Aerial view

Reviews of Hotel New Otani Osaka

5 out of 5
Hotel New Otani Osaka
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1184 out of 1571 reviews" "
Rating 8 - Good. 292 out of 1571 reviews" "
Rating 6 - Okay. 62 out of 1571 reviews" "
Rating 4 - Poor. 16 out of 1571 reviews" "
Rating 2 - Terrible. 17 out of 1571 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the service.
Stayed 2 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 18, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to hear that you found our service to be niceWe will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to Osaka Castle and the views were fantastic!
Stayed 4 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 18, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed our location.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We will continue to value the heartfelt hospitality that is typical of New Otani, and we look forward to welcoming you again in the future.

4/10 Poor

Andrea

Traveled with partner
Disliked: Cleanliness, amenities
This property is the one we booked with the thought “let’s splurge a little” It seemed to have everything going for it, high end, great location, beautiful views, plenty of restaurants on the premises, a spa, pool and baths… The staff were very friendly and polite, they would insist in making up the room every day, which we found unnecessary. The area is dedicated to businesses so it was completely dead in the evening, all businesses closed, no convenience stores around open late. The hotel charges extra for using the pool, gym, spa facilities (per use) and oddly enough you are provided with only ONE key. The only bending machine was located by the parkade, a 5min walk away from elevators. Our first night there was during the weekend and at nighttime we could hear every room around us with children running and jumping around, slamming doors and stomping back and forth. The bathroom was what you would expect from a western style facilities with a dated look to it. Everything was clean, plenty of toiletries provided, a newspaper everyday(which we never touched). The restaurants were reservation only and only opened odd hours. The 2 bars on the premises closed at 11pm. I believe we paid for location and size of the room but it was not worth it to us given that this was the splurge BECAUSE of the advertised facilities that ended up requiring extra charges. We ended up going to off-premises restaurants and onsens at a significantly reduced cost to enjoy our Osaka visit.
Stayed 4 nights in Apr 2024

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply incredible view of the castle. Stunning hotel close to some great eating spots and next to the Osaka loop line.
Response from Hotel New Otani Osaka on Apr 16, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you were satisfied with our hotel's services especially the location.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large hotel but great location. Very clean and facilities very good. Amazing view from the hotel.
Stayed 4 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 16, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are grateful to read that you enjoyed our facility and services of our hotel.We will do our best to provide you with a wonderful stay the next time you stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
One of the best hotel stays that I have ever experienced. Very clean. The staff on every level was professional and so courteous. Best location in my opinion . Highly recommended. 10/10
Stayed 2 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 16, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are very honored that you had a safe and comfortable stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

sok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New Otoni Hotel has one of the world’s exceptional services. Everything was prepared a head of time, when asked for something, it was done right away. I would have to give this place. 5/5
Stayed 3 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 14, 2024
Thank you for your excellent review of Hotel New Otani Osaka! We are very honored that you had a safe and comfortable stay with us.We will do our best to provide you with a wonderful stay the next time you stay with us.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Ka Hei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except the room is slightly old, everything was excellent
Stayed 1 night in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very honored that you had a safe and comfortable stay with us.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Anne Marie Fernandez, Enfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit far from shopping areas.
Stayed 5 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for selecting Hotel New Otani Osaka.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 2 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.

10/10 Excellent

Jad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

8/10 Good

Don

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice and clean.
Stayed 4 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.Thank you for your appreciation of the cleanliness.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, convenient location to train station & waking distance ro Osaka castle
Stayed 8 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you for the great review of our hotel! We are very happy to hear that you enjoyed your stay with us.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Maikel, Vessy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I did not like was that you had to pay extra to use the pool
Stayed 3 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 9, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are sorry to hear that you were dissatisfied with the use of the indoor pool.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

4/10 Poor

Winnie

Traveled with family
Disliked: Staff & service
Very old style. Many staff welcomed me when I arrived but none of the staff helped me when I left with bulky luggage even more than one staff walked pass me. I requested bedsheets changing late afternoon. 3 different staff replied me they have no room cleaning service after 3pm. So ridiculous. So many idle staff answering me but none of them willing to work or offer help.
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
I would like to thank you for having taken the time to share the feedback about your recent stay.It is regret to learn that the service you received during the stay did not come up to your satisfaction.We will make your opinion the future reference, and do our best to make customers stay more enjoyable. We sincerely hope to have the opportunity to welcome you back for our service that meets your expectations.

10/10 Excellent

Yi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has good view of the Osaka Castle. The breakfast is great.
Stayed 2 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 8, 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.We will do our best to provide you with a wonderful stay the next time you stay with us.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel located extremely close to Osaka Castle and the castle grounds which are extremely enjoyable even if you don't want to wait in the long line to enter the castle itself.
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 8, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.We will do our best to provide you with a wonderful stay the next time you stay with us.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

6/10 Okay

Amanda

Liked: Cleanliness, amenities
The location of Hotel New Otani Osaka is perfect! Close to the subway and right next to Osaka Castle. I loved being able to walk around the park early the morning during cherry blossom season without the huge crowds. The specialty restaurant, Mikan was also a huge treat! The food, staff and experience were well worth the trip! However, I did have difficulty with several things. Firstly, when I arrived a bit after 1400, I was told immediately by a staff member that check-in was not until 1500 and I had no possibility of checking in early. There was no flexibility to even check for availability, even with the check-in staff right there (and not helping any other guests). Secondly, I went to the gym/pool when they opened the next day (with strange hours of only 7-10:00), used the pool for 30 minutes and then was told I would be charged 1600 yen for use of the facilities. There was no information on Expedia, during check-in or even at the gym/pool that informed me that I would be charged before I used the facility. I have stayed at hundreds of hotels and never been charged to use the gym/pool. If this is a common policy in Japan, I was not aware of it, and guests should be made aware, as this is not common in other parts of the world. The staff did waive this fee, but said they would charge for any more days I wanted to use the gym/pool. I had read reviews that the hotel was showing its age, which is true. I had to put the desk light by my bed so I had a lamp to sleep at night.
Stayed 3 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 15, 2024
We would like to thank you for having taken the time to share the feedback about your recent stay.It is regret to learn that the service you received during the stay did not come up to your satisfaction.We had clearly stated the details regarding the gym fee in the optional additional fees section of the Important Information on the Expedia site.We will make your opinion the future reference, and do our best to make customers stay more enjoyable.

10/10 Excellent

ve

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. Will recommend to family, friends and business associates
Stayed 1 night in Apr 2024
Response from Hotel New Otani Osaka on Apr 8, 2024
Thank you for the great review of our hotel! We are very happy to hear that you were satisfied with our services.We will continue to make every effort to maintain our rooms and improve our services so that everyone can use them comfortably and with peace of mind.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

8/10 Good

Sammie, Diamond bar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only did we not get “vip” experience / benefit, we also didn’t get the type room we originally booked, which is the castle view room. Area around the hotel is convenient but could get loud.
Stayed 2 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 8, 2024
Thank you very much for taking the time to share your review with us. We truly regret to learn of your unpleasant experience and dissatisfaction regarding the level of our customer service, whereby we failed to meet your expectation. We are very sorry that we were unable to take advantage of complimentary room upgrade and the special offers for Premium VIP members because we were fully booked every day during the cherry blossom season when you stayed with us.We will take your comments seriously and strive to improve our services even further.We apologize for your feeling of uneasiness for this experience and hope we will get a chance to welcome you in the near future.

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Lobby as you enter was very pretty. Our room had a great view of the harbor and Sakura blossom. Walking distance to many sakura tree. Room wall was kind of thin so you can hear pretty much every conversation but nice thing was that people was keeping quite most of the time so not too bad. Would definitely recommend this hotel.
Stayed 5 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed our facility and services of our hotel.We hope you had a relaxing stay in your room.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Koki

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful. So many of the staff went above and beyond to make our stay memorable!
Stayed 1 night in Apr 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you were satisfied with our services.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

AZUCENA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent stay
Stayed 1 night in Apr 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are very happy to hear that you enjoyed your stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

WEI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, facility and great room service.
Stayed 4 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you were satisfied with our hotel's services especially the location.Hotel New Otani Osaka is located in a lush green area in front of Osaka Castle and Osaka Castle Park, yet within easy reach of the city center.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just wow! The view was amazing, the room spectacular, the staff beyond friendly and all the amenities and facilities you could possibly think of! I would give this 6/5 star if I could!
Stayed 3 nights in Apr 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you for the great review of our hotel! We are very honored that you had a safe and comfortable stay with us.We will use your comments to motivate all our staff to make efforts to ensure that you are more satisfied the next time you stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

JASMINE

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good service.
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you very much for having us stay at our hotel. We are very happy to hear that you were satisfied with our services.We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

10/10 Excellent

DAYRO, Los Angeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first stay at the New Otani hotel, the facilities are great, beautiful interiors, a nice cafe lounge in the lobby. It is also very convenient, 5-minute walk to Osaka Jokoen station and across the street from Osaka Castle Park.
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 7, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are grateful to read that you enjoyed our facility and services of our hotel.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

8/10 Good

Sammie, Diamond bar

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
“VIP experience” without the actual experience. No room upgrade, no early check-in, no late check-out being offered. Burnt out light bulb in the room. A/C didn’t seem to work really well, so on our second night we had to sleep with the window and suffered the wrath of some loud drunken people near Castle Park. The room itself/bathtub, etc… seem a bit outdated. Restaurants close really early, especially the bars - last calls are at 10:30p. Guest services are impeccable, however, true to Japanese culture.
Stayed 2 nights in Apr 2024

10/10 Excellent

Shenuki De

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the best hotels I’ve ever stayed at and I can’t recommend it enough. Amazing staff, amazing breakfast and amazing rooms. Super close to the Osaka castle and trains. Next time I visit, I plan on staying here again. Every thing about this hotel was perfect!
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are very happy to hear that you enjoyed your stay with us.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

DESMOND

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel property. Immaculate. And the customer service is top tier. We will definitely be back!
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for the great review of our hotel! We are very happy to hear that you were satisfied with our services.We will do our best to provide you with a wonderful stay the next time you stay with us.We value your kind words and hope to offer you many more enjoyable experiences in the future.

10/10 Excellent

Eden

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a view of Osaka-Jo. The castle was lit up at night and it was a great introduction to Osaka. The room was very large for a Japanese hotel. The staff was very attentive. The bed was comfortable and the bathroom was clean. The hotel room was quiet which is very important to us. Very nice tea and tea cups in the room. The coffee was fine. Very close to the castle and many subway stations.
Stayed 1 night in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We are delighted to hear that you found the location to be nice, and our rooms to be spacious and comfortable.We are very happy to hear that you enjoyed the illumination of Osaka Castle.Did you also take a picture to commemorate the event?Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Christine, sunnybank

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and great service I definitely come back again
Stayed 4 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for the great review of our hotel! We are delighted to receive your compliments about our staff's service.We will do our best to provide you with a wonderful stay the next time you stay with us.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Don

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel with beautiful view of Osaka Castle. We we enjoy the neighborhood around Osakajokoen very much. There are many people coming to the park for concerts and events on the weekend. We also appreciate the help given to us by the concierge who helped us call our next hotel to arrange for shuttle to our next hotel.
Stayed 4 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 31, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are delighted to receive your compliments about our staff's service.We hope you enjoyed your stay in Osaka and that was a memorable trip for you.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Robert, East Kingston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a first class hotel located next to the Osaka Castle Park. It is convienent to the the JR Osakajokoen station and the Osaka Metro. There are 10 restaurants in the hotel! Numerous restaurants and cafes are nearby, as well as the ubiquitous convenience stores. Staff was wonderful! From housekeeping to the concierge professional and friendly. Go for the breakfast package, as they serve both a western and a Japanese breakfast buffet! We use their laundry service, and our clothes came back the same day, folded and individually wrapped by type. All and all, a great hotel!
Stayed 12 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We appreciate your high evaluation of our property and service.We would like to thank you again for taking advantage of our morning buffet. It is most encouraging for our staff to receive this kind of feedback from our guests.We hope you will continue to patronize our hotel as we all strive to make your stay with us a memorable one.The scenery of Osaka Castle Park also offers a variety of atmospheres in each of the four seasons, and we all look forward to welcoming you again.

10/10 Excellent

Wing Kau, Laguna City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel close to JR station, metro and Keihan train. Very convenient to anywhere. Room with Castle view overlooking Osaka Castle, well worth of the price.
Stayed 5 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We are pleased that you enjoyed the convenient hotel surroundings and accessibility.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.

8/10 Good

John, New Westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great proximity to Osaka castle. Very polite staff. Rooms a little dated with pretty soft mattresses. Surprised that it was a 5 star hotel but not a bad stay.
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 31, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are delighted to receive your compliments about our staff's service.Although we do not have the latest facilities, we will continue to carefully maintain them and provide clean and comfortable guest rooms for many years to come.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

tuan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice, located in a good area. This area doesn't have many shops or restaurants nearby but the train station is only 5 minutes walk. The room was large and comfortable with great view of the Osaka castle. The spa was a awsome addition to our stay.
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are delighted to hear that you found the location to be nice, and our rooms to be spacious and comfortable.We will do our utmost to live up to your kind words and will continue to strive to serve you in the future.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

JAMES, Greenwich

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great service. Excellent staff.
Stayed 6 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 3, 2024
Thank you for the great review of our hotel! We are delighted to hear that you enjoyed our location and service. We will do our best to provide you with a wonderful stay the next time you stay with us.We truly hope that we can welcome you back to Hotel New Otani Osaka in the not distant future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was right next to Osaka castle and had an excellent view of it. The neighborhood was luxurious and walkable
Stayed 4 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you very much for having us stay at our hotel. We are grateful to read that you enjoyed the location and services of our hotel.We are encouraged by your evaluation and will continue to strive to improve our services to further satisfy you.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with excellent service. Near several very helpful train stops, however the surrounding area is a business park (little surround for walkable food etc), so be prepared to train to most attractions.
Stayed 5 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you for your excellent review of Hotel New Otani Osaka!We are very happy to hear that you were satisfied with our services.We will make your opinion the future reference, and do our best to make customers stay more enjoyable. Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Sangjin

Traveled with family
Amazing!
Stayed 2 nights in Mar 2024

8/10 Good

Jeri, Encinitas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful hotel, close to Osaka Castle. Lots of shops and restaurants on the hotel property. We especially loved the Isshin ala carte restaurant in the basement. The sashima was wonderful. The only negative comment is that the room had no air conditioning or good fan, so the room got a little warm.
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are grateful to read that you enjoyed the Sake & Japanese ‘a la carte' Fare ”Isshin”.We apologize for any inconvenience caused by the air conditioning, and we hope that your stay with us was a pleasant experience.We sincerely hope to have the opportunity to welcome you back for our service that meets your expectations.

10/10 Excellent

Wai Ian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We absolutely will stay there again :)
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 24, 2024
Thank you very much for selecting Hotel New Otani Osaka.We are very happy to hear that you were satisfied with our services.We will do our best to provide you with a wonderful stay the next time you stay with us.We will continue to strive to create a beloved hotel that is uniquely New Otani, and we look forward to your continued patronage.

10/10 Excellent

Ghislain

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with a view on Osaka Castle and walkable to castle and 5 mn from nearest metro station. Nice staff. I wish the swimming pool and fitness room were included in the price.
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 30, 2024
Thank you very much for selecting Hotel New Otani Osaka.Thank you for your high evaluation of our staff .We will make your opinion the future reference, and do our best to make customers stay more enjoyable. We will continue to strive to provide you with heartfelt hospitality and a space where you can relax with peace of mind.

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 23, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.Thank you very much for taking time out of your precious time to give us your feedback. We hope you had a relaxing stay in your room.Thank you once again for your feedback and we sincerely hope to have the opportunity of serving you again in the near future.

10/10 Excellent

Christopher, Washington

Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you for the great review of our hotel! We are very happy to hear that you enjoyed your stay with us.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.

8/10 Good

Kathrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a bit outdated but everything well maintained. I booked a room with castle view and that view was really nice. Unfortunately, hotel doesn’t have an Onsen and the fitness studio with indoor & outdoor pool isn’t free of charge for hotel guest (quite disappointing considering how much a night costs)
Stayed 3 nights in Mar 2024
Response from Hotel New Otani Osaka on Mar 21, 2024
Thank you for your wonderful review of Hotel New Otani Osaka and for staying in our room with Osaka Castle view!We are very happy to hear that you enjoyed your stay with us.Your constructive feedback would tremendously contribute to better our service further.We thank you again for your honesty and the time you took to inform us of your experience.

10/10 Excellent

Taylor

Stayed 5 nights in Mar 2024
Response from Hotel New Otani Osaka on Apr 13, 2024
Thank you very much for choosing to stay at Hotel New Otani Osaka.We are very happy to hear that you enjoyed your stay with us.We will continue to value the heartfelt hospitality that is typical of New Otani Osaka, and we look forward to welcoming you again in the future.