Ratings based on 352 Verified Reviews

3.7 out of 5
78% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
2 out of 5
by A verified traveler from Seattle

Very Bad Hotel

Posted Jan 22, 2017
Pros: Breakfast
Cons: Room
Location: Close to the Bullet train station so easy access
There was still smoke smell in the room even though it was billed as non-smoking. The light switch did not work for the main hall so had to remove the keycard and sleep the whole night. will not recommend to anyone. I called the staff on the smoke issue but was not given any response.
3 out of 5
Recommended
for Everyone
by A verified traveler

Convenient. Close to the SHIN-OSAKA station.

Posted Dec 30, 2016
Room is OK albeit a little squeezy. Not much space to maneuver around especially if you have two luggage.
2 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 19, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 16, 2016 on Hotels
3 out of 5
by A verified traveler

This traveler left a rating score only Posted Sep 25, 2016 on Hotels
3 out of 5
Recommended
for Everyone
by A verified traveler from Yokohama

It's good to close to Shin-Osaka station

Posted Sep 15, 2016
It is convenient that hotel is close to Shin-Osaka station.however the bed is too hard to sleep and I can hear noise from next room. Overall, it's okay as business hotel
1 out of 5
by A verified traveler

Never recommend

Posted Sep 11, 2016 on Hotels
Poor hospitality spirit. No accommodation besides a couple of towels. The hotel only give you one key, we protest for second key as we are 2 staid. Never provided(we staid 3nights!) House keepers are very good hard work, greet you always, but receptions are terrible. This hotel shouldn't be offered any travel industry firm. Unless this hotel offer below $50 rate unless otherwise.
3 out of 5
by Yasmine from London

Expensive, small hotel. Bad service but near train

Posted Apr 20, 2016 on Hotels
A big hotel in Osaka located conveniently close to Shin Osaka train station. A very below average experience for everything else. Room was extremely small, staff were not friendly (which is surprising in comparison to the majority of service staff in Japan), nothing to write home about. Not worth it for the cost.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 14, 2016
This was our first hotel after a 30 hour journey. Anything would have seemed good. Just there one night so only a fleeting impression.
4 out of 5
by A verified traveler

Transit Hotel

Posted Mar 5, 2016 on Hotels
Great transit hotel. Direct train from Kansai airport, direct bus to Itami airport