Ratings based on 521 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Philippines

Front desk are newbies

Posted Nov 20, 2017
Cons: Front desk needs further training
Customer privacy information has been breached and divulged to 3rd party.
Comment from Hotel Management
Nov 28, 2017 by Joey, Hotel Management
Dear Mr. Nonoy We apologize for the inconvenience you have experienced in our hotel during your recent stay. Your observations are important to us, and your comments are duly noted. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive to be better at what we do to serve guests like you. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Thank you very much. Sincerely, Joey F. Ong Front Office Manager
2 out of 5
by A verified traveler from hawaii

Hotel staff are very courteous. Hotel is old.

Posted Nov 18, 2017
Hotel staff are courteous and helpful. The only reason o gave this hotel rating is because the building is old and bathroom is dirty. I had to complain and asked to cancel the my reservation but unfornately it's non-refundable. My husband booked my flight because he thought the hotel is clean and decent based from the picture posted in Expedia. The picture and the room itself is a totally different one! The real one had mildew on the tiles and the shower frame has rusted. Complained to manager and transfer me to a different room where the bathroom is just a tad bit better. I wish they update the lighting as well.
Comment from Hotel Management
Nov 20, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Lilet, Thank you for choosing The Malayan Plaza Hotel and for your kind review of the property. It was good to know that our friendly staffs made your stay an enjoyable one. As for your comment regarding the bathroom, I sincerely apologize for the inconvenience. We take our guests feedback seriously and our hotel strives to make improvements to prevent these concerns from happening again. It was a pleasure to have you and I look forward to welcoming you back in your next stay with us. Sincerely, Joey F. Ong Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler from Adelaide. Australia

Well placed Hotel

Posted Oct 31, 2017
Pros: Modern hotel, well appointed rooms. Friendly staff.
Cons: The breakfast selection and quality was just average..
Location: Excellent
I like the placement of the hotel - as all the main shopping venues - are within walking distance.
Comment from Hotel Management
Nov 11, 2017 by Joey, Hotel Management
Dear Ms. Gloria, Thank you for your very excellent feedback about your stay with us. We truly appreciate the time you have taken to compliment our team and the service we offered, quoted to be a Excellent Customer Service. We are all happy to knew that you had a great stay and very thankful for your excellent feedback. We hope you can recommend us to your friend and relatives, especially over the whole Expedia community and looking forward to welcome you here personally once again in the near future! Best regards, Joey Ong Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Simplicity of the hotel but excellent in every way

Posted Sep 20, 2017
Great experience, my second time I was here, smooth and easy. Of course,.. minor problems, approach front desk as quick as a sound they'll fix it,. My over all stay my second time,.. so Cooll
Comment from Hotel Management
Sep 22, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Mr. Danny, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you on your next visit. Best regards, Joey Ong Front Office Manager
5 out of 5
by A verified traveler

Posted Sep 12, 2017 on Hotels
Comment from Hotel Management
Oct 9, 2017
Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. It was good to know that our friendly staffs made your stay an enjoyable one. Thank you for your comments and we hope to welcome you back here The Malayan Plaza Hotel! Sincerely, Joey Ong Front Office Manager . Kind regards,
5 out of 5
Recommended
for Everyone
by A verified traveler from Chicago

Malayan Plaza Hotel

Posted Sep 9, 2017 on CheapTickets
Pros: Clean, comfortable, and very spacious room. Nice amenities.
Cons: Check in service was terrible, the staff was very confused even when I showed them my receipts for payment in advance online.
Location: Megamall and St. Francis Mall is walking distance, as are many places to eat and shop.
Check in was very difficult, the staff was very confused, and it took a long time to finally get our room. After that, everything was good. The room was very clean, comfortable, and spacious. We enjoyed how are stay at this hotel.
Comment from Hotel Management
Sep 14, 2017 by Joey, Hotel Management
Dear Mr. Fred, Thank you for taking the time to share your feedback regarding the challenges that you encountered while staying here in our property. I would like to apologize for the inconvenience you have experienced as this was really below to our level of standard. We have discussed your comments with all the concerned departments and everyone feels very sorry and concerned that you are very disappointed with your experience. We hope you will accept our sincere apologies, as we are very eager to regain your trust and confidence to our team.We look forward to the pleasure of welcoming you back to The Malayan Plaza Hotel and allowing us to delight you. Sincerely, Joey Ong Front Office Manager The Malayan Plaza Hotel
3 out of 5
by A verified traveler from Golden, CO

My 4th Visit to Malayan Plaza, not so good.

Posted Sep 7, 2017
Pros: I do like the breakfast buffet here, very well managed, good selection, great view, friendly service. Nice pool, also great views.
Cons: The front dest did not acknowledge that I am a returning guest, did not seem to care even though i mentioned i was returning for my 4th visit.
Location: SM Mega mall, Capital Commons, Train rail station, Movie theaters, Starbucks.
I've found this to be a great hotel in the past, but it feels like it is run down since. The air conditioner barely worked to cool the room even on maximum setting. There was construction going on nearby on same floor or below. There was a barking dog across the hall. If i had to guess the building has residential units co-mixed on the same floor - they had key locks. This room I had was extremely small, even though i rent the same type every time. The bed was almost as hard as a box spring, the linens and towels are outdated in quality, no way a 4 star rating, small cramped bathroom, no counter space - use a self rack on wall. I would give the current rating a 3 stars.
Comment from Hotel Management
Sep 9, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Ms. Lulu, Thank you for choosing to stay here at The Malayan Plaza Hotel! We apologize for the disappointment you encountered during your stay. It is our goal to provide all our clients with the best possible service and we regret that you did not feel this during your stay.We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. I hope there will be other opportunities to be of service to you again. Thank you for your comments and we hope to welcome you back here The Malayan Plaza Hotel! Sincerely, Joey Ong Front Office Manager
4 out of 5
by A verified traveler

Posted Sep 3, 2017 on Hotels
Comment from Hotel Management
Oct 10, 2017
Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. We look forward to the pleasure of welcoming you back to The Malayan Plaza Hotel and allowing us to delight you. Kind regards, Joey F. Ong Front Office Manager
5 out of 5
by A verified traveler

short stay

Posted Sep 1, 2017 on Hotels
good; got to be holed in the studio flat due to the rains; though was not able to optimize facilities
Comment from Hotel Management
Oct 10, 2017
Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Best Regards, Joey Ong Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel in a nice location

Posted Aug 29, 2017
Cons: Shelter on the smoking level from the sun or rain
Location: Shopping centres SM megamall Plenty of food outlets
Nice and close to many shops and fortunately close to many food stores as the breakfast is fairly poor many other hotels in Manila and Philippines are far better breakfasts, great staff and a spacious room, nice pool and pool area. One bad thing as I'm a smoker the smoking area on the 39th floor has no shelter so as it's either heavy rain or incredibly sunny there is no cover to prevent you getting wet or in the shade from the sun. However good hotel and would stay again
Comment from Hotel Management
Aug 31, 2017 by Paul Jefferson Reyan C. Ching, Hotel Management
Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Kind regards, Paul Jefferson Reyan C. Ching