Worst hotel ever
Posted Oct 16, 2016 on Hotels
really upset. I originally booked 1 double room and 1 twin room, There was no options for me to add a bed in a twin room so I marked it in the remark I needed to have another bed in the room. When we arrived at the hotel, there were five of us and a staff required us to add 14000yen to upgrade to a double bed with a single bed.
but after checking in to the room, not mentioning the room was dirty and smelly, it was not the mentioned 'upgrade' but simply adding a bed in a double room. When we asked the male staff we talked to earlier, he said he told us that the room size was the same before we paid. However, we both remembered that he didnt mention about it.
We actually think that he staff cheated on us. and we required the removal of the single bed with refund of 14000yen. But we were shocked that the staff refused to do so because the hotel didnt have space for placing the single bed at that time. we then required a full refund of thr hotel fee and we d rather stay outside instead of this hotel.
Ps: the room is not properly cleaned. There was contact lenses used by previous customer left in the room