Ratings based on 2,644 Verified Reviews

4.5 out of 5
96% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Ray

Convenient location

Posted Apr 12, 2017
Easy to find the hotel. Hotel staff and facilities are excellent.
Comment from Hotel Management
Apr 18, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Ray, Greetings from Swissôtel Nankai Osaka! Thank you very much for these positive words following your recent stay with us! Our teams constantly strives to achieve a high level of service and we are glad to exceed your expectations. We are looking forward to welcoming you back soon to Swissôtel Nankai Osaka for another pleasant travel experience!
5 out of 5
Recommended
for Everyone
by A verified traveler from australia

Highly recommend hotel in Osaka

Posted Mar 31, 2017
Pros: Everything . Especially Nespresso/capsule coffee machine!
Cons: Espresso coffee instead of American one at breakfast
Location: Perfect. Above the major station,in an interesting part of the city.
It's in a perfect position for public transport,eateries and shops. Staff get out of their way to help and make your staying a great experience . Would be very happy to return always. Breakfast 4stars(but not 5) as this is 4 star hotel-a bit pricey but we got a discount so it was ok.
Comment from Hotel Management
Apr 3, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to share your experience. We are pleased to know how much you enjoyed the Nespresso capsule coffee in our rooms. Moreover, your positive highlight about our team members will surely be a great source of motivation and we sincerely hope for another opportunity to welcoming you again at Swissôtel Nankai Osaka!
4 out of 5
Recommended
for Everyone
by A verified traveler from singapore

extremely convenient,excellent location

Posted Mar 30, 2017
Pros: location location location
Cons: stronger air ventilators in smoking rooms
Location: namba nankai station( a huge interchange with other jr lines ) was beneath the hotel and dotonbori was only a 10min walk away. shinsaibashi would be 1
main lobby was a little hard to find as i came by taxi instead of subway,other than that my stay was excellent. staff were friendly and helpful,managed to check in an hour earlier than expected. was staying alone in the swiss advantage room, a bit smaller than expected but it could be considered "cozy"
3 out of 5
Recommended
for Families
by A verified traveler from Vancouver BC

Nice location just off Nankai Namba station

Posted Mar 22, 2017
Facilities are just OK. But located at very convenient place.
Comment from Hotel Management
Mar 28, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Chris, Greetings from Swissôtel Nankai Osaka. We are thrilled to learn that you were able to take advantage of our hotel location, directly on top of the Namba Train and Subway Station which makes it the perfect home base to visit all various fantastic places around Osaka. We look forward welcoming you back soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 22, 2017
The room is very clean and tidy. Very convenient location, great place to stay!!! Will definitely come again
Comment from Hotel Management
Mar 31, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Guest, Thank you very much for your positive review. We are happy to know you will choose to stay with us again and we hope to deliver the same enthusiasm on your future stays!
5 out of 5
Recommended
for Everyone
by A verified traveler from Singapore

In the heart of Namba region

Posted Mar 22, 2017
Right atop Takashimaya(closes at 8pm). Convenient supermarket. Highly accessible via all underground subway trains n JR line. 15mins walk to JR Namba. Its not just plain, boring walk to your station. You will walk past plenty of shops, confectioneries, restaurants and eateries along the way. Namba Walk; Namba Taf Taf; Ekimo. Easy to find food. Most shops opens at 10am and closes by 830pm. Try "Cook Deli" for ocassional DIY take away buffet, at Namba Walk (near Keller Keller restaurant stretch. Find B11) 5 mins walk to Shinsaibashi area and Dotonbori. Hotel lobby was spacious. Staff are welcoming. Ms Otaka (service information counter) speaks good English, was accommodating and knowledgeable on tourist attractions and routes. Toilet amenities was good and of nice fragrance. Will be better if toilet is separated from bathtub. But most Japanese are like this. Comfortable room and bed. Swimming pool is warm (30degrees, spring time), indoor with clear, glass panel exterior view. Highly recommended. Stayed here for 5 nights with my wife.
Comment from Hotel Management
Mar 24, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Hartebeat, Thank you very much for your detailed and positive feedback. We are very happy to know that the convenient location of our hotel enabled you to enjoy your stay and the city of Osaka. Moreover, your kind recommendation and compliment towards our concierge is very much appreciated! We hope to serve you again for many years to come.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel in the center of everything!

Posted Mar 20, 2017
Excellent staff and experience. We were able to leave all our luggage in the morning even though check in is not until 3 pm. We were able to sightsee and come back leisurely to check in. Check in was seamless. Reception was extremely helpful in pointing out that the JR line would take closer to 50 minutes and 2 transfer later to Kansas airport vs the Rapit train directly below the hotel in 35 minutes. Highly recommended. Even though it is written that there is a charge for the usage of the gym and pool, the reception told me at checkout that it was included in my stay. No hidden charges.
Comment from Hotel Management
Mar 22, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Guest, Thank you very much for choosing Swissôtel Nankai Osaka and for taking your time to share your experience. We are happy that you were able to enjoy the city while you kept your luggage at our Bell desk. We also appreciate your positive highlight about our receptionist being helpful! It was truly a pleasure to have you as our guest and we hope for another opportunity to welcoming you again.
4 out of 5
Recommended
for Everyone
by A verified traveler from HK

Very convenient

Posted Mar 11, 2017
Pros: Very convenient
Cons: lights within room not adequate
Location: shopping nearby is excellent.
Excellent access to shopping locations and train station.
Comment from Hotel Management
Mar 14, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear C, Thank you very much for the feedback you sharing on this website in regards to your last stay to Swissôtel Nankai Osaka. We are glad to read that the convenient location of our hotel enabled you to enjoy your stay. Besides this, we appreciate your valuable highlight in regards to the lighting level of our rooms which will be included into our next guest room product’s review. We have also additional portable lamps available to enhance the brightness level in our rooms that we would be glad to provide you for your next stay.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2017
Excellent location ,large room which can fit 2 adults and 2 kids age 2&5.
Comment from Hotel Management
Mar 10, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Guest, Thank you very much for taking the time to share your feedback about Swissôtel Nankai Osaka. We greatly appreciate your wonderful score and your kind comments about our spacious room to accommodate your family. It was indeed a pleasure to have you as our guest and we look forward to serving you again whenever your travel brings you back to Osaka.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 6, 2017
excellent place, excellent location and excellent service
Comment from Hotel Management
Mar 8, 2017 by Christian Schaufelbühl, General Manager, Hotel Management
Dear Guest, Thank you very much for the feedback you sharing on this website in regards to your last stay to Swissôtel Nankai Osaka. We are glad to read that the convenient location of our hotel enabled you to enjoy your stay. In addition, your positive comment about the our service is very much appreciated and we look forward to welcoming you back soon!