Ratings based on 83 Verified Reviews

3.0 out of 5
52% of guests recommend
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 23, 2017
A good place to stay. A coffee pot would be great to have in the room. We ended up getting one for the week at the local Walmart.
Comment from Hotel Management
May 11, 2017 by Heather, Hotel Management
We make an effort to provide excellent service at an affordable price to our guests, and we are so glad we were able to do that for you. Thank you for your kind words in this review. We are pleased to see positive feedback from our satisfied guests.
2 out of 5
by A verified traveler

Juan was super fantastic!

Posted Apr 21, 2017
Juan greeted us along arrival and was great, the rest of the staff not very much. Watch using the laundry there took $3.00 extra and the staff couldn't do anything.
Comment from Hotel Management
May 11, 2017 by Heather, Hotel Management
Thank you for taking the time to comment on your recent stay at WoodSpring Suites. Guest feedback, whether negative or positive, is always welcomed and used as a training tool for my staff, to help us better deliver excellent customer service. We hope you enjoyed the rest of your stay.
3 out of 5
Recommended
for Everyone
by A verified traveler from New York

Good cheap hotel

Posted Apr 17, 2017
the bathroom is not comfortable, needs to be renewed, Wifi is really very bad; everything is good.
Comment from Hotel Management
May 11, 2017 by Heather, Hotel Management
We apologize for the inconvenience but I'm glad that it didn't have a big impact on your stay with us. We appreciate your feedback and hope to see you again the next time your travels bring you to our area.
1 out of 5
by A verified traveler from M

Do NOT recommend this hotel

Posted Apr 10, 2017
Throughout our stay here so far we have witnessed mutilple drug deals going on in the parking lot. Pretty obvious, especially when its happening right outside our exit door and in other areas of the parking lot at night and mid day. We have also seen alot of Suspicious people in and out of woods as well, usually at dark. The Police have came multiple times at 1am & 3am. Along with ambulances and firetrucks, being woken up at all hours of the night. There has also been a Hotel worker banging on the exit door with a rubber mallet trying to fix it at 7am (really loud, happened 2-3'days). People above us very noisy and stomping around. TV in room did not work! We asked them to fix it and they were unable to. We had Issues with our tiolet in the room. Not pleased with our stay here. Feels very unsafe at night. Not impressed. DO NOT recommend this hotel for anyone. There has been People smoking in areas labeled "no smoking area" by entrances and exits. I have taken pictures for proof as well. But they have a ash tray out in the "non-smoking" areas that are clearly labeled! One lady walked inside with her cigarette. Several people smoking in non-smoking areas, disgusting.
Comment from Hotel Management
May 11, 2017 by Heather, Hotel Management
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
2 out of 5
Recommended
for Everyone
by A verified traveler from C

Great for the price but....

Posted Apr 2, 2017
So the staff and rooms were nice for the price and they were very accommodating. But, I saw two roaches in the room and stains on the sheets when we got there (which they quickly changed for us). One of the stoves didn't work and we had to have a maintenence worker come and unclog the drain for the tub. Biggest thing for me was that there were drug dealers and crack heads who lived there. I was even approached by someone trying to sell me something. When I was checking out, there was an incident where someone who had attacked a woman and the police didn't belive her because of drugs. This all happened right across my room by the way. If I wasn't staying with someone I probably wouldn't have stayed much longer by myself for fear that something would happen to me.
Comment from Hotel Management
May 11, 2017 by Heather, Hotel Management
We would like to apologize for any and all inconveniences you experienced during your recent stay with us. I will be sure to remind all staff to be attentive to issues and be sure they are resolved immediately. Thank you for sharing your experience with us.
3 out of 5
Recommended
for Everyone
by A verified traveler from Winter Haven,FL

It was comfortable and nice

Posted Mar 29, 2017
It was quiet no loud noises easy access I would go stay again
Comment from Hotel Management
Mar 31, 2017 by Heather, Hotel Management
I apologize that your stay with us did not meet your expectations. We will look into everything you've brought to our attention. We strive to provide every guest with a great experience and apologize this did not happen in your case.
2 out of 5
by A verified traveler from Milwaukee

Good location but would not recommend

Posted Mar 27, 2017
First I'd like to say that the staff was friendly. No complaints there. That was about the only good thing about my stay however. My room keys stopped working 3 different times. I couldn't get in to my room until 5pm because it wasn't ready upon check in. There were people smoking weed daily on my floor despite me complaining about it to staff. The common hallways smelled dirty and musty and were generally unkept with stains in the carpet. That dirty smell was coming from the people that were living there...it was that odor that happens when people don't shower regularly. This felt more like a low income apartment building instead of a hotel. Worst of all I kept getting bit by something. I left the place with approx 10 bites on my legs and chest. Couldn't wait to check out and would not recommend.
Comment from Hotel Management
Mar 31, 2017 by Heather, Hotel Management
I'm very sorry to hear that our hotel did not meet your expectations. We appreciate your comments as we work to improve our guest experience. I hope you will consider staying with us again the next time your travels bring you to our area.
3 out of 5
by A verified traveler

Posted Mar 11, 2017
Worst hotel I ever stay at! My wife I didn't like the room at all. The room didn't have a TV remote. This is the first hotel I even been to that doesn't has someone at the desk all night. I don't like that! I love to go to the desk and interact with the people that's working.
Comment from Hotel Management
Mar 31, 2017 by Heather, Hotel Management
I apologize for the negative experience during your time at WoodSpring Suites. We will look into everything you’ve brought to our attention. We wish you luck on all your future travels and hope you’ll give WoodSpring Suites another chance.
1 out of 5
by A verified traveler

If you have respiratory problems and are tired of

Posted Mar 5, 2017
Crusty vomit on carpets, heavy cigarette smell in the haulways and the rooms! Please is disgusting!!! Great hotel if you want to catch something
Comment from Hotel Management
Mar 31, 2017 by Heather, Hotel Management
I do apologize that our hotel didn't quite meet your expectations. I have shared your comments with my staff in hopes of improving our future services.
2 out of 5
by A verified traveler from Miami

Paper thin walls

Posted Mar 3, 2017
Hotel is OK but be very much aware that the walls between the rooms and above you are paper thin. You can hear "everything" and sleeping at night becomes a huge challenge. If you insist on staying here take the top floor at the end of the hall that way you only have one neighbor to deal with. Also we aware that the reception is only open for a few hours during the day.
Comment from Hotel Management
Mar 31, 2017 by Heather, Hotel Management
Thank you for bringing this to our attention. We will speak to our staff about how to handle and move forward with this issue. We apologize for any inconveniences this caused during your stay. Thank you for choosing WoodSpring Suites.