Ratings based on 298 Verified Reviews

4.0 out of 5
78% of guests recommend
4.4 Room cleanliness
3.8 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel and close to wonderful sightseeing

Posted Oct 17, 2016
It was very nice and spacious. Wish I could stay for a few more days, but a little costly just to sleep. Didn't have enough time to visit entire place. Other than that it's a very nice place to stay. We went to a few parks and also dine in at their wonderful Restaurant. Food was great and delicious. Will visit more.
Comment from Hotel Management
Oct 24, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you will visit us again soon. Allie
4 out of 5
Recommended
for Everyone
by A verified traveler from Melbourne Beach, Fl

Awesome stay if you don't have a connecting door.

Posted Oct 10, 2016
Pros: Loved the suite
Cons: Dislike all the noise that traveled through the connecting door to the room next door.
Great stay, if you have to be evacuated. The hotelndidntherebbeatbto get an extra 700 people into their rooms.
Comment from Hotel Management
Oct 24, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We take all of our guests’ comments into consideration as we are always looking for areas to improve. Thank you again for sharing your comments. We hope that you will give us another opportunity to exceed your expectations. Allie
2 out of 5
by A verified traveler

Nothing good to say

Posted Oct 9, 2016
While I appreciate that we stayed there during a hurricane the hotel was not prepared at all. They had no issue selling rooms to travellers but could not support the number of guests. Misery started with check-in. Took us 90 minutes to check in. Getting to our room we thought we would order room service. We are still waiting for them to answer the phone. We eventually called management asking them where we can order room service. Theyntransferred us around a few times until we got cut off. Trying the restaurant was a total waste. On-site supermarket had no food. If you have a resortbthat size you need to better set-up.
Comment from Hotel Management
Oct 24, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. Allow us to apologize for any issues that you experienced during your stay with us. We understand that your time is valuable and we will continue to work with our staff to assist in a smoother check-in process. Our goal is to provide you with an experience that exceeds your expectations. We hope that you will visit us again in the future, giving us the opportunity to provide you with a wonderful vacation experience.
3 out of 5
by A verified traveler

Reasonably comfortable hotel.

Posted Oct 9, 2016
Pros: A good place to stay if sheltering from a hurricane.
Cons: Hotel and room is a bit dated. Wouldn't have chosen this hotel if there had not been 50% reduction in room rates.
Comment from Hotel Management
Oct 24, 2016 by Westgate Customer Care , Hotel Management
Thank you for your review. Thank you for letting us know what we are exceling in and some areas that need work. The satisfaction of our guests is our top priority. We hope you will stay with us again and allow us the opportunity to not just meet but exceed your expectations.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful Hotel with great service!

Posted Sep 26, 2016
We booked through Expedia for $88a night and thought we were being punked! Such a beautiful hotel. I totally recommend staying here! :)
Comment from Hotel Management
Oct 24, 2016 by Westgate Customer Care , Hotel Management
We are very happy to hear you had an awesome experience at our resort! Thank you so much for taking the time to review your stay with us. It’s great to hear you found value in your in room amenities. We would be honored if you would come back and see us soon!
5 out of 5
Recommended
for Everyone
by A verified traveler

great

Posted Aug 22, 2016
Pros: expedia
Cons: hot water and freshfruit and oj for breakfast
everything was great except we didnt have any hot water the next morning.
Comment from Hotel Management
Aug 24, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We are happy to hear your stay with us was great. We hope you visit us again soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from clewiston fl

exellent

Posted Aug 2, 2016
Pros: water park rooms
Cons: breakfast menu
Location: really nice
nice I want to come back soon good staff and rooms perfect
Comment from Hotel Management
Aug 3, 2016 by Westgate Customer Care , Hotel Management
Thank you for your kind words! We are pleased to hear you enjoyed your stay with us at the Westgate Town Center. We invite you stay with us again next time you are in the Orlando area.
3 out of 5
by A verified traveler from IND

Posted Jul 30, 2016
Pros: nothing
Location: great locating to the many park,
the Towels is like a mess people making nose all night . to m,any people in a tiny space.
Comment from Hotel Management
Aug 3, 2016 by Westgate Customer Care , Hotel Management
Thank you for your feedback. We appreciate your comments as we are always looking for areas to progress. Guest satisfaction is our top priority and it is unfortunate to hear we may have failed to meet your expectations. We hope that you will give us another opportunity to go beyond your anticipations. Allie
5 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis , Mo.

Excellent place to stay , close to Theme Parks.

Posted Jul 15, 2016
Everything about the Resort is wonderful , professional courteous , friendly staff. The water slide pool is perfect for children and many other pools for relaxation. Love it there !!
Comment from Hotel Management
Jul 26, 2016 by westgate customer care, Hotel Management
Thank you for sharing your review with us. We are delighted to know that you and your family enjoyed a wonderful family vacation and that you found our staff to be friendly and courteous throughout your vacation with us. It is also great to know that you enjoyed our ideal resort location and fun amenities. We hope to see you vacation with us again soon. Luna
4 out of 5
Recommended
for Everyone
by A verified traveler

Very family oriented

Posted Apr 29, 2016
If your looking for a place to kick back for a week or even a weekend this is the place to go. My girlfriend and I stayed here just one night and the room was amazing. Thank you to all the staff for making it wonderful for us to stay.
Comment from Hotel Management
May 17, 2016 by Westgate Customer Care , Hotel Management
Thank you for sharing your experience with us. It is great to hear you really enjoyed staying with us. Although you didn’t have much time to see everything we have to offer, we hope you visit us in the future so we may exceed your expectations once again. Allie