Ratings based on 1,007 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
78% of guests recommend
4.3 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

great

Posted Aug 22, 2016
Pros: expedia
Cons: hot water and freshfruit and oj for breakfast
everything was great except we didnt have any hot water the next morning.
4 out of 5
by A verified traveler from clewiston fl

exellent

Posted Aug 2, 2016
Pros: water park rooms
Cons: breakfast menu
Location: really nice
nice I want to come back soon good staff and rooms perfect
Comment from Hotel Management
Aug 3, 2016 by Westgate Customer Care , Hotel Management
Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Town Center. We invite you stay with us again next time you are in the Orlando area.
3 out of 5
by A verified traveler from IND

Posted Jul 30, 2016
Pros: nothing
Location: great locating to the many park,
the Towels is like a mess people making nose all night . to m,any people in a tiny space.
Comment from Hotel Management
Aug 3, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and it is unfortunate to hear we may have failed to meet your expectations. We hope that you will give us another opportunity to go beyond your anticipations. Allie
5 out of 5
by A verified traveler from St. Louis , Mo.

Excellent place to stay , close to Theme Parks.

Posted Jul 15, 2016
Everything about the Resort is wonderful , professional courteous , friendly staff. The water slide pool is perfect for children and many other pools for relaxation. Love it there !!
Comment from Hotel Management
Jul 26, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are delighted to know that you and your family enjoyed a wonderful family vacation and that you found our staff to be friendly and courteous throughout your vacation with us. It is also great to know that you enjoyed our ideal resort location and fun amenities. We hope to see you vacation with us again soon. Luna
3 out of 5
by Sofia

renovations are needed

Posted May 24, 2016 on Hotels
Room needs some renovations in bathroom, change of furniture, looks old.
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.
3 out of 5
by sheila from Kissimmee

quick getaway.

Posted May 24, 2016 on Hotels
okay stay clean hotel.
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
Thank you for visiting us. We hope to see you again.
2 out of 5
by A verified traveler

Posted May 23, 2016 on Hotels
The room was very old. Was not what we were shown online we were very disappointed
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
Thank you for your review. Thank you for letting us know what we are excelling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
2 out of 5
by Fabio from Plantation florida

not worth the money for what you getting

Posted May 23, 2016 on Hotels
could not use facilities like pool unless taking the 2 hour tour where you are almost force to buy a timeshare waste of time and after paying for the room you can not use the facilities
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
Thank you for your review. It was unfortunate to hear about the issues you may have experienced. Please know our property offers 14 pools that are complimentary to all of our guests. There is, however; a water park onsite that does require an extra fee. We regret this may have inconvenienced you and hope it will not prevent you from visiting us again.
5 out of 5
by Sim from Fort Myers

Posted May 17, 2016 on Hotels
The only thing is that the water park is not included for the guest.
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
thank you for your review. We are happy to hear you had a great time. For some of our activities and amenities there are small fees to cover equipment rental or the supplies needed. We are sorry if this was an inconvenience and kept you from truly enjoying all of what the resort has to offer. We thank you for trusting us with your family’s vacation and hope you will return to share with us again.
4 out of 5
by Cassie from St. Augustine, Florida

Posted May 16, 2016 on Hotels
The hotel was great and comfortable. It was very spacious. The only negative comment is it would be nice to have curtains in the bedroom. It has blinds, but as soon as the sun came up we were awoke by the bright sun. It would be nice to have curtains instead of being woke up at 6:30 in the morning.
Comment from Hotel Management
Jun 17, 2016 by GuestRelations, Hotel Management
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon.