Ratings based on 514 Verified Reviews

3.7 out of 5
76% of guests recommend
3.8 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from hawaii

Hotel staff are very courteous. Hotel is old.

Posted Nov 18, 2017
Hotel staff are courteous and helpful. The only reason o gave this hotel rating is because the building is old and bathroom is dirty. I had to complain and asked to cancel the my reservation but unfornately it's non-refundable. My husband booked my flight because he thought the hotel is clean and decent based from the picture posted in Expedia. The picture and the room itself is a totally different one! The real one had mildew on the tiles and the shower frame has rusted. Complained to manager and transfer me to a different room where the bathroom is just a tad bit better. I wish they update the lighting as well.
Comment from Hotel Management
Nov 20, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Lilet, Thank you for choosing The Malayan Plaza Hotel and for your kind review of the property. It was good to know that our friendly staffs made your stay an enjoyable one. As for your comment regarding the bathroom, I sincerely apologize for the inconvenience. We take our guests feedback seriously and our hotel strives to make improvements to prevent these concerns from happening again. It was a pleasure to have you and I look forward to welcoming you back in your next stay with us. Sincerely, Joey F. Ong Front Office Manager
4 out of 5
Recommended
for Families
by A verified traveler from Adelaide. Australia

Well placed Hotel

Posted Oct 31, 2017
Pros: Modern hotel, well appointed rooms. Friendly staff.
Cons: The breakfast selection and quality was just average..
Location: Excellent
I like the placement of the hotel - as all the main shopping venues - are within walking distance.
Comment from Hotel Management
Nov 11, 2017 by Joey, Hotel Management
Dear Ms. Gloria, Thank you for your very excellent feedback about your stay with us. We truly appreciate the time you have taken to compliment our team and the service we offered, quoted to be a Excellent Customer Service. We are all happy to knew that you had a great stay and very thankful for your excellent feedback. We hope you can recommend us to your friend and relatives, especially over the whole Expedia community and looking forward to welcome you here personally once again in the near future! Best regards, Joey Ong Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from sydney

Simplicity of the hotel but excellent in every way

Posted Sep 20, 2017
Great experience, my second time I was here, smooth and easy. Of course,.. minor problems, approach front desk as quick as a sound they'll fix it,. My over all stay my second time,.. so Cooll
Comment from Hotel Management
Sep 22, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Mr. Danny, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you on your next visit. Best regards, Joey Ong Front Office Manager
3 out of 5
by A verified traveler from Golden, CO

My 4th Visit to Malayan Plaza, not so good.

Posted Sep 7, 2017
Pros: I do like the breakfast buffet here, very well managed, good selection, great view, friendly service. Nice pool, also great views.
Cons: The front dest did not acknowledge that I am a returning guest, did not seem to care even though i mentioned i was returning for my 4th visit.
Location: SM Mega mall, Capital Commons, Train rail station, Movie theaters, Starbucks.
I've found this to be a great hotel in the past, but it feels like it is run down since. The air conditioner barely worked to cool the room even on maximum setting. There was construction going on nearby on same floor or below. There was a barking dog across the hall. If i had to guess the building has residential units co-mixed on the same floor - they had key locks. This room I had was extremely small, even though i rent the same type every time. The bed was almost as hard as a box spring, the linens and towels are outdated in quality, no way a 4 star rating, small cramped bathroom, no counter space - use a self rack on wall. I would give the current rating a 3 stars.
Comment from Hotel Management
Sep 9, 2017 by Joey Ong Front Office Manager, Hotel Management
Dear Ms. Lulu, Thank you for choosing to stay here at The Malayan Plaza Hotel! We apologize for the disappointment you encountered during your stay. It is our goal to provide all our clients with the best possible service and we regret that you did not feel this during your stay.We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. I hope there will be other opportunities to be of service to you again. Thank you for your comments and we hope to welcome you back here The Malayan Plaza Hotel! Sincerely, Joey Ong Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Average hotel in a nice location

Posted Aug 29, 2017
Cons: Shelter on the smoking level from the sun or rain
Location: Shopping centres SM megamall Plenty of food outlets
Nice and close to many shops and fortunately close to many food stores as the breakfast is fairly poor many other hotels in Manila and Philippines are far better breakfasts, great staff and a spacious room, nice pool and pool area. One bad thing as I'm a smoker the smoking area on the 39th floor has no shelter so as it's either heavy rain or incredibly sunny there is no cover to prevent you getting wet or in the shade from the sun. However good hotel and would stay again
Comment from Hotel Management
Aug 31, 2017 by Paul Jefferson Reyan C. Ching, Hotel Management
Dear Guest, Thank you for choosing The Malayan Plaza as your Residence of Choice. We truly appreciate your comment. Rest assured that the mentioned concerns will be handled accordingly. Your review will serve as our guide to improve our service, we would like to be of great service with you if you will plan to consider us on your next visit. Kind regards, Paul Jefferson Reyan C. Ching
1 out of 5
by A verified traveler

2 star hotel at most

Posted Aug 29, 2017
Pros: The exit door
Cons: Everything, the hotel needs a complete refurbishment, I cannot believe this hotel has been classed with 4 stars.
Location: Location is good if you require the Podium and Megamall shopping centres
Hotel check in was a disgrace, rooms not available til 16:00, no refreshments were offered, people were just waiting in the lobby with nowhere to sit and no amenities. Shower and toilet room was mold infested, towels were grey ( supposed to be white ) and totaly inadequate. Rooms have no view except for the concrete wall of the next building which made the rooms dark and uninviting, if you are lucky enough to get a room above the 23rd floor things may be better.
Comment from Hotel Management
Aug 31, 2017 by Paul Jefferson Reyan C. Ching, Hotel Management
Dear Guest, We apologize for the inconvenience you have experienced in our hotel during your recent stay. Your observations are important to us, and your comments are duly noted especially your feedback on check in and in our room. I truly appreciate you bringing this to our attention, as this keeps us working harder to improve and continue to strive to be better at what we do to serve guests like you. I personally would like to regain your confidence and hope that there will be other opportunities to be of service to you again. Thank you very much. Sincerely, Paul Jefferson Reyan c. Ching Front Office Supervisor
4 out of 5
Recommended
for Everyone
by A verified traveler from texas

convenience

Posted Aug 24, 2017
convenient to nearby shopping. room is clean . nice breakfast
Comment from Hotel Management
Sep 1, 2017 by Paul Jefferson Reyan C. Ching, Hotel Management
Dear Guest, Thank for choosing The Malayan Plaza as your Residence of Choice. We are pleased that we have satisfied your needs. Thank you for the compliments about our room and breakfast. We will be happy to welcome you again on your next visit. Kind regards, Paul Jefferson Reyan Ching Front OfficeSupervisor
3 out of 5
by A verified traveler

8 years later everything went down!

Posted Aug 8, 2017 on Hotels
This was my second stay in the property. I was very happy and satisfied the first time. The tear and wear in the hotel was visible and obviously they were not able to do a good job in upkeeping the property. The rooms were deteriorating, chips here and there, AC not working properly and the WIFI is very very slow. The breakfast was also a downgrade from how it was before. And the 399 price tag is not worth it since the place was cramp, food is mediocre and the presentation was bad. The only good thing about the whole stay are the people. The Filipinos are genuinely kind and always happy to accommodate.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 8, 2017 on Hotels
3 out of 5
by Richard

Will comeback only......

Posted Aug 7, 2017 on Hotels
Good location but need updating of rooms. Service was average. Nothing special.