Ratings based on 1,321 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
84% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
2 out of 5
by A verified traveler from Miami, FL

Decent hotel for a quick stay.

Posted Dec 3, 2016
We stayed for two nights, just went to check out SeaWorld on Saturday. There was only one elevator and we got stuck inside of it on three separate occasions. The first time, my dad had to call the hotel staff to get him out. We were on the third floor and most of the time, the elevator wouldn't even open - we would need to take the stairs. The staff was nice and helpful, and our room was in good state. Had a decent pool even though we never got in. I'd give it a higher rating had the elevator not been in the condition it was in.
5 out of 5
by A verified traveler from US

Muy bien

Posted Nov 28, 2016
Todo muy limpio comodo en buen sitio cerca de los parque y restaurant muy bueno
5 out of 5
by A verified traveler from US

Very clean, friendly

Posted Nov 20, 2016
Pros: Clean, friendly close to attractions
Cons: As stated above an area in toilet/shower area to put items in such as toilet articles( lotion, deodorant, clothes).
Location: Was only there one night to go to ESPN area, but Disney was very close.
Loved my stay. Will stay again. Only things, I could not get shower to work correctly, either cold or hot there was no way I could figure out how to get in Between . And need something in toilet shower are to put belongings on, used toilet seat and toilet rank but stuff kept sliding off. But very pleased overall. Clean felt safe, friendly staff. Close by attractions.
4 out of 5
by A verified traveler from Calgary, AB

Great rooms for a reasonable price

Posted Nov 11, 2016
Location: The hotel is within easy driving distance of all of the major parks and very easy to navigate to / from.
The rooms are spacious with everything you need. We were too busy to use any of the amenities.
Comment from Hotel Management
Nov 18, 2016 by Westgate Customer Care , Hotel Management
Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon.
5 out of 5
by A verified traveler from US

Room was great although walls were very thin.

Posted Nov 9, 2016
Pros: Good location to things I needed to go to. Very clean and orderly. Helpful staff.
Cons: Next door people were very loud and inconsiderate to my wife and I and others at this hotel. We talked to night staff and it took them several times to resolve this problem. Lost a lot of sleep over this. Problem was resolved.
Location: Great location to many atractions and Disney World.
Comment from Hotel Management
Nov 18, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. It was our delight to have you stay us. We understand you had some concerns during your stay. Guest feedback is vital, so that we can provide the best service we can. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!
5 out of 5
by A verified traveler from US

Great Deal

Posted Oct 25, 2016
This was one of the best hotels and cleanest hotels i have ever stayed at in Orlando. I would definetaly recommend to a friend.
Comment from Hotel Management
Oct 27, 2016 by Westgate Customer Care , Hotel Management
Thank you so much for sharing your excellent stay experience at the Westgate Towers. We look forward to your visit the next time your travels take you to the Orlando area.
3 out of 5
by A verified traveler from columbus, United States of America

Nice room but did not feel safe

Posted Oct 24, 2016
Pros: room was spacious and clean
Cons: security
Location: has a sports bar onsite that we ate at and received very good food and friendly service
Resort was huge and room was nice and very clean. Front desk staff very nice. We had an issue where it had an adjoining area that had an outside door where they used if you wanted a 2 bedroom. The door was unlocked between and could only be locked with a key that we did not have. My husband was nervous and put the security lock on the door when we went to sleep. At 1230 am we were awakened by someone trying to get in. When he went to the door he saw a maintenance man and a security guard. When my husband asked who it was they replied sorry and quickly disappeared. I was upset and could not sleep the rest of the night as I dont know what needed fixed at 1230 am when no one had called them. A lot off shady people walking around the resort. I probably would not stay here again as I did not feel safe.
Comment from Hotel Management
Oct 27, 2016 by Westgate Customer Care , Hotel Management
It is of deepest regret to learn that your recent stay with us was anything less than exceptional. We appreciate that you took the time to provide this feedback as the points you have described are being reviewed by our Management Team. I know they share a common interest to ensure that these issues do not occur again. I apologize that we have missed the level our guests have come to expect from us.We hope you allow us another opportunity to exceed your expectations in the future. Allie
5 out of 5
by A verified traveler from maine

Posted Oct 11, 2016
Pros: Very Nice and loved the Suites!
Loved the place and close to every thing! We rented two rooms and both were very big and very clean and very nice views from the 6th floor!
Comment from Hotel Management
Oct 27, 2016 by Westgate Customer Care , Hotel Management
Thank you very much for your review. We are glad that you were able to take advantage of our greatly located resort. We are conveniently located to close to all of the areas theme parks, shopping and dining. We are happy that you enjoyed your time and we hope to see you again soon.
4 out of 5
by A verified traveler

Great location, close to Disney. Very clean room

Posted Oct 4, 2016
Westgate resorts are perfect for families. Super close to the theme parks, accommodating staff and clean rooms.
Comment from Hotel Management
Oct 27, 2016 by Westgate Customer Care , Hotel Management
We are so happy to know you find our resort. As you discovered, we are in the perfect location to nearly everything Orlando has to offer; the attractions, dinning and shopping. We appreciate you choosing Westgate and we look forward to you visiting us again soon!
5 out of 5
by A verified traveler from Mia

Resort was very nice!

Posted Sep 26, 2016
very nice and clean the hotel resort the staff was pleasant, over all great getaway.
Comment from Hotel Management
Sep 28, 2016 by Westgate customercare, Hotel Management
Thank you for taking the time from your busy schedule to share such positive feedback. We are delighted to hear your comments on our clean and refreshing rooms and wonderful staff. We'd love to have you back again next time you're in Orlando! Ray