Ratings based on 283 Verified Reviews

4.2 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Friendly staff are always there meeting all the needs. Great location
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Top notch hotel in city limits

Posted Oct 11, 2017
Excellent hotel. Have stayed here 2x within past 4 months. So convenient to most everything. Room service is excellent as well as staff, so accommodating.
4 out of 5
by A verified traveler from Singapore

Short walk to Asian Development Bank

Posted Sep 21, 2017
Pros: location near ADB.
Cons: Security of access to hotel floors.
Everyone working here was exceptionally pleasant and solicitous during my 2 day stay. I at two breakfasts and one dinner at the cafe on the third floorat. There were lots of people performing 'security theater' (pretending to search in hand luggage, patting your pockets) at the front entrance, but the elevator has no card-key access so anyone getting past the lobby would have full access to any floor in the hotel.
Comment from Hotel Management
Sep 25, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston, Texas

Always a good stay

Posted Sep 9, 2017
Been staying here everytime I go to Manila. Excellent location for most of my activities and meeting.
Comment from Hotel Management
Sep 25, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
1 out of 5
by A verified traveler

Loud hotel old and dated not clean

Posted Aug 6, 2017
The room was old and dated furniture chair failed which caused me to fall back hard to the ground. Attendants Constantly knocking on my door and calling room for services too much did not respect do not disturb Over charged on room service and laundry service did not change sheets and towels as requested room attendants moved personal property which should not have been touched. At checkout I was charged twice for all charges very hard to get the problem resolved
Comment from Hotel Management
Aug 18, 2017 by Hotel Manager, Hotel Management
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.
4 out of 5
by TIANG KHOON STEVEN

Posted Aug 6, 2017 on Hotels
Hotel is as expected of a 4-star hotel.. Location was convenient although it can get a bit noisy as it is next to the main roads.. Disappointing Wifi service quality...
Comment from Hotel Management
Aug 18, 2017
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel manager
5 out of 5
Recommended
for Everyone
by A verified traveler from California, USA

Posted Aug 4, 2017 on Orbitz
Pros: Excellent Staff, courteous, very friendly
Cons: Carpet needs replacement with something industrial, lounge are too small, front desk needs updates, Needs more Artistry. More promotions offer
Location: Centrally located, close to everything
Enjoyed my stay, loves One Bar, friendly staff. Maintenance and technical issues addressed quickly. Centrally located, it is very convenient to do business in the Philippines. Shopping malls are just next door. Very professional staff, always see smiling face.
Comment from Hotel Management
Aug 7, 2017 by Hotel Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
4 out of 5
by A verified traveler

Posted Jul 28, 2017 on Hotels
clean and comfortable Hotel and rooms. Needs some upgrading, mostly in common areas. Average service, bad parking options. Would rate it as a good 3 star Hotel but not 4 star.
Comment from Hotel Management
Aug 7, 2017
Write your comment.Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
1 out of 5
by A verified traveler

HORRIBLE ROOMS

Posted May 31, 2017
Hotel is old. Not clean. I would not stay in the hotel again!
Comment from Hotel Management
Jun 16, 2017 by Hotel Manager, Hotel Management
Greetings from Crowne Plaza Manila Galleria. Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Manager
4 out of 5
by Cherry Ann

Posted May 28, 2017 on Hotels
Comment from Hotel Management
Jun 18, 2017
Greetings from Crowne Plaza Manila Galleria! Thank you for taking the time to rate our property. It gives us great joy and pleasure to know that your recent stay with us was comfortable. A positive guest experience is something our staff takes great pride in, so we greatly value your feedback. We hope to continue to provide you with the quality service you deserve.