Ratings based on 3,587 Verified Reviews

4.3 out of 5
91% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

beautiful resort minutes away from everything to

Posted Jun 26, 2017
Pros: master bedroom and proximity to dining and attractions
great resort within minutes of everything from restaurants to the magic kingdom. the suite was beautiful and it made us feel like we were still home. i would definitely book this resort again. only issue i had was our room keys lost programming in turn we had to wait for maintenance to let us in our suite which took longer than it should in my opinion but other than that everything was excellent
Comment from Hotel Management
Jun 26, 2017 by jb, Hotel Management
Thank you anonymous for staying with us. I do apologize that your room key did not work. I will share your comments with our staff. Glad to know you enjoyed your stay with us. We do hope that you return again in the future. Sincerely, Jo Bailey Director of Sales
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice location and layout but the rooms a bit dated

Posted Jun 18, 2017
Loved staying there but could do with updating. Staff very helpful and polite. The lady manager was great and very helpful.all in all very clean and safe and great location for all the parks. Would recommend.
Comment from Hotel Management
Jun 21, 2017 by jb, Hotel Management
Thank you Anonymous for staying with us and for sharing your comments. We look forward to your next stay. Thank you also for recommending us. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to Disney World.

Posted Jun 11, 2017
The staff was real polite and helpful. It was a short ride to all Disney parks. It was a prime location to travel to the other resorts and parks in the area. It was very quiet and peaceful the entire time.
Comment from Hotel Management
Jun 13, 2017 by jb, Hotel Management
Thank you Anonymous for staying with us and for sharing your comments. We look forward to your next stay with us. Sincerely, Jo Bailey Director of Sales
3 out of 5
Recommended
for Everyone
by A verified traveler from MA

Large rooms, cute pool. Gluten free options.

Posted Jun 5, 2017
Our shower in the master suite had a clog so it was like standing in a large puddle if used. Thankfully there were two bathrooms to choose from, we were too tired to deal with the problem from traveling and thought we would have our room switched. I asked for a late check out due to having a later flight and our room key stopped working, nobody at the desk asked us to bring them by to extend our time as they agreed to late check out time, they stated, "we forgot about your late check out." We spent the day at the pool and had to rush for our scheduled shuttle to the airport because we couldn't get into our room when we planned, it was stressful. Lastly, there seems to be a disconnect between the front desk staff and the sales person selling tickets for the surrounding parks, we were told we would get a discount but the sales rep said that was not the case, we would suggest buying tickets online, we paid approximately $20 more. Positives: Some gluten free options at the pantry, grocery options are closely located, the bartenders were friendly, fun and made very good alcoholic and non-alcoholic beverages, pool was clean and refreshing.
Comment from Hotel Management
Jun 13, 2017 by jb, Hotel Management
Thank you Yvette for staying with us. We will do more training with our front desk to remember about the keys and the ticket info. I do apologize. We do have gluten free cereals, bread, muffins, bagels(in the freezer case), salads and other items on the shelf in our market. I do hope that you return in the future. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Panama

Nice, large, comfortable rooms. Close to parks

Posted Jun 5, 2017
A family of five with small children, we had a great time. The kitchen was clean and comfortable. The furniture was somewhat outdated. Staff was very nice and made us feel welcome. Parks are approximately 20 min. away.
Comment from Hotel Management
Jun 6, 2017 by jb, Hotel Management
Thank you for staying with us and for sharing your comments. We hope you return again in the future. Sincerely, Jo Bailey Director of Sales
5 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Great hotel! Clean, spacious, and value priced.

Posted Jun 1, 2017
This hotel was like staying in an apartment. We had 3 bedrooms and three bathrooms, plus a living/dining/kitchen area and a screened porch. Tons of space! It was also very clean and well stocked. The whirlpool bathtub was a great bonus.
Comment from Hotel Management
Jun 2, 2017 by jb, Hotel Management
Thank you Carolyn, for staying with us. So glad to know that you enjoyed your stay with us. We look forward to your next visit with us. Sincerely, Jo Bailey DOS
4 out of 5
by A verified traveler from Canada

Nice property

Posted May 31, 2017
Pros: Cleanliness of the grounds. Quite
Cons: Clean the sofas or replace them, paint in suits, needs updates
Location: 10 mins from Disney
I love this property, very clean and well kept. I had concern on the Memorial Day weekend with the poorly managed children in the pool! Some of the unsupervised kids ripped in half ALL the pool noodles the guest were using, pouring Gatorade into the pool, destroyed All the balls & floating items. I called the manager to bring it to her attention because it's the hotels responsibility to support all the paying guests. I was told there was nothing she can do "unless" she witnesses it to call her back despite others calling as well to tell management the same thing. I called AGAIN and then was told she has gone home and no one else was there to handle the issue. Completely frustrating!!! As we have paid to stay in a hotel that does not have Gatorade in the pool and better support from management. Not sure I would stay again.
Comment from Hotel Management
Jun 2, 2017 by jb, Hotel Management
Sandy, I do apologize that this issues was not handled correctly. I will share you comments with our staff for training. I do hope that you come again, so we can show our true hospitality. Sincerely, Jo Bailey DOS
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice apartment close to Disney

Posted May 29, 2017
It is a nice condo, 15' from Disney. The only cons is there weren't any store or anything around it
Comment from Hotel Management
Jun 6, 2017 by jb, Hotel Management
thank you for staying with us. We do have 2 companies that will deliver grocery's, Publix and Orlando Grocery. We do hope that you return again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great resort

Posted May 28, 2017
I greatly enjoyed this relaxing resort and beautiful pool. There were only a couple of negatives. Many of the kitchen items that were supposed to be in the kitchen were not there. However the staff members are all very friendly and polite and they quickly brought us the missing items. Also I got the room with the twin beds and the fitted sheets would not stay on. Every time I moved they would come off. Otherwise everything was great.
Comment from Hotel Management
May 29, 2017 by jb, Hotel Management
Thank you for staying with us. I will share you comments with housekeeping to be corrected. So nice to know that you enjoyed your stay with us. WE hope you return in the future. Sincerely, Jo Bailey DOS
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 10, 2017
Staff was very nice. Rooms were clean. Large pool area.
Comment from Hotel Management
May 24, 2017 by jb, Hotel Management
Thank you Anonymous for staying with us and letting us know you enjoyed your stay with us. Hope that you return in the future. Sincerely, Jo Bailey