3 minute walk to Disney Springs!
Posted Mar 19, 2017
We enjoyed the hotel itself very much and was extremely convenient to Disney Springs, restaurants and shopping. HOWEVER, the Disney Character breakfast at the hotel was HORRIBLE. $100 for 2 adults/2 kids under 11. The "hot" food buffet was lukewarm to cold, the breads/pastries were stale. We didn't get any drinks until we were done with our breakfast and we're constantly going to the host stand to get any service whatsoever. They gave us coffee to go which was completely burnt and smelled like an ashtray. 18% gratuity was added to the bill for a buffet and horrible service. Skip the breakfast for sure.
Comment from Hotel Management
Mar 20, 2017 by Stephanie, Hotel Management
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for the issues you encountered with our Character Breakfast and have forwarded your concerns to our Director of Food 7 Beverage for future corrective action. We hope that you will consider staying with us when returning to the area. Kindest Regards, Voice of the Customer