Okay for a short stay
Posted Jul 18, 2016
This hotel is okay. The single staff member was pleasant and helpful. The pool was small but met our needs and we were brought towels when we requested them. The breakfast was a nice addition with eggs, bacon, sausage, pancakes and the other staples, with juices and coffee.
Our major complaint was that when we arrived in our room, the air conditioning had not been left at a reasonable temperature. Since it was 110 degrees outside and the room needed to cool down, it took about 2 hours. The air was from a unit under the hot window and did not ever seem to cool the whole space well, especially the bath room. The hall ways were set at 85 degrees without any air circulation. In the winter, the air is probably satisfactory, but not in July!
We were only left 3 towels for 3 people. It would have been nice to have more since the pool towels were rough. The bed was just okay, but we did like that there were both firm and soft pillows offered.
The refrigerator did not work properly. When I returned with dinner leftovers, I discovered this, but since it was late and I was tired I did not call the desk for assistance. I feel sure they would have done something.
Comment from Hotel Management
Aug 8, 2016 by email@example.com, Hotel Management
Thank you for taking the time to provide us with such a detailed review.
I would also like to inform you that we have since revisited the heeting and cooling guidlines at the hotel and we are making sure the temperatures are set to a more comfortable level.
We have also asked the housekeeping staff to pay a closer attention to detail when it comes to the number of guests staying in a room, so they can anticipate the needs of those guests.
We hope to see you soon.