Ratings based on 293 Verified Reviews

4.1 out of 5
89% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from New York NY

Hotel close to malls ans restaurants

Posted Feb 6, 2018
Excellent, close to transport, polite and hospitable staff.
Comment from Hotel Management
Feb 7, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Well located for business.

Posted Jan 22, 2018
Needs a facelift but still recommend it strongly. Executive package upgrade entirely worth every dollar. Very safe and very quiet.
Comment from Hotel Management
Jan 25, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Arizona

Very very Good attention to customer requests.

Posted Jan 7, 2018
Very good front desk staff and service, excellent house keepers, super breakfast, everyone is very friendly and helpful and respectful. Highly recommended, very near to Malls, etc.
Comment from Hotel Management
Jan 9, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
Nice spacious room, comfy bed and nice staff. Accessible to the mall which is great.
Comment from Hotel Management
Jan 9, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 24, 2017
It's an ok stay .... did not meet my expectations.... but would consider staying there again.... though won't be my first choice.
Comment from Hotel Management
Jan 15, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crown Plaza Manila Galleria! Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Manager
5 out of 5
by Huynh-Truong

First time in Manila

Posted Nov 21, 2017 on Hotels
The staff were very nice and breakfast was amazing...
Comment from Hotel Management
Dec 15, 2017
Dear Values Guest, Greetings from Crowne Plaza Manila Galleria, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Nov 8, 2017
Friendly staff are always there meeting all the needs. Great location
Comment from Hotel Management
Dec 15, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
2 out of 5
by A verified traveler from Wisconsin

Posted Oct 28, 2017 on CheapTickets
Expensive for nothing and what I paid in cleaning a few items in the laundry I could've bought brand new. The hotel charges you American prices in pesos. I would never go back there.
Comment from Hotel Management
Dec 15, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from LA

Top notch hotel in city limits

Posted Oct 11, 2017
Excellent hotel. Have stayed here 2x within past 4 months. So convenient to most everything. Room service is excellent as well as staff, so accommodating.
Comment from Hotel Management
Feb 5, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
4 out of 5
by ming from Singapore

good hotel in a busy location

Posted Oct 6, 2017 on Hotels
average only. hotel is too old. the mall is old too. seem old is old there.
Comment from Hotel Management
Feb 5, 2018 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager