Posted Sep 26, 2016
Our room was clean but the guests next door, adjoining room, were definitely smoking in their room which drifted into our room about 1:30 in the morning. The walls were not sound proofed and we could hear casual conversation through the walls. It was amazing that we could hear and understand everything being said. We blocked the bottom of the door which didn't help and called the front desk. They did send a guard down who we could hear took 15 seconds to ask if they were smoking (which they of course said "no") and to quiet down.
The smell of smoke was so bad that we packed up and checked out at 2:30 am. The staff couldn't do anything for us. They said the hotel was booked solid when I talked to them on the phone but after we were packed up and leaving they said they could cancel a room and give it to us.
Worst experience we have had at a hotel.
Comment from Hotel Management
Oct 5, 2016 by Lakeside, Hotel Management
We are sorry to hear about the bad experiences that you had on your recent visit. Please feel free to reach out to us at the property and we will try to make right the issues from your visit. Thank you!