Ratings based on 653 Verified Reviews

4.4 out of 5
92% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 23, 2017
Great lounge, very helpful staff, breakfast isn't that great for the price. Overall great hotel, spacious rooms.
5 out of 5
Recommended
for Everyone
by A verified traveler

Convenient location

Posted May 20, 2017
Pros: Location, friendly staff
Cons: Nothing
This hotel was just a short 5 minute walk to station. The View was great. The breakfast buffet was wonderful( you need to pay for it). Hotel staff was very professional. Would stay here again!
5 out of 5
Recommended
for Everyone
by A verified traveler from Hawaii

Excellent service and good location

Posted May 13, 2017
The hotel staff was very professional, courteous, helpful, and friendly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 7, 2017
Excellent global standard facility plus Japanese amenity which you can not get anywhere else like pajamas. The restaurants are great if you can afford them.
3 out of 5
by A verified traveler

old style hotel

Posted Apr 25, 2017
Pros: is a few steps away from the Umeda sky building which is AMAZING.
Cons: restore the rooms
Location: Near the Osaka station, the hotel offers a free shuttle to take you there. The limousine bus from the airport makes a stop there but only before 8 pm.
The staff member are super friendly, the location is good but far from downtown. The hotel is very old style, the rooms are spacious, the bathrooms are restored; but the furniture and lighting are so outdated. The room service menu looked so awful, couldn't order anything. We had breakfast there, which was good but very expensive.
3 out of 5
by Agnes

CLEAN AND UPSCALE HOTEL

Posted Apr 18, 2017 on Hotels
FOR A 5 STAR HOTEL, FOOD WAS NOT UP TO PAR. WE PAID FOR FINE DINING PRICE BUT FOOD WAS NOT FRESH AND UNDER AVERAGE.
5 out of 5
Recommended
for Everyone
by A verified traveler from Philippines

Definitely enjoyed our stay!!!

Posted Apr 14, 2017
Excellent service and very helpful staff. We highly appreciated the shuttle service, which was frequent and on time. Shuttle driver was very helpful and polite, and provided top notch assistance to guests. We really enjoyed our stay at Westin Osaka!!! Thank you so much indeed, for your congeniality!!!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Apr 13, 2017 on Hotels
5 out of 5
Recommended
for Everyone
by A verified traveler

Very good hotel next door to Umeda Sky Building

Posted Apr 2, 2017
The Westin Osaka is a very nice hotel (not overly flashy) next door to the Umeda Sky Building, and a brisk walk (through the underground passageway) to the central train station.
5 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Posted Mar 18, 2017 on Wotif
Exceptional service, awesome location and convenient bus to Umeda station