Ratings based on 357 Verified Reviews

4.6 out of 5
94% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Auburn, ME

Nice room, not reliable airport shuttle

Posted Sep 28, 2017
Had to wait 42 min for shuttle from the airport to the hotel. I called after 20 min and they said 10 more min. Very frustrating and the front desk staff didn't appear to be very concerned. Also in the morning there were too many guests for the shuttles to accommodate for early flights. The room was great, clean with the exception of one sticky spot on the carpet. Good price for the quality of the room.
Comment from Hotel Management
Oct 6, 2017 by Stanley Etienne, Hotel Management
Thank you for taking the time to share your recent stay with community. I am delighted to hear you enjoyed your accommodations during your stay. I wanted to personally apologize for the issues you experienced with our shuttle as this falls way below our expectations in terms of service and efficiency. We hope to have the opportunity to host you again in the future to show you this was an isolated incident. Stanley Etienne Guest Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from london

Posted Aug 29, 2017
Lovely experience and stay.... staff were helpful and polite. Breakfast was really good
Comment from Hotel Management
Sep 22, 2017 by Stanley, Hotel Management
Thank you for taking the time to share your recent stay. I am delighted to hear everything was lovely and that you enjoyed our daily breakfast and friendly staff. Safe travels! Stanley Etienne Guest Service Manager
2 out of 5
by A verified traveler

Posted Aug 18, 2017
Not a pleasant stay. Did not get the reserved room
Comment from Hotel Management
Sep 22, 2017 by Stanley, Hotel Management
Thank you for taking the time to share your recent stay. We apologize as we always strive to honor room type requests however something circumstances like having to put a room out of order on a sold out night may imbalance inventory. I assure you this is an isolated incident and we hope to have the opportunity to host you again in the future. Stanley Etienne Guest Service Manager
4 out of 5
by Michael

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 14, 2017
Thank you for sharing your rating of the hotel. It was our pleasure hosting you and we hope to host you again in the future!
5 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable

Posted Jul 9, 2017
Great hotel close to the airport with free shuttle. Very comfortable homey feel. Also, within walking distance to several restaurants.
Comment from Hotel Management
Jul 25, 2017 by Stanley Etienne, Hotel Management
Thank you for taking the time to share your recent stay. I am delighted to hear that you enjoyed your home away from home with a convenient location! We hope to host you again in the future. Stanley Etienne Guest Service Manager
5 out of 5
by james

Posted Jul 4, 2017 on Hotels
Excellent
Comment from Hotel Management
Jul 25, 2017
Thank you for sharing your recent stay. I am delighted to hear that you enjoyed an excellent stay. We hope to host you again in the future. Stanley Etienne Guest Service Manager
5 out of 5
by Dionne byfield

Posted Jun 5, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Tara, Hotel Management
Thank you for taking the time to share your recent stay with us. I am delighted to hear that enjoyed your accommodations, our friendly staff and the comfort of your suite! We hope to host you again in the future. Safe Travels! Tara Morris Assistant General Manager
4 out of 5
by Jorge L

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Tara, Hotel Management
Thank you for taking the time to share your recent stay with us. I am delighted to hear that enjoyed your accommodations, our friendly staff and the comfort of your suite! We hope to host you again in the future. Safe Travels! Tara Morris Assistant General Manager
5 out of 5
by Jennifer

Posted May 30, 2017 on Hotels
Comment from Hotel Management
Jul 3, 2017 by Tara, Hotel Management
Thank you for taking the time to share your recent stay with us. I am delighted to hear that enjoyed your accommodations, our friendly staff and the comfort of your suite! We hope to host you again in the future. Safe Travels! Tara Morris Assistant General Manager
5 out of 5
by A verified traveler

Will be coming back, had a great time.

Posted May 29, 2017 on Hotels
The Hotel was really clean and comfortable. The breakfast was really good specially the waffles!. The staff was really friendly , I will be back.
Comment from Hotel Management
Jun 24, 2017
Thank you for sharing your stay with the community. I am delighted to hear that you enjoyed everything from your accommodations and our staff to our daily breakfast with the yummy waffles. Safe Travels! Stanley Etienne Guest Service Manager