Posted Feb 28, 2017
Since I told them we already had a timeshare, they were not to friendly at check in they didn't tell us what was available at the hotel I had to ask for everything very inconvenient, even after knowing we were co-owners they treated us unfairly and the shuttle services is basicly first come first serve and if you leave early to the park they pick you up early also, so not worth the money to stay here and not have good shuttle service... unless you rent a car...
Comment from Hotel Management
Mar 3, 2017 by Westgate Customer Care, Hotel Management
Thank you for your feedback. All of our staff is there to provide you with a customer service experience unlike any other. The experience that you have shared in your review falls far below the standards that we have set for our staff to follow. We sincerely thank you for bringing this to our attention. We hope that the experience that you had with these particular team members will not keep you from staying with us again.