Ratings based on 607 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Very nice hotel

Posted Mar 14, 2017
Very professional staff and good experience over all
Comment from Hotel Management
Mar 24, 2017 by Hilton Osaka, Hotel Management
Thank you for your detailed review and comments and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton Osaka.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 14, 2017
Strategically located great hotel. Very very great room also very near to shopping and station.
Comment from Hotel Management
Mar 24, 2017 by Hilton Osaka, Hotel Management
Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. We are delighted that you enjoyed our convenient location in the vibrant and exciting heart of Osaka's commercial, shopping and entertainment district, right across the street from the city's main station and newly-built Grand Front Osaka shopping mall, the Hilton Osaka hotel is ideally situated for both business and leisure travelers. I am happy to learn that you enjoyed your recent stay. The hotel is three miles away from both Universal Studios Japan and the historical Osaka Castle. Thank you anew, and we look forward to welcoming you back when your travels bring you to Osaka next.
5 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

close to transit like railway Station and subway

Posted Jan 19, 2017
Pros: Modern and clean with free wifi, washroom have both bath tub and separate shower, toilet bowl have bum washer.
Location: Once you goes down to the underground city, it hook up with rail and subway and hundreds of shops include big department stores individual shops.
I make used of the transit and the underground city
Comment from Hotel Management
Mar 24, 2017 by Hilton Osaka, Hotel Management
Thank you very much for your kind review of our hotel. We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 26, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from SG

Nice hotel close to train & Airport limo bus.

Posted Dec 24, 2016
Concierge is very helpful. Recommended places to visit and restaurant. ESP a young guy who speaks fluent English.
Comment from Hotel Management
Jan 10, 2017 by Hilton Osaka, Hotel Management
Thank you very much for your kind review of our hotel. I would like to express my sincere appreciation to your very valuable comment. I am pleased to hear that you were satisfied with your overall stay with us and I will certainly share your warm comments with our team members. Thank you once again, and wish you a great day ahead.
4 out of 5
Recommended
for Everyone
by A verified traveler from Hk

Superb location

Posted Dec 23, 2016
Hotel's location is perfect, but I think the price is a bit on the high side.
Comment from Hotel Management
Jan 10, 2017 by Hilton Osaka, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Osaka.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 21, 2016 on Hotels
1 out of 5
by A verified traveler

Very unhappy loyal customer

Posted Dec 20, 2016 on Hotels
I needed to stay one more night as my business trip was extended. The Hilton was booked and I was on a waiting list. They did nothing to help me find another hotel in the surrounding area. They did not suggest one. They did not help call one. They did nothing. I actually asked on my last day if I could have late check out and they said no. Now keep in mind I travel 3 times a year to Osaka Japan for business and stay at this Hilton property. So why am I loyal? Not sure and definitely not after this trip. It wasn't until after I voiced my level of disappointment which was the day i was leaving that the manager of course came up to me and apologized. Handed me a cake and a pc of chocolate. Thanks but when you are traveling so far from New York, 3 times a year and stay at the same hotel year after year. It would have been nice to have had a little bit of help. Guess I won't be seeing them for some time.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 19, 2016
Location was very convenient. Place was clean and comfortable
Comment from Hotel Management
Jan 10, 2017 by Hilton Osaka, Hotel Management
Thank you very much for your kind review of our hotel. I am happy to learn that you enjoyed your recent stay and enjoyed the room as well as the many facilities accessible in close proximity from our hotel. We look forward to another opportunity to welcome you back, and wish you a good day ahead.
4 out of 5
Recommended
for Everyone
by A verified traveler

Great service, comfortable room, good location

Posted Dec 18, 2016
Pros: Great service, comfortable room, good location
Cons: It'll be even better if hotel supplied fluffy bathrobes. The thin, prickly "pajamas" were not up to standard. Room service prices were ridiculous.
Great service, comfortable room, good location. Loved the bed. Bath, however, did not have a curtain or door that extended all the way so showering was a chilly experience.
Comment from Hotel Management
Jan 10, 2017 by Hilton Osaka, Hotel Management
Thank you for your loyal patronage to the Hilton Osaka. Also, I would like to thank you for having availed your time to provide your constructive feedback, particularly in reference to the location. See the city from your room at Hilton Osaka. Across from the city’s main station and Grand Front Osaka Mall, we are ideally situated for all your travel needs. This hotel provides easy access to the airport, rail system and tourist spots. We appreciate your comments regarding our room facilities, and have taken your points into consideration for possible improvements in the future. We truly hope to have the opportunity to welcome you back on another visit to Osaka, and wish you a great day ahead.