Ratings based on 285 Verified Reviews

They paid and stayed. We double-checked.
4.1 out of 5
92% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5 out of 5
by A verified traveler

close to Disney parks

Posted Aug 25, 2016
Staff very helpful and every convenience provided. Close to parks. Room very clean
5 out of 5
by A verified traveler from Santa Fe,NM

Great staff, beautiful room.

Posted Aug 23, 2016
Everything about this hotel is amazing! The location is great. Staff is very friendly. The absolute only negative thing I have to say is we got suckered in to go to a timeshare meeting, which was ok because we have been thinking about buying a timeshare, but the most frustrating part about that was we were told it would be 90 minutes and we were stuck there for almost 3 hours. We had 2 short days to spend in Orlando so time was very valuable to us. But that wasn't the hotels fault directly. I believe it was an Expedia employee at a desk there that suckered us into it. We would absolutely stay here again.
Comment from Hotel Management
Aug 26, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed our location and that you received great customer service from our staff. We will pass along your kind words to all department managers and we sincerely apologize for any inconvenience caused by our Wyndham Vacations desk. Your comments will be forwarded to the appropriate manager and we will be greatly looking forward to your return visit. Sincerely, Voice of the Customer
4 out of 5
by A verified traveler from 日本

プールは子供向け

Posted Aug 23, 2016
快適に過ごせました。 ドライヤーは壊れかけてましたが何とか持ってくれました。 プールは期待してましたが期待はずれかな お子さんと一緒であれば問題はないですけども
Comment from Hotel Management
Aug 24, 2016 by Katie, Hotel Management
親愛なる大切なゲスト、 あなたのレビューをありがとう、私たちは、あなたが私たちとあなたの滞在を楽しんで喜んだと私たちはランドリーサービスだけでなく、私たちのプールエリアを持つ任意の失望に起因する不便をおかけして申し訳ございません。私たちはあなたのフィードバックを大切にし、我々はあなたが将来的に再び私たちと一緒に滞在して検討すると願っています。 敬具 お客様の声
5 out of 5
by A verified traveler

Close to Disney

Posted Aug 22, 2016
Close to Disney Parks and very clean and priced well.
Comment from Hotel Management
Aug 23, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed our rates, location and the cleanliness of our hotel. We value your feedback and we hope to see you again for your next Disney vacation. Sincerely, Voice of the Customer
4 out of 5
by A verified traveler

This hotel was comfortable for the $102/night rate

Posted Aug 22, 2016
Cons: The main tower was recently updated but you still could tell this hotel was built years ago...
Location: Disney Springs is a must enjoy.
The staff was helpful and I'd recommend this location for anyone seeking a great rate near the Magic Kingdom.
Comment from Hotel Management
Aug 23, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed your stay with us, especially our rates and location on Disney property. We apologize for any disappointment regarding the exterior of our hotel, we value your feedback and we hope you would consider staying with us again in the future. Sincerely, Voice of the Customer
5 out of 5
by A verified traveler from Tennessee

Surprised!

Posted Aug 22, 2016
Pros: The proximity to Disney Springs and the shuttle to all the Disney parks was great.
Cons: Maybe add a shuttle to the Universal Parks.
Location: Disney Springs is a 3 minute walk and Disney Parks are a very short drive away. There is also bus service directly to and from the parks.
This was our first trip to Orlando without staying at a Disney resort. We were apprehensive, but had absolutely no issues. The room was very nice, larger than a much more expensive Disney resort room, and the staff was excellent. We stayed in one of the tower rooms and the kingsize bed was very comfortable.
Comment from Hotel Management
Aug 23, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed our location on Disney property, the interior of your room, shuttle service, bedding and the customer service you received from our staff. We will pass along your kind words to all department managers and we sincerely apologize for any inconvenience caused by our shuttle service options. We value your feedback and we hope you would consider us again for your next Disney vacation Sincerely, Voice of the Customer
4 out of 5
by A verified traveler from Paris

hôtel très proche de Disney sping!!

Posted Aug 22, 2016
Pros: hôtel très proche de Disney sping!! Grande chambre et propre.
hôtel très proche de Disney sping!! Propre,personnel à l’écoute,....
Comment from Hotel Management
Aug 26, 2016 by Katie, Hotel Management
Cher client privilégié, Nous vous remercions de votre avis et nous sommes heureux que vous avez apprécié notre emplacement à côté de Disney ressorts ainsi que la propreté intérieure et de votre chambre, la propreté générale de notre hôtel et le service à la clientèle que vous avez reçu de notre personnel. Nous allons passer le long de vos aimables paroles à tous les chefs de service et nous espérons que vous envisager de rester avec nous à l'avenir. Cordialement, Voix du Client
4 out of 5
by A verified traveler

hotel location is within distance to many places

Posted Aug 22, 2016
Over all great customer service! Would have been even better if the area where we waited for the bus to go to Disney world would have some shade for us since we were sitting there for sometime waiting for bus and the sun was directly over us! Swimming pool was within walking distance!!
Comment from Hotel Management
Aug 22, 2016 by Katie, Hotel Management
Dear valued guest, Thank you for your review and we're glad you enjoyed your stay with us, especially our pool area, our location on Disney property and the customer service you received from our staff. We will pass along your kind words to all department managers and we sincerely apologize for any discomfort caused by our shuttle pick-up area. We value your feedback and we hope you consider us again for your next Disney vacation. Sincerely, Voice of the Customer
4 out of 5
by A verified traveler from palm beach

good value

Posted Aug 21, 2016
Fantastic location walking distance from Disney Springs shops and restaurants. Renovated rooms. Customer service was average although to be fair we only interacted with one check in person. Main problem was the air conditioning is so loud in the room it kept waking us up so we did not sleep well.
Comment from Hotel Management
Aug 22, 2016 by Katie, Hotel Management
Dear valued guest, We're glad you enjoyed our location next to Disney Springs and the interior of your room. We sincerely apologize for the inconvenience caused during check-in with our staff as well as the A/C unit in your room. Your comments will be passed along to the appropriate department managers for corrective action and we hope to see you again for your next trip to Disney. Sincerely, Voice of the Customer
4 out of 5
by A verified traveler from Toronto, Canada

Great hotel close to attractions

Posted Aug 20, 2016
Stayed here with family for 5 nights for 2nd time. This time in a tower room with lake view. Clean and comfortable. Loved that it is so close to Disney springs and free shuttle to Disney parks. Breakfast was good but a little pricey. Staff were friendly and willing to help. I would come back again.
Comment from Hotel Management
Aug 22, 2016 by Katie, Hotel Management
Dear valued guest, We're glad you enjoyed your return visit with us, especially the interior and cleanliness of your room, our location next to Disney Springs, shuttle service and the customer service you received from our staff. We will pass along your kind words to all department managers and we also sincerely apologize for any inconvenience caused by our breakfast cost. We will forward your comments to the appropriate department managers and we'll be greatly looking forward to your return visit. Sincerely, Voice of the Customer