"1st Emanuela was very good and helpful. But some issues should be addressed.
The wifi did not reach the bedroom; you should get a better modem/router. It's not good that you can't read in bed!
There should be some booklet of information. Instead there was a worthless, for me, one sheet dictating rules IN FRENCH. I am fluent in English and Italian, but not French.
Emanuela gave verbal instructions at check-in, but you must realize that check-in is probably a time after travel which can be hectic....