Ratings based on 653 Verified Reviews

4.3 out of 5
92% of guests recommend
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 7, 2017
The hotel is convenient and is just meters away from Osaka station that links to all other lines
Comment from Hotel Management
Jun 16, 2017 by Hilton Osaka, Hotel Management
Thank you for your compliments on our location. See the city from your room at Hilton Osaka. Across from the city’s main station and Grand Front Osaka Mall, we are ideally situated for all your travel needs. This hotel provides easy access to the airport, rail system and tourist spots. We hope you will choose to stay with us again in the future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Overall, good hotel

Posted May 30, 2017
The hotel was very conveniently located with good facilities. However no ironing equipment in the room.
Comment from Hotel Management
Jun 12, 2017 by Hilton Osaka, Hotel Management
Thank you for choosing Hilton Osaka. I am delighted to read that you enjoyed our location. See the city from your room at Hilton Osaka. Across from the city’s main station and Grand Front Osaka Mall, we are ideally situated for all your travel needs. This hotel provides easy access to the airport, rail system and tourist spots. The team and I are looking forward to learn that you will be returning to Osaka.
4 out of 5
Recommended
for Everyone
by A verified traveler

excellent hotel

Posted May 10, 2017
The staff are friendly and helpful. They helped pick our luggages from the room and put it to the airport shuttle bus. Their email replies are quick and efficient.
Comment from Hotel Management
May 26, 2017 by HIlton Osaka, Hotel Management
Thank you for providing us and other readers with such a detailed review of Hilton Osaka. We are delighted to hear that our team were able to assist both you during your stay at Hilton Osaka, and we certainly hope you will choose to stay with us again in the near future.
3 out of 5
Recommended
for Everyone
by A verified traveler from Hong Kong

Convenient

Posted May 8, 2017
The hotel is a bit old but it is convenient. The bathing is not user friendly and water comes out to the floor. The front desk staff is quite friendly.
Comment from Hotel Management
May 12, 2017 by Hilton Osaka, Hotel Management
Thank you very much for taking the time to provide us with your valuable feedback. Particularly in reference to room quality, breakfast experience and the location. We appreciate your comments regarding our room facilities, and have taken your points into consideration for possible improvements in the future. We truly hope to have the opportunity to welcome you back on another visit to Tokyo, and wish you a great day ahead.
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice but not spectacular

Posted Apr 24, 2017
The Hilton Osaka is a "nice" hotel but nothing spectacular. The rooms and lounge are small rather than cosy. Wifi coverage is sporadic and while Japan is famous for its service, the hotel service is Singapore is considerably better.
Comment from Hotel Management
May 18, 2017 by Hilton Osaka, Hotel Management
Thank you very much for choosing to stay with us in Hilton Osaka. Kindly note that we have shared your comments with the department heads concerned for further improvement. Again thank you for staying with us at the Hilton Osaka, guest feedback is truly valuable and we will look forward to welcome you back to the Hilton Osaka for your next trip to Japan.
4 out of 5
Recommended
for Everyone
by A verified traveler

Amazing hotel

Posted Apr 21, 2017
The hotel is amazing, staff were excellent, is clean except for the noise outside. I would given it a 5 out of 5 but it's was noisy outside, I was at the 25th floor and I could hear the ambulance outside.
Comment from Hotel Management
Apr 27, 2017 by HIlton Osaka, Hotel Management
Thank you for your valuable feedback. Also, I would like to thank you for having availed your time to provide your constructive feedback. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with our staffs. This will no doubt motivate them to provide an even more superior service. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great hotel

Posted Apr 12, 2017
Pros: Location was great for getting trains/exploring some great bars and restaurants
Cons: The Windows on the World restaurant on the top level is incredibly pricey and the food was very average. Also the decor looks so out of place, really
Lovely hotel located very close to Osaka station. The rooms were spacious and immaculately clean as you expect in Japan. Great bars/restaurants nearby
Comment from Hotel Management
Apr 24, 2017 by Hilton Osaka, Hotel Management
Thank you very much for your kind review of our hotel. I am happy to learn that you enjoyed your recent stay and the many facilities accessible in close proximity from our hotel. Japan in generally is a fantastic country for hospitality, and we are glad that you were able to experience this first hand. We hope you will choose to stay with us again in the future. Thank you once again, and we hope that you will consider us again on your next visit to Osaka.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 8, 2017
A great location, helpful staff, and clean rooms
Comment from Hotel Management
Apr 24, 2017 by HIlton Osaka, Hotel Management
Thank you very much for choosing to stay with us in Hilton Osaka. I am delighted to hear that you were satisfied with our service and that you also enjoyed our location. Certainly hope you will choose to stay with us again on your next visit to the city.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel near Osaka station

Posted Apr 7, 2017
I enjoyed the stay on executive club, staff are very helpful
Comment from Hotel Management
Apr 24, 2017 by Hilton Osaka, Hotel Management
We are grateful that you have taken the time to post a review of your recent stay. We constantly strive to serve our guests in ways that cater to their needs, and we are very happy that our team members were able to make your stay comfortable. And we hope that you will consider us again for your future visits to Osaka. Once again, thank you very much for your warm comments, and we wish you a great day ahead.
5 out of 5
Recommended
for Everyone
by A verified traveler from vancouver canada

Very nice hotel

Posted Mar 14, 2017
Very professional staff and good experience over all
Comment from Hotel Management
Mar 24, 2017 by Hilton Osaka, Hotel Management
Thank you for your detailed review and comments and I am glad to read that our team were able to show you their usual generous Japanese hospitality. Thank you for choosing to stay at Hilton Osaka.