Ratings based on 647 Verified Reviews

3.3 out of 5
61% of guests recommend
3.4 Room cleanliness
3.7 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler

Posted Jul 17, 2017
Front desk lady was very nice. The rest of the hotel though needs extreme updating.
Comment from Hotel Management
Jul 21, 2017 by Rhonda, Hotel Management
Thank you for your comments. Our staff is truly a joy to work with and our greatest asset along with the view. We are working on some updates that should be noticeable in the near future.
3 out of 5
by A verified traveler from kansas city mo

Posted Jul 6, 2017
Loved location had a lake front room. Could use some tlc.
Comment from Hotel Management
Jul 7, 2017 by rhonda, Hotel Management
Thank you for your comments.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 27, 2017
I would stay again because the prices are reasonable and service was very friendly.
Comment from Hotel Management
Jun 27, 2017 by Rhonda, Hotel Management
So glad you enjoyed your stay!
2 out of 5
by A verified traveler

Posted Jun 26, 2017
Outdated room, dirty furniture, non smoking room reaked of smoke! Balcony looked very unsafe, rotted wood railings and metal wire front!
Comment from Hotel Management
Jun 29, 2017 by Rhonda, Hotel Management
We are in the process of replacing railings on the guest room balconies. If I had your room number, I can inspect your room or see if the balcony is already scheduled for repairs.
1 out of 5
by A verified traveler

I'd give this hotel a negative if I could.

Posted May 30, 2017
Dirtiest hotel room I've ever had. Roim had clearly not been vacuumed. Bugs and dirt all over the carpet. A leftover water bottle from the previous guest. Towel rack broken.
4 out of 5
Recommended
for Everyone
by A verified traveler from St. Louis. MO

Nice hotel with a fantastic balcony view of lake.

Posted May 20, 2017
Great balcony view of the lake. This photo is at 6am from balcony. Nice hotel for the price. Clean. Bathroom not in the best shape, but clean. Would stay again.
4 out of 5
Recommended
for Everyone
by A verified traveler

Redemption

Posted May 8, 2017
Problem intense on arrival...solved by highly competent desk staff. Reservation prepaid, confirmed 2 weeks before lost. Had # etc on my phone & they got us gorgeous room. 0ther factors: car transmission emergency, bus blocking entry, fatigue, disabled adult son, appeared scary crowded...all overcome by staff attitude
Comment from Hotel Management
May 17, 2017 by Shelly, GM, Hotel Management
Thank you so much for your comments, and I am glad my staff took good care of you and was friendly. I personally helped with reservation issue, and was so glad we could get it fixed fast and get you into a room. Just so that you know the issue between us and expedia is solved, so hopefully no more with same issue. Please come back and see us again if you are in our area.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Pros: Turned out to be near the personal business I came for.
Cons: Update the rooms with USB outlets for charging electronic devices.
Location: On the WATER, what else could you ask for.
Stayed two nights near a holiday, room was quiet and away from all the activities. Greeting by staff member before entering building, excellent person. warm smile and even held door open (nice touch). Parking was close to entrance and well lit at night. Room was a bit dated but clean and neat. No phone in room to call for guest services listed in their book on the desk., needs to be updated.
Comment from Hotel Management
May 17, 2017 by GM, Hotel Management
Thank you for your comments, and I will mention upgrading rooms with USB's. I'm sorry about your phone, and will look into phones in all rooms. Please come see us again when your in town.
2 out of 5
by A verified traveler

Posted Apr 27, 2017
Location: Good location
Hotel is very old and in poor condition. Not much can be done to improve building.
Comment from Hotel Management
Jul 10, 2017 by GM, Hotel Management
I am sorry you were not happy with your stay, we have made some major changes and renovated all the lobby and have heard very positive feedback from our return guests, so we are working hard to make updated changes.
3 out of 5
Recommended
for Everyone
by A verified traveler

Lake access good location

Posted Apr 20, 2017
Under renovation before high season started. Room was quiet and large. Friendly front desk staff!
Comment from Hotel Management
Apr 21, 2017 by GM, Hotel Management
Thank you for your review, we are glad you had a good stay with us. Hope to see you again soon.