Ratings based on 1,515 Verified Reviews

4.0 out of 5
87% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Couples
by A verified traveler from London

Good city centre hotel

Posted May 25, 2017
Pros: Very convenient for Osaka station. The hotel is clean and comfortable and the staff helpful.
Cons: Our double room was only just big enough as a double; in other business hotels it would have been classified as a single room.
Location: Conveniently close to Osaka station. Plenty of shops/restaurants nearby or easy access to subway to visit the rest of Osaka.
Hotel Monterey is very close (5 minutes walk) to Osaka station in Umeda (not Shin-Osaka) with all of the shops and restaurants around the station. We were able to base ourselves there and do days out to the tourist hotspots near Osaka. The hotel is very clean, the staff are polite and the breakfast is good. Although the hotel is based in a business office area, tourists are as welcome as business people. The hotel hosts many weddings and business meetings, so the lifts are on occasion overwhelmed.
5 out of 5
Recommended
for Everyone
by A verified traveler from perth

Great hotel

Posted May 24, 2017
Excellent hotel within walking distance from Osaka station. It is a pleasant walk through a line of cafes and restaurants so you won't be stuck finding food. The hotel itself is also very clean and staff are pleasant. No faults at all!
4 out of 5
Recommended
for Families
by A verified traveler

Good location, close to Osaka Station (Umeda)

Posted May 10, 2017
The location is great, close to JR and subway station. The Umesan koji, connecting the hotel with the Osaka station, resides many local restaurant and izakaya. The hotel facilities are kind of old, compared with the other monterey hotel in Osaka. Room is small, which is Japanese standard.
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 8, 2017
neat and tidy room. 5 mins walk to JR and about 8-10 mins walk to hankyu/subway lines. staff are helpful. recommended to everyone.
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Phils

5mins away to Osaka Station using the shortcut

Posted May 6, 2017
The staff that assited us was very helpful, everytime I call for my concern, they come to our hotel room immediately. Our only problem during our stay was the Wi-Fi connection in our room. Poor Wi-Fi connection from our first night until our last night. But they offer us another room on our last night with good Wi-Fi. I'll surely be back in Hotel Monterey Osaka. Very good service
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 5, 2017
Nice hotel close to Osaka station, very convenient
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Malaysia

Good location, convenient, standard usual hotel

Posted Apr 30, 2017
Although it's hard to find at first when we arrive, it turns out the location is very convenient, 5 mins walk if you use the proper exit from the JR Osaka station. Very close to sundry shops, eatery and malls. The room is reasonably clean but looks old, not sure it's on purpose trying to imitate an old colonial feel. Never use their facilities since majority of time we are not in room, only there to sleep, so no comment on the facilities. Your go to standard hotel if you only want a convenient place to sleep.
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Cayman Islands

Location

Posted Apr 27, 2017
Location was great for access to train stations and walking to all the sight seeing spots in Osaka. Bathroom was small but nice with great deep soaking tub.
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2017
Overall a nice hotel, except that we are not lucky enough to change from a smoking room to a non-smoking room. Good to stay.
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager
3 out of 5
by A verified traveler from CA

Short walk from JR station

Posted Apr 9, 2017
Pros: Easy walk from the JR station.
Cons: Pillows and bedding had hair on it when we arrived and bathroom/room smelled of stale urine. Perhaps improve upon cleanliness and odor!
I booked 2 rooms here for my party of 5. Hotel roomed us next to each other which was nice. I originally stayed at this hotel back in 2008. The hotel definitely shows it's age. The hotel elevators remind me of the "Haunted Mansion" at Disneyland. Staff spoke little English, therefore was unable to answer a lot of our questions. We wanted to have them help us make reservations for a couple of tours. They flat out said no, they could not help us. It could have been the language barrier but I was a little disappointed that they wouldn't help us. Upon entering our rooms, although both rooms were set to 23 degrees, one room remained really warm, and the other really cold. However, the thing that stood out the most was that both rooms (especially the bathrooms) smelled of stale urine. Gross.... I suppose we could have complained but I figured any room we were given would smell the same. The hotel just needs some updating. Our rooms were even full of dust bunnies. =(
Comment from Hotel Management
May 17, 2017 by 宿泊マネージャー, Hotel Management
Dear Guest, Thank you very much for your staying at HOTEL MONTEREY OSAKA. We would also like to say thank you for taking your valuable time to send us your sentiments. We will further endeavor to fulfill the expectations that you have had for our hotel. We are looking forward to seeing you again. Sincerely Manager