Ratings based on 727 Verified Reviews

They paid and stayed. We double-checked.
4.8 out of 5
99% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
3 out of 5
by A verified traveler

가격에 비해 넓은 호텔

Posted Dec 4, 2016
공간에 대한 여유는 있지만, 일부 직원의 불친절은 큰 문제점인것 같다. 중국인 손님이 많고, 친절보다는 매뉴얼적 대응이 고급호텔마인드와 거리가 있는것같다.
4 out of 5
by A verified traveler

Wonderful stay

Posted Nov 5, 2016
Pros: Very quiet and clean. Rooms are good size too for Japan. The buffet breakfast in the morning in very good too.
Cons: It might be a little tricky to find if you are walking from the train station. A few more signs would be helpful.
Location: Lot's of shopping and places to eat nearby.
5 out of 5
by A verified traveler from From Scotland

A fantastic time ... Just Like Cruising.

Posted Oct 17, 2016
The staff are wonderful as is the hotel. All your requirements are catered for, use the gym, take a sauna, fantastic meals and bar facilities. Small things like a daily newspaper, an umbrella and a bicycle, the best way to see the sights. The rooms are superb with fantastic views across the city. A truly 5 plus star experience.
Comment from Hotel Management
Oct 21, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, I would like to thank you for choosing our hotel and for taking the time to share your great review. We really appreciate your comments and have shared these with our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please receive our best regards, Savino Leone, General Manager
5 out of 5
by A verified traveler from US

Wonderful hotel near Osaka station

Posted Oct 12, 2016
Pros: Cleanliness, roominess, decor
Cons: Nothing
Our room was palatial compared to other hotels we booked on our two week trip to Japan. The staff was very lovely and accommodating. The hotel is part of the Grand Front complex which is right next to Osaka Station. by going up to the second floor you can walk through the complex and arrive right at the station, no need to go into the street. Our room was very clean and well appointed, with a great view of Osaka. The Castle is visible as well.
Comment from Hotel Management
Oct 18, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, I would like to thank you for choosing our hotel and for taking the time to share your great review. We are very happy to read your story that you have received from our team. We really appreciate your comments and will share these with our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please receive our best regards, Savino Leone, General Manager,
5 out of 5
by A verified traveler

Posted Oct 9, 2016
great hotel, upgraded to corner suite, late check out and use of facilities. Breakfast selection could be better.
Comment from Hotel Management
Oct 12, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, Thank you very much for choosing InterContinental Osaka and for taking the time to share your feedback about your recent stay with us. Feedback that is very important for us, if we want to deliver our promises and a great experience to all of our guest. I have shared your feedback with our team. There is always room for improvement, thank you very much for helping us moving to that direction. I sincerely hope we will get the chance to welcome you back, please kindly make sure to let us know. Please receive our very best regards, Savino Leone General Manager, InterContinental Osaka
4 out of 5
by A verified traveler from Hong Kong

Nice Hotel

Posted Sep 13, 2016
Near train station and shopping hall. Not too clean for the room service.
Comment from Hotel Management
Oct 11, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, I would like to thank you for choosing our hotel and for taking the time to share your review. We really appreciate your comments and had shared these with our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please receive our best regards, Savino Leone, General Manager
4 out of 5
by A verified traveler

도심에 위치하여 역과도 가까움

Posted Sep 7, 2016
방도 넓고 최신식 룸이었음 체크인할땐 상당히 빠르고 친절했으나 체크아웃 시, 짐을 보관 시, 환송시 직원들은 별로 무표정 및 say good bye 도 안함
Comment from Hotel Management
Oct 11, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, 인터컨티넨탈 호텔 오사카를 이용해 주셔서 대단히 감사합니다. 또한, 저희 호텔에 관해 주신 소중한 의견도 감사드립니다. 앞으로도 더 나은 서비스를 제공할 수 있도록 노력하겠습니다. 다시 오사카 인터컨티넨탈 호텔에서 뵙게 되기를 기대하겠습니다. 감사합니다. Please receive our best regards, Savino Leone, General Manager
5 out of 5
by A verified traveler

Good hotel

Posted Sep 6, 2016
Great hotel...good location.
Comment from Hotel Management
Oct 11, 2016 by InterContinental Osaka, Hotel Management
Dear Valued Guest, I would like to thank you for choosing our hotel and for taking the time to share your review. We really appreciate your comments and had shared these with our team. A positive guest experience is something our staff takes great pride in, so we value your feedback. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Please receive our best regards, Savino Leone, General Manager
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 6, 2016 on Hotels
5 out of 5
by A verified traveler from Taiwan

JR大阪站直達飯店

Posted Sep 1, 2016
我們從大阪站出來就往Grand Front Osaka方面走,走在空橋與賣場不久就到。我們的房間望著天空展望台,夕陽與夜景美極!房內的泡茶區尤其別緻。浴室設備齊全,提供的泡湯粉香味很療癒啊⋯⋯到樓下商場的美食街用餐或百貨部shopping 都非常方便