Ratings based on 132 Verified Reviews

4.1 out of 5
86% of guests recommend
4.1 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from UK

Very good location

Posted Mar 14, 2017
Pros: The location
Location: All the shops and eating places are just a stone's throw away and if you want to go to Kyoto for the day there's always the cheap train services
Good experience...everywhere is within walking distance!
5 out of 5
Recommended
for Everyone
by A verified traveler from adelaide

Like a breathe of fresh air delightful

Posted Apr 8, 2016 on Wotif
Pros: Location location ,great hotel highly recommend
From the entrance thru to foyer then our room we could find fault fantastic place to stay
Comment from Hotel Management
Apr 17, 2016 by HOTEL TRUSTY SHINSIBASHI, Hotel Management
Thank you for staying in Hotel Trusty Shinsaibashi. And thank you for your comment. Our hotel is near from Shinsaibashi station and many shops. So it‘s very convenience. We are glad to your pleasing. We are looking forward to your stay again.
4 out of 5
by Pui Kai Peggy from Hong Kong

Good location & nice hotel outlook

Posted Jan 8, 2016 on Hotels
this is my first time stayed in this hotel, excellent hotel outlook. Front desk staff can communicate in English. Hotel room of single room was enough for open the luggage & big size of the bed. Only just have a trouble when I check-in as staff can't find my booking even I shown my confirmation no, need to take over 10 mins to clarify, hope that hotel & hotel.com can improve the communication of the booking.
Comment from Hotel Management
Jan 18, 2016 by HotelTrustyShinsaibashi, Hotel Management
Thank you for your staying at Hotel Trusty Shinsaibashi. We are thankful that you gave such review to us. But when you have arrived, without being able to find your reservation, we are sorry and thinks of having taken time. If you can return again, we promise that thoroughgoing preparations are arranged next time and you're met. We are looking forward to being able to meet you again.
4 out of 5
by Gary G W from Singapore

Posted Jan 5, 2016 on Hotels
Good location and good service.
3 out of 5
by Joe from Singapore

Great design and Neighbourhood

Posted Dec 26, 2015 on Hotels
Disappointed at check-in as staff was not too welcoming. From the photos online, perception was a nice big hotel, but turned out more like a 2.5 star establishment. Shopping location is just too close and lots to eat. Great ramen just next to hotel! May stay closer to dotonburi next time.
Comment from Hotel Management
Dec 30, 2015 by HotelTrustyShinsaibashi, Hotel Management
Thank you for your staying at Hotel Trusty Shinsaibashi. We are thankful that you gave such review to us. However, correspondence of the staff who met you is bad, and we're very sorry and think. If you can return again, we promise that thoroughgoing preparations are arranged next time and you're met. We are looking forward to being able to meet you again.
3 out of 5
by A verified traveler

Small room, nice location

Posted Nov 5, 2015
Pros: good location
Cons: packing arrangement not clear
Location: near JR
Very small room, but clean, nice staff, breakfast is very good, near Tokyo Hand
Comment from Hotel Management
Nov 11, 2015 by Anonymous, Hotel Management
Thank you for your stay at Hotel Trusty Shinsaibashi. And thank you for your comment. Our hotel is located near shopping center and convenience stores, and many shops. We are looking forward to your stay next time. Thank you.
4 out of 5
by MAN FUNG OLY from Hong Kong

Good stay near Shisaibashi

Posted Oct 27, 2015 on Hotels
It was only a short stay in this hotel. Everything was good. The location is excellent, 5-mins walk to Metro / Shisaibashi, 2 mins to conv. store.
Comment from Hotel Management
Oct 29, 2015 by HotelTrustyShinsaibashi, Hotel Management
Thank you for staying in Hotel Trusty Shinsaibashi. And we are happy by your words. Our hotel is located in the place near the sightseeing spot and shopping street. So it is very convenient. We are looking forward to seeing you next time.
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Convenient, close to shinsaibashi

Posted Jun 25, 2015
Comfort and spacious room, nice hotel outlook, but facilities in hotel room are a bit too old
Comment from Hotel Management
Jul 2, 2015 by Hotel Trusty Shinsaibashi, Hotel Management
Thank you for staying at Hotel Trusty Shinsaibashi. We are pleased to hear about your comment. We consider to renew our facilities. We wish to welcome you near future. Thank you again.
4 out of 5
by steven

This traveler left a rating score only Posted Jun 24, 2015 on Hotels
5 out of 5
by Lai Yi Jessica

Posted Jan 14, 2015 on Hotels
Comment from Hotel Management
Jan 19, 2015 by HotelTrustyShinsaibashi, Hotel Management
Dear Lai Yi Jessica Thank you for your giving full stars to our hotel!!!!! We are very very happy, that you gave us full stars. However we will work more hard for giving full stars again from you. Therefore, please come to our hotel again. We are looking forward to seeing you next time.