Ratings based on 425 Verified Reviews

4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago ILLINOIS

TOTALLY AWESOME

Posted Oct 16, 2017
This holiday inn was very very clean the staff is wonderful and kind my stay was more than comfortable I look forward to another stay thus is my choice for a hotel anytime I'm in manila.. Thank you All again I have much respect for the Philippines and it's people
4 out of 5
Recommended
for Everyone
by A verified traveler from San Santonio, Texas

Exceptional customer service

Posted Oct 6, 2017
For myself being a modest man of modest means the hotel staff treated me as if I was royalty. I would recommend the Holiday Inn Galleria to all my friends and family, based on the kind and courteous customer service offered by all the staff I encountered. Thank you to each and everyone of you for making my time in Manila a wonderful experience.
4 out of 5
Recommended
for Everyone
by A verified traveler from hong kong

location is quite convenient except for the entran

Posted Sep 30, 2017
the last time i stayed there, i was quite disappointed bec the hotel was then under renovation nd i was not told abt it until i arrvd. the reason i booked again was bec of the last min availability. yet, it turn out the experience was quite good. i am glad i book here again.
4 out of 5
Recommended
for Everyone
by A verified traveler from Australia

nice spot

Posted Sep 26, 2017
nice hotel close to most needs of any person whether u needs shop/ taxi/food/ect
Comment from Hotel Management
Sep 29, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Hotel Manager
3 out of 5
Recommended
for Everyone
by A verified traveler from California

mediocre

Posted Aug 31, 2017
The hotel staff are nice and friendly. The room is clean and spacious. The hotel facilities and room looked old and weary. It needs more lighting inside the room and hallways especially with low ceilings. The location is above a mall which is convenient for dining and shopping.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Very near shopping centers.

Posted Aug 25, 2017
Pros: Room was spacious and clean
Cons: Sitting area at the lobby
Location: Very shopping areas and convention venues
Stayed here because it was near our convention. It was super convenient.
Comment from Hotel Management
Sep 25, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
5 out of 5
by A verified traveler from Sydney

Perfect for visiting ADB

Posted Aug 17, 2017
Pros: The assistance in getting a taxi to the airport which is notoriously difficult in Manila. The concierge was superb.
Just ideal -- perfectly placed 100 metres away from ADB, adjacent to a mall and food court, and offering good comfort and service at a good price.
Comment from Hotel Management
Sep 8, 2017 by Hotel Manager, Hotel Management
Dear Valued Guest, Greetings from Holiday Inn Manila Galleria! Thank you so much for your review of our hotel. We appreciate your comments greatly. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. All the best, Hotel Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from CA

Hotel accessible to shopping malls and restaurants

Posted Jul 21, 2017
Overall pretty good We've stayed here multiple times in the past Bed comfortable but the couch could be better Tables need to be updated as well
Comment from Hotel Management
Jul 24, 2017 by Hotel Manager, Hotel Management
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.
4 out of 5
by Paul

Posted Jul 16, 2017 on Hotels
Dated old room but spacious. No hot water in one bathroom. Other than that pleasant stay next to mall
Comment from Hotel Management
Jul 24, 2017
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Hotel Manager
3 out of 5
by Pamela

its ok

Posted Jul 14, 2017 on Hotels
nothing feels special... buffet and pool are crowded...
Comment from Hotel Management
Jul 24, 2017
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely, Hotel Manager