Ratings based on 398 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Orlando, FL

Close to the airport

Posted Aug 17, 2017
Great and friendly staff. Clean rooms. Good price. Big Rooms. Comfortable.
Comment from Hotel Management
Aug 18, 2017 by General Manager , Hotel Management
Dear Jeannette, thank you for choosing the Residence Inn Orlando Airport for your stay and for sharing your experience. It was a pleasure to read how much you enjoyed your spacious, comfortable room and the outstanding service by our staff. We are thrilled that our proximity to the airport was ideal for your needs. We appreciate your comments and look forward to your return. Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from connecticut

Posted Aug 15, 2017
Pros: location
Only negative review I have my family and I were in two separate rooms, each room was having issues with the TV reception continually cutting in and out. Called Front Desk informed them of situation in dual rooms only to be told the technician was gone for the day and there was nothing they could do. We were only staying one night, quite frustrating.
Comment from Hotel Management
Aug 17, 2017 by General Manager, Hotel Management
Dear Sherri, thank you for choosing us for your short stay. We are very sorry that we were not as responsive to your service requests as you certainly deserved. Your concerns have been discussed with the appropriate staff, and we are making changes to be sure that the issues you experienced do not happen again. We hope that you and your family will stay with us again to give us another chance to show you that we are able to exceed your expectations. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from orlando fl

Excellent!

Posted Jul 29, 2017
We loved it, planning to come back next year. Excellent housekipping really nice and friendly
Comment from Hotel Management
Jul 30, 2017 by General Manager, Hotel Management
Dear Tania, thank you for sharing your terrific review of Residence Inn Orlando Airport. We are delighted to read you thoroughly enjoyed your time here and were impressed with the service provided by our courteous associates. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfy hotel near the airport

Posted Jul 20, 2017
Room service wasn't available due to an "electrical problem", so I couldn't order room service. I had to order food from UberEATS. When my food arrived, it sat at the front desk getting cold because no one thought to call my room to notify me that it was there. Also, the shower/tub combo is a bit dated. It takes away from the beauty of the rest of the room. As for the cleanliness, all was fine except it needed a good vacuuming. It was a bit noisy too, as other guests were loud and slamming doors/kids running around, but it is summertime....Otherwise, it's a nice hotel.
Comment from Hotel Management
Jul 20, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying at the Residence Inn Orlando Airport during your travels. We are happy our location near the airport worked well for you and that you were overall pleased with your visit to our hotel. We appreciate you sharing your concerns and we will use your comments to enhance our service delivery. We value your business and hope we will be your choice again the next time you are passing through. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from UK

Great first night

Posted Jul 17, 2017
Pros: Staff, comfort, breakfast.
Cons: Nothing.
Location: It's really only 5 mins in the shuttle bus.
We booked this for our first night after a long flight to Florida, and prior to a long drive the next day. First call was to request the shuttle. Martha was super friendly and the bus was there within 15 mins. Check in was easy and again, the staff member was excellent and efficient. The 2 bedroom suite was not brand new but is great value, beds are comfy and air-con is icy cold. The next morning, the included breakfast was great - eggs, sausage, cereals, croissants, pastries, porridge, fruit, waffle maker etc. Overall, this is a great hotel with superb staff.
Comment from Hotel Management
Jul 17, 2017 by General Manager, Hotel Management
Dear Rob, many thanks for taking the time to review your stay at the Residence Inn Orlando Airport. It’s our pleasure knowing you had an excellent visit and loved your well-appointed room and our full complimentary hot breakfast. I will surely share your compliments with my team, especially with Martha for a job well-done. We hope you will choose us again on your next visit to Orlando. Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 15, 2017
Loved the room! Breakfast was good and the staff at breakfast were so hospitable.
Comment from Hotel Management
Jul 16, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your stay experience at the Residence Inn Orlando Airport. We are delighted to know you loved your well-appointed room and the full complimentary hot breakfast. I will surely share your compliments with my breakfast team for a job well-done. Please visit again soon! Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Florida

Don't waste your money sharing somewhere else!

Posted Jul 10, 2017
This hotel is amazing: friendly staff, beautiful rooms, delicious huge breakfast, free wifi....... Other hotels, that got better star ratings charged even more for what this one provided for free. Trust me, I travel a ton and this hotel deserves to be a 4 1/2 star hotel! Some how this was labeled as a 3 star but after my stay I would with out a doubt stay here again and it was way cheaper. Only reason it isn't getting a solid 5 star raiting is there isn't a vent fan for the shower causing discoloration of the ceiling which should be repainted (not moldy but could become that way) Have wonderful pictures but app isn't letting me upload for some reason.
Comment from Hotel Management
Jul 13, 2017 by General Manager , Hotel Management
Dear Jamie, thank you for posting a kind feedback. We always make efforts to deliver a pleasant experience at reasonable rates for our guests, and we are delighted to know we backed up our promises while you were here. We hope the Residence Inn Orlando Airport will be your hotel of choice in the future. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston, MA

Nice hotel real close to the airport.

Posted Jul 10, 2017
The only downside was that the parking lot is too small for the size of the hotel not enough parking spots. I had trouble finding a parking spot for my van, was full almost all times in our returns. Other then that it was greatly appreciated. Thanks!
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Jack, thank you for choosing to stay at the Residence Inn Orlando Airport. We are delighted to read you liked our excellent location and most aspects of our hotel. However, we apologize you had difficulty in finding a parking space. In the future, please ask our front desk staff and they will be happy to help you with this situation. It was a pleasure to have you as our guest and we hope to see you again soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from m

Nice and very clean

Posted Jul 9, 2017
Close distance to airport. Clean and comfortable room excellent services .Good breakfast overall great experience,friendly and professional staff
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Guest, thank you for staying at the Residence Inn Orlando Airport. It was a pleasure to read how much you enjoyed your well-appointed room and our courteous service. We appreciated you being our guest, and hope to see you again soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect for family

Posted Jul 9, 2017
Everything was great except the ice maker in the freezer wasn't working. We were only there one night so it was no big deal. Overall, great room and location. Lots of room and privacy and a kitchen Will definitely stay there again
Comment from Hotel Management
Jul 10, 2017 by General Manager, Hotel Management
Dear Guest, thank you for your review of the Residence Inn Orlando Airport. We are delighted you liked your comfortable room and our excellent location. However, we are sorry for the issue you had with the ice machine. I have shared your feedback with my maintenance team to check and fix it immediately. Thanks again for being our guest, and we hope to see you soon. Amber Kesely, General Manager