Ratings based on 454 Verified Reviews

3.7 out of 5
76% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Philadelphia, PA

Posted Dec 4, 2017
I would not stay here again if I had to. It was a overnight layover i had to book last minute. It was not worth the money spent due to comfort and cleanliness.
Comment from Hotel Management
Dec 6, 2017 by Yash P., Hotel Management
Your review was troubling, please accept my sincerest apologies that your recent stay at our hotel did not meet your expectations. We try very hard to provide all of our guests with the comfort and excellence they deserve, and I'm very sorry that we fell short of this. These details have been shared with my team, and we're going to take every measure to correct where we went wrong. Thank you again for sharing your feedback. We look forward to welcoming you back the next time that you're in Orlando.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Close to the airport

Posted Dec 4, 2017
Very nice and comfortable hotel with very clean rooms.
Comment from Hotel Management
Dec 4, 2017 by Yash P., Hotel Management
I sincerely appreciate your glowing review of our hotel. I am particularly pleased that our location was so perfectly matched to your needs. We get great marks for our excellent location — just a few minutes drive or shuttle to the Orlando International Airport and all the excellent shopping and dining choices Orlando offers. Our location truly sets us apart, and we're glad you were able to take full advantage. Please visit with us again soon, with so much that Orlando has to offer, I'm sure you'll be able to find something fresh and exciting.Thank you again for being our guest.
1 out of 5
by A verified traveler

Posted Dec 3, 2017
My family and I checked in and we’re disapointed that the hotel had not mentioned it was under renovation. The hotel was stuffy and so was the air quality of the room. The staff was great and apologetic however it was not a pleasant experience.
Comment from Hotel Management
Dec 7, 2017 by Yash P., Hotel Management
Thank you for being our guest and also for sharing your experience. I understand there were several issues with your stay, I'm sorry we were not able to meet your and our expectations for excellent guest service. While it saddens me anytime a guest has a less than stellar experience, I am grateful that you took the time to explain the problems you had so that they can be promptly remedied. We try to publish renovation alerts everywhere we can, on Expedia its placed at the bottom. Please, do join us again soon once the renovation is complete, I promise your stay will be excellent.
1 out of 5
by A verified traveler

Awful hotel

Posted Dec 2, 2017
The hotel reeked of smoke. Room was awful! There was lots of noise. The smell of smoke was the worse and the construction was such a distraction. It felt dirty abd very unclean.
Comment from Hotel Management
Dec 4, 2017 by Yash P., Hotel Management
Thank you for taking the time to provide us with your review of our hotel. I apologize that our hotel was not up to par to provide you with the outstanding stay you deserve. I hope that we will have another occasion to meet your expectations and to welcome you back in the near future. Please let me know beforehand so I can personally arrange your next reservation, and to make sure that you have a pleasant stay. If I can be of any assistance in the meantime, please do not hesitate to contact me.
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando

Close to the airport

Posted Dec 2, 2017
Wish the Restaurant and lounge was open but closed for renovations
Comment from Hotel Management
Dec 4, 2017 by Yash P., Hotel Management
It's true, our hotel is just about as conveniently located in Orlando as possible. Orlando International Airport is just minutes away. I apologize for the closures due to renovation, but we like to think of ourselves as a convenient hub to all that Orlando has to offer, whether you're in town for business or leisure. We can't wait for you to join us again here at the Holiday Inn Orlando - International Airport.
1 out of 5
by A verified traveler from Greenville, SC

Game changer for future travel needs

Posted Nov 12, 2017
Pros: Close to the airport
Cons: Don't stay open for business during renovation unless you're going to compensate guests accordingly and fully disclose the condition of the hotel.
Worse Holiday Inn I've ever stayed in! According to the airport shuttle driver, the hotel has been undergoing major renovations for quite some time yet this information isn't fully disclosed on all travel websites nor are rooms deeply discounted to account for the inconveniences resulting from the construction.. Guests are still being placed in old, rundown rooms that are in a sad state of disarray and disrepair. Loud construction noise can be heard through out the day and the hotel does not honor the IHG rewards program if the reservation is booked through a 3rd party. Their only gesture was to offer me a complimentary non-alcoholic beverage for my inconvenience. Wow, a Diet Coke for charging me full price for a room that was more in-line with what you'd expect at an old motor lodge, not a Holiday Inn! This property was certainly not worthy of my business, money, or brand loyalty and the lack of concern for guest comfort and satisfaction will definitely influence my choice in future hotel needs.
Comment from Hotel Management
Nov 22, 2017 by yash p., Hotel Management
Please accept my sincerest apologies for the problems you encountered during your recent stay. I am sorry for the issues that you experienced at our front desk. All travel websites have renovation information on them, and this site specifically it's at the bottom where it says hotel info. I hope that you will give us another chance once the renovation is complete to prove ourselves and show you why we take great pride in our hotel. Please join us again!
5 out of 5
Recommended
for Everyone
by A verified traveler

Seconds to Airport East Orlando charm Turnpike

Posted Nov 11, 2017
Holiday Inn Charm Rooms very comfortable Even the bath and body products Breakfast was amazing Full staff
Comment from Hotel Management
Nov 13, 2017 by yash p., Hotel Management
I sincerely appreciate your glowing review of our hotel. I am particularly pleased that our location was so perfectly matched to your needs. We get great marks for our excellent location — just a few minutes drive or shuttle to the Orlando International Airport, not to mention Walt Disney World Resort, Universal Orlando, and Sea World. And all the excellent shopping and dining choices downtown Orlando offers. Our location truly sets us apart, and we're glad you were able to take full advantage. Please visit with us again soon, with so much that Orlando has to offer, I'm sure you'll be able to find something fresh and exciting.
5 out of 5
Recommended
for Everyone
by A verified traveler from indian Harnour Beach, Fl

Always enjoy

Posted Nov 10, 2017
Pros: Location
Staff very friendly, thankful for 4 AM shuttle. Everyone very friendly even that time of morning. Complimentary Coffee was very good.
Comment from Hotel Management
Nov 13, 2017 by yash p., Hotel Management
Thank you for the kind review, it was a pleasure to hear how much you enjoyed your stay. I'm glad you mentioned the convenience of our airport shuttle. We recognize that the majority of our guests are coming from the Orlando - International Airport, and we couldn't be more pleased to offer complimentary transportation. It just makes things easier. Please join us again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler from Raleigh

Posted Nov 9, 2017
Good location for Shopping, Restaurants, etc, very close to airport
Comment from Hotel Management
Nov 13, 2017 by yash p., Hotel Management
Thank you so much for being our guest and for sharing your experience. I was delighted to hear that you thoroughly enjoyed your stay at the Holiday Inn Orlando - International Airport. We love making our guests feel at home and it's wonderful to hear that we accomplished that goal. Thanks again for your comments and we hope that you'll stay with us again very soon!
2 out of 5
by A verified traveler from Ocala, FL

Close to Airport with Shuttle was only good thing

Posted Nov 6, 2017
Pros: Close to airport with shuttle service every 30 minutes
Cons: Everything else
Hotel lobby under renovations is an understatement. We expected it, but there was no place to dine, no lounge. They had a small table set up in the hallway for minimal cocktails and only after 5pm. The ad said free breakfast and free parking during renovations. But the breakfast was buffet style served in a small hotel room and was continental fare only with a bin of eggs and bacon thrown in. The tiny convenience store was closed. And the staff was unaware of the free parking and even though I repeatedly inquired about it, I was told it was included in the hotel room "price break" and that I would still be charged for parking. I had to "prove" the ad statement to a supervisor by bringing my laptop out and pulling up the ad myself to get the charge waived. Really?? All of this we could've been fine with since we were warned up front of the hotel condition, but the pool was freezing, the spa was filthy, and the room was outdated, bed uncomfortable, and the toilet wouldn't flush properly! And we still paid the typical price for a "3 star" hotel, not that much of a "price break". We have stayed at Holiday Inn's before and always had a pleasant experience. But we will never stay at this particular one again.
Comment from Hotel Management
Nov 13, 2017 by yash p., Hotel Management
Thank you for taking the time to provide us with your review of our hotel. I apologize that our team did not provide you with the outstanding stay you deserve. We try are our hardest to keep everything updated. I hope that we will have another occasion to meet your expectations and to welcome you back in the near future once our renovation is complete. Please let me know beforehand so I can personally arrange your next reservation, and to make sure that you have a pleasant stay. If we can be of any assistance in the meantime, please do not hesitate to contact us.