Reception hall

Reviews of Kanku Joytel Hotel

3.5 out of 5
Kanku Joytel Hotel
4066 Hineno, Izumisano-City, *, Izumisano, Osaka Prefecture

Reviews

7.4

Good

Rating 10 - Excellent. 75 out of 430 reviews" "
Rating 8 - Good. 199 out of 430 reviews" "
Rating 6 - Okay. 121 out of 430 reviews" "
Rating 4 - Poor. 27 out of 430 reviews" "
Rating 2 - Terrible. 8 out of 430 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Tong San

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kanku Joytel
Room is small. But location is fantastic; just next to the train station where we took a train to Takijiri for the start of the Kumano Kudo trail.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

10/10 Excellent

Emerin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old hotel but Excellent in Service
We booked 1 night stay as to catch our delayed flight due to Typhoon Krosa. First of all I wanna say thank you to the front duty manager for being accommodating and helping us to arrange a taxi to the airport. While we were waiting for our taxi at the lobby in the middle of the night, he switched on the aircon and music for us and not leaving us in the dark. There is a neighbourhood mall, AEON which is about 20mins walk and you can get food and do groceries. The room is not small by a Japanese standard where we can placed 2 huge luggages and 1 mini stroller. The bathroom comes with a bathtub which is quite deep. If you are below 160cm, might have slight problem getting in and out from shower. Other than that, the service of this hotel is awesome!
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t have regular shuttle to airport. Breakfast is horrible. Room smells awful and carpet is so dirty and worn. Worst location!
Stayed 1 night in Apr 2019

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Consistently good hotel with convenient airport (Kansai) shuttle bus.
Stayed 1 night in Oct 2018

10/10 Excellent

Pher, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a little more spacious than other hotels in Japan. No more than a minute walk to the station and maybe 3 minutes to 7s. Late check out rate.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Imagine a shuttle is leaving for the airport with empty seats, and you've chosen the hotel, in part, because it provides shuttle service. Now imagine you are told you cannot ride that particular shuttle to the airport because it is leaving at an earlier time than the shuttle you thought you'd take. This level of inflexibility and stupidity could not be less accommodating. It makes no sense, and is the poorest customer service out there. Just plain stupid.
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy and convenient
It was super easy to find my way from the airport to the station. There we're signs at the station that helped me find to hotel. It was great. The staff was so sweet and kind. They offer a shuttle to the airport which was really convenient. The room was cute with a comfy bed and a small deep bath. There was a buffet on the first floor and a 711 a short walk away from the hotel.
Stayed 1 night in Mar 2018

10/10 Excellent

Dawn, Marshall, Wisconsin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating-English speaking staff helpful
Daughter wanted to join my husband and I; staff member took them up to a room to evaluate and decide on a different room. One was available and explained it was next to the train tracks and verify it was still ok. Both counter staff spoke English well to completely understand. Room was comfortable, but we did not have the buffet. It looked great though.
Stayed 1 night in Dec 2017

6/10 Okay

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel isnt bad. Just nothing in the area. And the wifi is terrible. It took me 2 hours to do work on the computer that should have taken 30 minutes. That was probably the biggest disapointment.
Stayed 1 night in Nov 2017

8/10 Good

R, AZ

Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth it...
The room is very small, like most Japanese hotel room. The staff is very good, the room was very clean, and the price was reasonable. Great location next to Hineno JR Train stop.
Stayed 4 nights in Sep 2017

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Handy to train and good airport shuttle
Stayed overnight before flying out of Osaka. The hotel was located only one minute's walk from the train station and had a good airport shuttle service. The room was of a decent size and had a decent bathroom with a soaking tub and great water pressure. The downstairs restaurant provided a very nice evening buffet at a reasonable price (2,500 yen).
Stayed 1 night in Sep 2017

6/10 Okay

Petre

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a big Joy
Not very clean carpet. Very small bed. Extremely noisy by night and in the morning when the Chinese groups are transferring.
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good and convenient place to stay before my flight the next morning. I didn't have a chance to explore the area.

10/10 Excellent

Amir, KL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to KIX
Near train station and KIX. Shuttle bus to KIX provided every 30min

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very coninently located, minutes from Kanzai Airport. Provided bus shuttle service. Great locat traditional breakfast, in adition to plenty American breakfast items.

4/10 Poor

Verified traveler

The Train Station
多くのグループが下にコーチとギアで到着し、それがこのホテルで非常にストレスだった叫んでいたので、原因ごとに2分の電車の駅へとギアに非常にうるさいですが、午前中に非常にうるさいです Is very noisy because of the train station every 2 minutes is a train and on the morning is very noisy because many groups with buses and on the way to subway and shouting it was very stressful in this hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was fine, there just was not a lot around the hotel to do. You could take a train one or two stops and there was a nice park with a Ferris Wheel and shopping, that was good. It is also fairly close to the airport so that was also good for us.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A convenient hotel with a nice bath.
A comfortable stay at the Kanku Joytel hotel. We especially liked the hot baths and sauna downstairs. The only downside was the size of the room, which was barely enough for our luggage and extra bed. Passing trains could also be heard clearly to the room, but that did not bother us. The beds were quite comfortable too.

6/10 Okay

Sui Sing

Liked: Staff & service
Location near the Kansa Airport & have free shuttle. Bad smelling in tailet & facilities quite old.

10/10 Excellent

matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close on a Import wir hi great spa
It was great, the staff was perfect, airport shuttle was perfect too! The beds are so comfy and have a USB charger which was awesome! The free spa area was really nice!! I love it, would definitely stay again!

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Acceptable for 1 night
Efficient check-in and check-out, and good bus shuttle service to airport. Rooms are tiny, even for Japanese standards, and a bit run down. Ok for 1 night.

8/10 Good

Winnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Yiyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Located right next to JR station and convenient for people traveling via Kansai Airport

8/10 Good

Tak Pang

Liked: Staff & service, room comfort
Clean and friendly
It's convenient spot for our transit

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and convenient.
This hotel was really comfortable for our one night stay. Near the station. My wife left her great grandmothers antique gold and diamond engagement ring on the bed and didn't realise till that night. We contacted the hotel and they had found it and kept it. So honest I can't speak highly enough of them and the cleaning person who found it. They posted it to the next hotel. I will be forever greatful than you Hotel Hanku Joytel.

8/10 Good

BAHAREH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed my stay there and ihighly recommend the place

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Verified traveler

Liked: Staff & service, property conditions & facilities
Convenient for accessing the airport in the early hours but not much else. An OK choice given the costs of other nearby options.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Small but good enough for just one night
Free shuttle bus serving until 23:00, convinient for late traveller.

4/10 Poor

Jess, Australia

Disliked: Staff & service, room comfort
Disappointing
15-20 minutes ride from the Airport which cost $50 AUD, not worth it. Staff charged ridiculous rates for earlier check-in. Not close to anything, literally NO WHERE in the surrounding area for a feed - only option is the one buffet restaurant inside the hotel, although Rinku town is a one (long) train stop away

8/10 Good

L, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
Best Western is about a 10-15 minute shuttle ride from KIX. If you miss the free shuttle (South shuttle area S-12) that runs once an hour (18:00, 19:00, etc.) until 23:00, you can take a train. Note that about a half dozen hotel shuttles share the same shuttle stop, so look for Best Western logo on shuttle. If the shuttle isn't convenient, the closest train station (Hineno) from KIX to the hotel is about a 2-minute walk. Room is comparable to other Japanese hotel rooms, although the bedding seemed more comfortable, including the pillows. Room includes a fridge, electric kettle, TV (can't say if there are any English channels), and strong (and free) Wifi. Coffee lovers should bring their own instant coffee. Vending machines in the lobby have drinks, snacks and breakfast rolls. Staff spoke English.

6/10 Okay

Chi Man Flora, Hong kong

Liked: Staff & service
Disliked: Property conditions & facilities
Near Osaka Kansai Airport with shuttle
Stayed there just for the proximity to Osaka Kansai Airport. Free shuttle service is provided by the hotel. An ordinary hotel.

8/10 Good

Carla, Redding

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice upscale hotel.
This was our last night in Japan and it was nice to stay at an upscale hotel close to the airport. Although it was in Japan, it was still a Best Western and it felt like home. It was familiar and we knew what to expect, quality service and a good breakfast. Actually a fabulous breakfast, best ever for a Best Western Hotel.

10/10 Excellent

Faizal, Kuala Lumpur, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near kansai airport
I've stayed here for one night since i need to catch early morning flight on the other day. Near to hineno station. Very comfortable room with size much bigger than what i stayed at Tokyo. They have a free shuttle service to Kansai Int Airport. Overall i'm very happy with this hotel.

6/10 Okay

Kar Yee, Singapore

Liked: Cleanliness, staff & service
Decent airport hotel for one night stay
We took a late flight hence decided to stay here for a night instead of traveling to city centre. Hotel provide a shuttle bus service, but be sure to check the timing beforehand. As expected, room is very small but clean. Hotel is located 1 stop away from Rinku town outlet so we planned a visit the next day after checking out. Alternatively you can also go shopping at the nearby Aeon Mall. Staff are basically quite friendly. Did not get to try the breakfast and hot bath.

8/10 Good

megan, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, close to Kansai airport
Free shuttle to the hotel, from Kansai. JR rail station within walking distance. Restaurant at hotel open until 9.30pm - buffet style. Public bathhouse included in the price.

10/10 Excellent

Grace P.

Liked: Cleanliness, staff & service, room comfort
Welcoming place while in transit
Very nice place for a short night between stretches of travel. Room was small, yet clean, comfortable and well lit. Staff was courteous, helpful, efficient. Breakfast buffet was delicious and plentiful, with a variety of both western and Japanese breakfast choices. I was well impressed and most grateful for such a place to stay after being en route for more than 26 hours.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to a train station and 7-Eleven
Hotel was in a good location for me and my family. Rooms were small but clean. I would stay again.

6/10 Okay

Bernadette, sydney

Liked: Staff & service
Disliked: Room comfort
room very small for westerners, beds hard and pillows hard. Convenient though to transport and shuttle bus from airport was good after a long flight

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

San, Canada

Liked: Cleanliness, staff & service, room comfort
Has everything you need
The hotel is very close to the train station, so that makes it easy to go elsewhere. It's almost 1hr away by train to Osaka city though. So mainly good for people who need to go to the airport the next morning. Also, check-in is past 3pm but they let you drop your luggage. I picked this hotel because it's probably the cheapest option I had. I didn't spend a lot of time there. The breakfast buffet there is 1000 yen.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
disappointing
20 mins shuttle bus ride from airport but no other reason for staying here. rooms seriously in need of an update nothing much in the vicinity

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service and Good Staff.

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed overnight between flights. Staff was friendly and the shuttle bus to and from airport very convenient. Room was comfortable and quiet though air was a bit stale.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Faye, Sunshine Coast, Australia

Liked: Staff & service
Disliked: Room comfort
Hotel close to Kansai Airport and Rinku Town
The staff were very helpful in all regards. They were all very friendly and always smiling.They provided us with directions of the local area, which included AEON and also the nearby railway station. However we booked a double room and it was unbelievably small even by Japanese standards. We will stay again in the future but will request twin beds in the hope that the room is larger. We found the free shuttle to and from Kansai to be excellent. However it doesn't pick up from Kansai until 6pm so if you arrive before then you would need to get a taxi (expensive) or catch the train. The breakfast was adequate for Yen 1000. The large numbers of tourists staying there made breakfast very difficult.

10/10 Excellent

Avic, Manila, Philippines

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for Kansai Airport
Very close to train station is a big plus. Hotel lobby is big and nice view from the 12th floor. I just wished the double room and the bathroom are a little bigger, but for one night stay is very much okay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice stay in Hineno
close to the airport and JR station. The staff is very friendly and helpful. The room is a bit small but clean.