- Liked: Cleanliness, staff & service, property conditions & facilities
Property is beautiful and very clean. The only problem I had was we were promised 150 off Universal 6- Park Combo ticket which I never received. I was told there was a great promotion of airline tickets we would receive if I put mine and my husbands info into an iPad they handed me. After 20 min of the rep not knowing how to work the iPad he finally gave us our room key wrist bands only to tell us when he gets the iPad working he will call us back down. We never received a call back from anyone. The day we were checking out I went to the same window explained my experience only to be told sorry but the promotion ended and we have nothing for you!!!! I was not happy but the woman behind the counter could care less and offered nothing! Disappointing! By the way, lots of things NOT open due to COVID . Wish theIt website would warn travelers that you won’t be able to use all the amenities you think your paying for.