We will come back
Posted Apr 18, 2017
I was slightly concerned after reading some of the reviews. I would like to touch on a few points. We arrived hours before check in and was given an upgrade room for a fair rate. We were on the 14th floor, and had a great view of the lake and parks. So, I would say the staff was super friendly and accommodating. I had no wait before getting checked in.
I was given a Welcome package, and the beginning of a time share breakfast invite. I responded politely that our getaway was short and full and we would have to decline. I was handed the packet with a smile and told to enjoy my stay. I was never approached or pestered again. This was greatly appreciated.
Our accommodations were very clean, and we had no leaking showers or problems. Our room had a washer and dryer, but we didn't use it. I handwashed our dishes, although there was a dishwasher and chemical provided. Our rooms were tidied up and new towels provided, without having to ask or wait.
We were in tower B. All of our elevators were in operation, and we never had an issue with waiting for one in either direction.
I also was able to check into my airline and have my boarding passes printed there saving me the trouble of doing it at the airport.
The pool area was nice. My kids enjoyed it very much. I found that the hot tub was occupied often with a bunch of teenagers, but eventually joined them when there was room.
Wish amenity privileges were provided at check in.
Comment from Hotel Management
Apr 22, 2017 by David N., Hotel Management
We are glad that you enjoyed your stay with us, we hope to see you very soon. Thank you.