Ratings based on 1,732 Verified Reviews

3.7 out of 5
83% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Orlando, FL

Just ok!

Posted Sep 22, 2017
My friend and I stayed here for just one night because our flight got in pretty late and it was close to the airport! The staff were super friendly and the breakfast included was a bonus but the hotel itself is a little run down and dingy. It was alright for what we needed it for (just to sleep). I will say that the bedding smelled really bleachy and it was really strong.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 21, 2017
Nice hotel, convenient to airport. But my room had a terribly noisy air conditioner. It whooshed and hissed and made rattling sounds like gerbils were on a rusty wheel. Also the refrigerator intermittently made very loud sounds. With a quieter room, it would have been an excellent stay.
4 out of 5
Recommended
for Everyone
by A verified traveler from Cleveland, OH

Nice Hotel Close to Airport

Posted Sep 13, 2017
The hotel was nice, close to airport and the breakfast was a surprise. Would stay again if in the area.
2 out of 5
by A verified traveler from Virginia

Price gouging through IRMA

Posted Sep 12, 2017
Already currently staying at the hotel but due to Irma they went up on their prices wanted to charge us double so we had to move to a hotel in the storm
Comment from Hotel Management
Sep 14, 2017 by Juliana Usquiano, Hotel Management
Thanks for posting your recent experience at our facilities. Regarding our rate prices , we were charging the rate that was complete reasonable, probably much more than what you paid when you made your reservation. We hope you choose us on your next visit to Orlando Airport Area. Regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from uk

Perfect

Posted Sep 8, 2017
Perfect stay and great help changing/rebooking rooms etc because of the incoming hurricane Irma. Decent pool, close to the airport, free shuttle, couple of food places within walking distance . Wonderful desk staff!
Comment from Hotel Management
Sep 16, 2017 by frontdesk, Hotel Management
Thank you very much!
4 out of 5
Recommended
for Everyone
by A verified traveler

Good for one night before flying out

Posted Sep 6, 2017
I stayed one night and their room was very comfortable, the king size bed, the bathroom, it was all very pleasant. My only negative comment is that my room had barely any wifi connection. My iPhone was getting it in and out, and my iPad couldn't even find the network in the room, only if I stood by the door to the hallway. Don't know if it is this way in all the rooms, but avoid room 504.
1 out of 5
by A verified traveler from vancouver BC

Totally bunch of thugs

Posted Sep 5, 2017
Staff was very unfriendly. We stayed there for 1 night with my children. AC was not working and nobody came to fix and we have to suffer all night. We book their, so called free shuttle for 6 am to the airport. We came down 5:50 and had communication with guy on counter and sat on the corner sofa and at 6:01 he came and says your shuttle left , if you need another one need to pay $15, and will arrive in 10-15 min I had no choice because I was getting late for my flight. uber was showing 10 min. Highway Robery .... No wonder I saw counter clerk was having argument with another lady, when I was checking in. Will not recommend this Hotel to any one.
Comment from Hotel Management
Sep 8, 2017 by Alex Proaño Front Desk Supervisor, Hotel Management
Dear Sam, Thank you for taking the time to share your opinion of our hotel in your recent stay with us. On behalf of our entire staff at Best Western Airport Inn and Suites, we apologize for the inconvenience you shared about your bad experience in our hotel. We will share your comments with our team, and we assure you we are working carefully and detailing to ensure a similar situation won't occur again. We really appreciate your feedback and we will use it to improve our operations and customer service, hoping you give us a new opportunity to serve you better in a near future. Kind regards,
4 out of 5
Recommended
for Everyone
by A verified traveler

Good hotel near the airport

Posted Sep 2, 2017
Clean hotel with great front desk staff. Room was clean and comfortable.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near airport

Posted Aug 30, 2017
Excellent breakfast. I would change the pillows that are uncomfortable, besides that everything was nice.
4 out of 5
Recommended
for Everyone
by A verified traveler from canada

Great location

Posted Aug 29, 2017
Nice clean room and great location to Florida mall and airport which was very convenient if you are arriving in Orlando or departing. Would definitely stay there again!