Ratings based on 415 Verified Reviews

4.1 out of 5
89% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from California

mediocre

Posted Aug 31, 2017
The hotel staff are nice and friendly. The room is clean and spacious. The hotel facilities and room looked old and weary. It needs more lighting inside the room and hallways especially with low ceilings. The location is above a mall which is convenient for dining and shopping.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very near shopping centers.

Posted Aug 25, 2017
Pros: Room was spacious and clean
Cons: Sitting area at the lobby
Location: Very shopping areas and convention venues
Stayed here because it was near our convention. It was super convenient.
5 out of 5
by A verified traveler from Sydney

Perfect for visiting ADB

Posted Aug 17, 2017
Pros: The assistance in getting a taxi to the airport which is notoriously difficult in Manila. The concierge was superb.
Just ideal -- perfectly placed 100 metres away from ADB, adjacent to a mall and food court, and offering good comfort and service at a good price.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Hotel accessible to shopping malls and restaurants

Posted Jul 21, 2017
Overall pretty good We've stayed here multiple times in the past Bed comfortable but the couch could be better Tables need to be updated as well
Comment from Hotel Management
Jul 24, 2017 by Hotel Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
5 out of 5
Recommended
for Everyone
by A verified traveler from Austin, Texas

Nice Hotel close to shopping malls

Posted Jul 9, 2017
The rooms were spacious, clean and very nice. I like the pillows, they were comfy. The bathrooms were great!
Comment from Hotel Management
Jul 10, 2017 by Hotel Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

nice room, spacious & comfortable

Posted Jul 7, 2017
the room is nice, very spacious & comfortable but noticed the hotel is undergping renovation. at the outside view, the green net is very visible as we look there. also, the ceiling is old that it was a bit open. but generally, we enjoyed our stay and will be back again some time.
Comment from Hotel Management
Jul 10, 2017 by Hotel Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Tennessee

Enjoyed the stayed very much!

Posted Jul 4, 2017
Hotel was very comfortable. The room was nice. The carpets need cleaning. The bathroom and shower were excellent. The buffet breakfast was superb. It was just steps away from the Robinson Mall. Great hotel to stay at.
Comment from Hotel Management
Jul 10, 2017 by Hotel Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
5 out of 5
by Romell

Posted Jun 17, 2017 on Hotels
Comment from Hotel Management
Jun 22, 2017
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria. Thank you for choosing to stay in our hotel and for writing us your feedback. We appreciate that you have given us a five star rate. We look forward in serving you again on your next visit. All the best, Hotel Manager
1 out of 5
by A verified traveler

Very Bad Experience

Posted Jun 13, 2017 on Hotels
I had selected to stay for a night at Holiday Inn for a short 1 night stay (business trip). After a long travel, upon reaching the hotel at about 10.30pm, I was told that the rooms were fully booked and they will need to transfer me to another hotel - not the same category and not convenient enough for my business commute. While the staff couldn't do much (they were genuinely out of rooms) and helpful, it really didn't help the cause. I was put up in a cheaper room (100 dollars difference) - the duty manager noted these details to refund me the differential money but I haven't heard back from them ever since. Very tough experience and I wouldn't stay there again.
Comment from Hotel Management
Jun 16, 2017
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. Rest assured that we are currently looking into the issue at hand for immediate action. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Guam

Good hotel easy access to the mall

Posted Jun 12, 2017
It was good experience in holiday inn many access to different shopping center
Comment from Hotel Management
Jun 16, 2017 by Hotel Manager, Hotel Management
Greetings from Holiday Inn Manila Galleria! Thank you for taking the time to rate our property. It gives us great joy and pleasure to know that your recent stay with us was comfortable. A positive guest experience is something our staff takes great pride in, so we greatly value your feedback. We hope to continue to provide you with the quality service you deserve.