Ratings based on 269 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Brilliant Hotel

Posted Dec 6, 2017
Pros: Luxurous rooms with kitchen and bathroom with bath tube. Quiet and lots of space!
Cons: Nothing I can think of
Location: Oritgas is full of shops, restaurants and entertainment
Love it! Returned already several times. Luxurous rooms with kitchen and bathroom with bath tube. Quiet and lots of space! In the middle of Ortigas where shops and restaurants around.
Comment from Hotel Management
Dec 6, 2017 by EC, Hotel Management
Dear Mr. John, Thank you for the feedback and we are glad you enjoyed your stay. We hope to see you again soon! Best regards, EC
4 out of 5
Recommended
for Everyone
by A verified traveler from Virginia, USA

Great location but housekeeping needs improvement

Posted Sep 27, 2017
Great location across the street from ADB HQ and within a close walking distance to Robinsons Galleria and SM Megamall, both of which have grocery stores making it easy to get supplies for the kitchenette in the room. The in-room washing machine/dryer was a great bonus. The management offers many activities for guests (e.g. trivia night) and sends out flyers to inform guests which is very nice. The furnishings in the room were very luxe, however cleanliness and housekeeping consistency need some improvement. Knobs were bent and falling off the furniture. Upon arrival, kitchen pans still had food on them and the bottom of the glasses were stained with wine, all of which came off with personal cleaning. Bathroom towel replacement was inconsistent; somedays no foot mat provided; one day two hand towels, other days one hand towel; some days wash clothes, some days none. The shower floor tiles appear as though they are falling apart and have something discoloring the corners. I would stay here again and I would recommend it to others, but I hope the housekeeping improves.
5 out of 5
by A verified traveler

Breakfast Buffet Galore

Posted Sep 10, 2017 on Hotels
Make sure to wake up early for breakfast! You'll regret missing it! They have a fantastic breakfast buffet, a lot of options to choose from. Cleanliness is wondeful. I loved the tall windows in the rooms which gave me a fantastic view of the metropolis. If you're opting for a tub, make sure you request it otherwise you'll get a shower only option even if the room description says it has a tub
5 out of 5
by Montgomery

Would stay here again

Posted Sep 3, 2017 on Hotels
Loved it had a kitchen, but the stove top wasn't heating up quick enough. Took me almost 1hour to cook bacon
4 out of 5
Recommended
for Everyone
by A verified traveler from Manila

Right in front of the ADB and near most malls

Posted Aug 29, 2017
Pros: The location - it is near a lot of malls, convenience stores, restaurants, banks, etc. The area is very safe as it is a home to many of ADB's expats.
Cons: Rooms for improvement - the kitchen furnishings were a bit dated, the hotel room windows were slightly dirty, and the common areas were quite warm.
Location: The mall is within walking distance to SM Megamall, Podium, and Shangri-la Plaza. There are also many restaurants and convenience stores nearby.
Oakwood Premier is easy to find as it is well-known and is located in a prime area of the Ortigas business district. The porters were attentive and courteous, especially one of the trainees (I forgot his name but he was competent). Checking-in was a breeze and all we had to do was provide the security deposit and sign papers. The interior of the lobby was modern with slight Chinese touches. We were then led to our room which was a one-bedroom suite. The suite was large (it could easily fit four adults), very clean, well-lighted, and complete in terms of amenities. It had a large living room, a dining room, and a kitchen (with a large refrigerator, an electric stove, a dishwasher, a washing machine/dryer, and several other appliances like a microwave, rice cooker, a toaster oven, a kettle, and a coffee maker). The bedroom was spacious and even had a walk-in closet. The bathroom was also large, and was complete with a rain shower (with steam shower capabilities), a freestanding bathtub, two sinks, a toilet with a bidet, a small television, bathroom toiletries, and a lot of towels. I did not visit the fitness and pool area but my sister said it was very updated. We also did not bother eating in the hotel as there were a lot of options nearby the hotel (it is also easy to have food delivered to the hotel). During our stay, we did not really have any problems as everything was in order and the staff were hospitable. Overall, we look forward to staying in Oakwood once more!
5 out of 5
Recommended
for Everyone
by A verified traveler from arizona

Posted Aug 23, 2017
Hotel staff are very polite and helpful. Hotel room is excellent, very clean, everything is working good, airconditioning is excellent. You feel like a house not a hotel coz you have kitchen, dining and living room. We are definitely stay this hotel again😊
Comment from Hotel Management
Aug 24, 2017 by EC, Hotel Management
Dear Ms. Joy, Thank you for choosing the Oakwood Premier Manila for your stay and sharing your feedback with us. I am very pleased that you liked your stay and I and my team are looking forward to welcoming you back very soon. Best regards, EC
4 out of 5
by jocelyn

2 nights stay in Oakwood

Posted Jul 20, 2017 on Hotels
Check in and check out is prompt. But if service staff have more smiles,it will be more welcoming. Love the 1 bedroom suite which is spacious and comfortable. Toilet comes with tv and even steam bath but not strong enough. Housekeeping staff didnt bring the exact things i requested and short of friendliness. Need training to be more professional and polite. Technician who repaired the taps is good. Smiley and humble. Gym and indoor pool/jaccuzi facilities are excellent. Didnt have time to explore around much but SM megamall is within 15mins walking distance. Hotel has 2 entrances. Uber drivers will normally be waiting at other side of hotel main lobby. So gotta tk note.
Comment from Hotel Management
Jul 22, 2017
Dear Ms. Jocelyn, Thank you for your feedback. Your comments regarding your recent stay are noted. Rest assured that we will pass on your comments to the relevant members of our team for review and action. However, we are delighted that you had an enjoyable stay overall! Once again, thank you and we hope to welcome you back again in the near future! Best regards, EC
5 out of 5
by A verified traveler

Posted Jul 17, 2017 on Hotels
Comment from Hotel Management
Jul 19, 2017
Dear Guest, Thank your for a perfect rating and we look forward to welcoming you back at the Oakwood Premier Joy~Nostalg Center Manila! Best regards, EC
4 out of 5
by A verified traveler

Frequent Traveller

Posted Jul 16, 2017 on Hotels
Cleanliness is needed to be improved. After I told the staff, the staff responded fast to improve it.
Comment from Hotel Management
Jul 18, 2017
Dear Guest, Thank you for taking the time to give feedback regarding your recent stay with us. Your comments are important to the success of our organization, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs. Once again, thank you and we look forward to welcoming you back at the Oakwood Premier Joy~Nostalg Center Manila! Best regards, EC
4 out of 5
by A verified traveler

Posted Jul 10, 2017 on Hotels
Very spacious and comfortable room. Feel like home :)
Comment from Hotel Management
Jul 13, 2017
Dear Guest, Thank you for your feedback! Your comments are very much appreciated. Our team is very happy to know that you had an enjoyable stay! Once again, thank you and we hope to see you again in the near future. EC