Ratings based on 423 Verified Reviews

4.6 out of 5
96% of guests recommend
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

Close to the shopping mall

Posted Sep 12, 2017
The staff was friendly and complimentary breakfast was excellent.
Comment from Hotel Management
Sep 13, 2017 by General Manager, Hotel Management
Dear Rex, thank you for choosing to stay at the Residence Inn Orlando Airport. We are thrilled to know our location was perfect for your visit and that our full complimentary hot breakfast was to your satisfaction. We hope that you will plan to stay with us again the next time that your travels bring you back to Orlando. Safe travels! Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from New Jersey

The stafff were very respectful and pleasant

Posted Sep 11, 2017
Pros: A lot of close by restaurants and mini groceries and convenient stores
Location: Malls and outlets are close and goog distance to the airport
The staff were very helpfulll on checking in and out.Parking is ok and over all. Was excellent
Comment from Hotel Management
Sep 12, 2017 by General Manager, Hotel Management
Dear Mae, many thanks for taking the time to review your stay at the Residence Inn Orlando Airport. It’s a pleasure knowing you loved our convenient location and our courteous service. We hope to welcome you back soon. Sincerely, Amber Kesely General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Sep 9, 2017
The hotel staff was professional and accommodating. Although short, we had a wonderful stay.
Comment from Hotel Management
Sep 10, 2017 by General Manager, Hotel Management
Dear Q, thank you for choosing to stay at the Residence Inn Orlando Airport. We are thrilled to know we exceeded all your expectations and loved the outstanding service we offered. We look forward to welcoming you back again the next time that your travels bring you back to Orlando. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Boston

Close to airport, 5minutes away

Posted Sep 6, 2017
Had an excellent experience, will definitely come back.
Comment from Hotel Management
Sep 6, 2017 by General Manager, Hotel Management
Dear Maria, thank you for including the Residence Inn Orlando Airport in your travel plans. We are delighted to read you thoroughly enjoyed your time here and were impressed with our close proximity to the airport. We appreciate you sharing your nice comments and look forward to welcoming you back soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Hamilton, Ontario, Canada

Great Hotel in great location

Posted Aug 31, 2017
Pros: On line while booking our flight through expedia.
Cons: A few pillows on the couch could be replaced- a little tired.
Location: Near Denny's, Fridays, Florida Mall, etc.
We really enjoyed staying at this hotel. The staff were very accommodating/freindly and allowed us to check in early and stay a little later due to our flight time. The breakfast was free and very good. It was located close to restaurants, had a free airport shuttle and was not too far away from the Florida Mall which we took a taxi to. We used the lobby computer to check into our flight the night before which was very convenient. We would not hesitate to stay here again. Also it had a great outdoor pool.
Comment from Hotel Management
Aug 31, 2017 by General Manager, Hotel Management
Dear Susan, thank you for sharing your amazing experience at the Residence Inn Orlando Airport. We are delighted to read you loved the service provided by our courteous associates and enjoyed the convenience of our location. Thanks once more for your business, and we look forward to welcoming you and your family back soon. Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

overall nice experience

Posted Aug 24, 2017
The hotel was accommodating and the staff was really helpful & nice. The stay was comfortable and we had a good time. 30-40 mins from Disney world & free shuttle to the Orlando airport. Only personal downside I saw: bar soap.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Guest, thank you for sharing your stay experience at the Residence Inn Orlando Airport. It’s a pleasure knowing you loved many aspects of your trip, especially our excellent service and the convenient location. We hope you will return soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 24, 2017
It was awesome! They hotel provided great service and the rooms were nice and clean.
Comment from Hotel Management
Aug 25, 2017 by General Manager, Hotel Management
Dear Guest, I am happy to read about your wonderful stay at the Residence Inn Orlando Airport. We are so happy you were overwhelmed not only by our friendliness but also with your comfortable room. We hope to see you again soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Aug 23, 2017
The room was bigger then expected which is always a nice surprise. Plenty of room for a family of five.
Comment from Hotel Management
Aug 24, 2017 by General Manager, Hotel Management
Dear Guest, thank you for choosing the Residence Inn Orlando Airport. We want your stay with us to feel like home and be as comfortable as possible, and we are pleased to know how much you liked your spacious accommodation. We appreciate your kind review and hope to welcome you and your family back soon. Sincerely, Amber Kesely, General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from clearwater, florida

Posted Aug 21, 2017
Very nice hotel. Enjoyed the facility. Everything was as it was supposed to be.
Comment from Hotel Management
Aug 21, 2017 by General Manager , Hotel Management
Dear Chris, thank you for sharing your experience at the Residence Inn Orlando Airport. It means a lot for us to learn that we exceeded your expectations with our service and comfortable accommodations. We appreciate your business and look forward to welcoming you back soon! Sincerely, Amber Kesely, General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel near airport.

Posted Aug 20, 2017
Overall front desk staff very courteous. Had some issues with pick up from airport. Staff stated shuttle will be there in 15 minutes. After 15 minutes contacted front desk was advised be there in 7 minutes. Ended up being a total of nearly 30 minutes for pick up. Cordless phone was not working in room, bass charger broken. Contacted front desk to have replaced, staff showed up and advised I should use speakerphone. Called front desk again and advise them of my displeasure. Staff member return with new phone. Shouldn't have to wait that long for airport shuttle and I don't should be repaired especially for the convenience of the next guest. Used shuttle van to a nearby restaurant and found out that two seats lacked safety belts. Overall the hotel is in really nice condition clean rooms comfortable and amenities and very up-to-date. Despite the issues, management was notified and corrective action was taken and appropriate repairs will be made. I would still recommend this hotel.
Comment from Hotel Management
Aug 22, 2017 by General Manager , Hotel Management
Dear Guest, we thank you for reviewing your stay at the Residence Inn Orlando Airport. It was pleasing to know you liked our location and its proximity to the airport. However, I am sorry for the delay in our shuttle service and the inconvenience you had in your room and with some of our facilities. It was great to know our staff took good care of your needs and sorted out the issues on time. We appreciate your recommendation and hope you will visit us soon. Sincerely, Amber Kesely, General Manager