Fantastic staff - rooms a bit dated.
Posted Feb 17, 2017
This hotel is a bit out of the way from the Osaka JR station, but they have a shuttle bus that is convenient to use. You just need to find out where to pick up the bus from Osaka station...which can be a bit tricky. If your luggage is light, it's an easy walk - about 15 minutes.
Staff at Crowne Plaza were exceptional. There was an error with my check-in and I was given a room with two singles when I wanted a double. They apologized profusely and made the change without any hesitation. New room was spacious to be sure, but outdated. A note on my desk said they were renovating. Who knows... Walls surrounding the sink were splattered with toothpaste marks. Shower/Toilet was small. Typical for Japan.
Hotel gym was okay. Two good treadmills, two elliptical machines. Some barbells. the Universal was out of order. A small area for stretching. For Japan hotel standards, good enough. If you want more, you need to book a larger more expensive hotel.
Breakfast was included for my booking and, since I don't usually eat at hotel buffets (too $$$), this was a treat. Good selection of food: eggs, meat stuff, many yogurt varieties, cereal, fruit (so much fresh fruit), breads, muffins, Japanese food, juices, coffee...it was great.
Again, staff were amazing! Super polite and very helpful.