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Reviews of Super 8 by Wyndham Osceola IA

2 out of 5
Super 8 by Wyndham Osceola IA
720 Warren Avenue, I-35 And US-34, Osceola, IA

Reviews

6.6
Rating 10 - Excellent. 82 out of 381 reviews" "
Rating 8 - Good. 101 out of 381 reviews" "
Rating 6 - Okay. 80 out of 381 reviews" "
Rating 4 - Poor. 63 out of 381 reviews" "
Rating 2 - Terrible. 55 out of 381 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and efficient. Clean room and very quiet. Exactly what we needed for a one night stop!
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Michael,We're thrilled to hear that you enjoyed our friendly staff, clean rooms, and peaceful environment during your stay. Our team works hard to provide a comfortable experience for all our guests, and we're glad we met your expectations. Should you find yourself back in the area, we'd love to welcome you again!

10/10 Excellent

kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
the staff were not nice and cheerful and the eye hole in the door was blackened so i could not see out of it some did not speak English but the rooms were clean and i did tip
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello kenneth, We appreciate your feedback and are glad to hear you found our rooms clean. We take all guest comments seriously and will address your concerns with our team for improvement. Thank you for your generosity in tipping during your stay; we hope to welcome you back in the future to provide a better experience.

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could use a little care around the building and yard. That's what a person sees first and gives them an impression of the rest of the building.
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello Randy,Thank you for sharing your feedback with us. We appreciate your thoughts on the appearance of our building and yard as we strive to provide a welcoming environment for all our guests. Your comments will be passed on to the relevant team members for their consideration and improvement. We hope to welcome you back again in the future.

2/10 Terrible

Nicole

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our room smelled awful and while the room looked clean for the short time we were in it, we could not stay due to the stench. Staff were kind about it, but can’t recommend this hotel.
Response from Manager on Mar 17, 2024
Hello Nicole,We appreciate you sharing your experience with us. Our team always aims to address issues promptly and with courtesy. Your feedback will help us improve for future guests. Please feel free to reach out to management with any further concerns.

10/10 Excellent

Eric, Glendale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick check-in, friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Eric,We appreciate your compliments on our efficient check-in process and our welcoming team members. It's wonderful to hear that you had a positive interaction with our staff during your stay. Thank you for taking the time to share your feedback with us.

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024
Response from Manager on Feb 2, 2024
Hello Mary,Thank you for taking the time to share your feedback regarding the cleanliness of our hotel. We understand that cleanliness is of utmost importance, and we apologize if we fell short of your expectations. We will certainly look into this matter and address it with our housekeeping team. Should you have any additional concerns, please reach out to our management directly.

8/10 Good

Alastair

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 27, 2024
Hello Alastair, We appreciate you choosing our hotel for your stay. If you have any feedback or concerns, we kindly ask you to get in touch with us directly so we may address them for future improvements. We hope to have the opportunity to welcome you back in the future.

6/10 Okay

Betty L

Liked: Staff & service
Quick one night stop. Comfortable for price of room. Would stay again
Stayed 1 night in Dec 2023
Response from Manager on Dec 30, 2023
Hello Betty L,Thank you for your feedback! We're glad to hear that you found our hotel comfortable for the price. We appreciate your support and hope to welcome you back for another enjoyable stay in the future.

6/10 Okay

Julie

Stayed 1 night in Dec 2023
Response from Manager on Dec 25, 2023
Hello Julie, Thank you for choosing our hotel for your recent stay. We appreciate your feedback and invite you to contact us directly to discuss any specific concerns you may have had during your visit. We value the opportunity to improve our services and ensure the satisfaction of our guests. We hope to see you again in the future for a more enjoyable experience.

4/10 Poor

Max

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Carpet flooring was terrible. It was so dirty it made my feet dirty. The shower was filthy as well.
Stayed 1 night in Dec 2023
Response from Manager on Dec 7, 2023
Hello Max, Thank you for providing feedback on your recent stay. We apologize for any inconvenience caused by the condition of the carpet and shower. We strive to maintain high cleanliness standards and will address this with our team to ensure improvements are made. We appreciate your feedback, as it helps us enhance the guest experience.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely come back. Thank you guys
Stayed 3 nights in Nov 2023
Response from Manager on Dec 5, 2023
Hello Roger,Thank you for your kind words! We're delighted to hear that you had a great stay with us. We look forward to welcoming you back in the future for another wonderful experience.

10/10 Excellent

Elwood

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll be back!
We've stayed here several times. Always clean. Always satisfied. Next door to a Casey's which is really convenient. 😊
Stayed 1 night in Nov 2023
Response from Manager on Nov 18, 2023
Hello Elwood,Thank you for choosing to stay with us again! We appreciate your loyalty and are pleased to know that you found our hotel clean and satisfying. It's great to hear that the proximity to Casey's was convenient for you. We look forward to welcoming you back in the future for another enjoyable stay.

6/10 Okay

Dorothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Manager on Nov 16, 2023
Hello Dorothy,I'm sorry to hear that you had a less-than-satisfactory experience during your stay. We value all feedback and would appreciate more details about your specific concerns. Please reach out to our management directly to discuss further.

6/10 Okay

Sandra

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We had a ground floor room, the floor was mushy in places. Sink was drained really slow, almost totally plugged, I was going to tell the person at the counter about the sink when we checked out, but there was no person at the counter.
Stayed 1 night in Oct 2023
Response from Manager on Oct 28, 2023
Hello Sandra,Thank you for your feedback. We apologize for any inconvenience you experienced during your stay. Your concerns regarding the floor and the sink will be shared with the appropriate team for further investigation and improvement. We apologize for the absence of staff at the time of your check-out and will address this to ensure better service in the future.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Find another option if possible
Very friendly front desk staff. Room was not clean & very moldy in bathroom. Get All the old caulk taken out, bleach everything, let it all dry out paint with Kilz, new caulk. It would cost little compared to bad reviews. Need new exhaust fans. 1 room a month wold change everything in a yr. Outside door locks don't work so doors had to be propped open. Not safe!
Stayed 1 night in Oct 2023
Response from Manager on Oct 22, 2023
Dear Guest,Thank you for bringing this to our attention. We apologize for the issues you experienced during your stay. Our team will address the cleanliness concerns and look into fixing the bathroom. We also take security seriously, and we will investigate the door lock situation immediately.

10/10 Excellent

RONALD E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello RONALD E,Thank you for your outstanding rating! We appreciate your positive feedback and strive to provide exceptional service to all our guests. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Alicia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time til I came down with COVID!
Stayed 1 night in Oct 2023
Response from Manager on Oct 17, 2023
Hello Alicia,Thank you so much for your rave review! We're thrilled to hear that you had such a fantastic experience at our hotel. We can't wait to welcome you back again soon!

10/10 Excellent

Jan

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 10, 2023
Hello Jan,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on Oct 5, 2023
Hello James,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Oct 4, 2023
Hello Judith,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Annette

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were sealing the parking lot so could only park in front. A little walk to room
Stayed 1 night in Sep 2023
Response from Manager on Oct 1, 2023
Hello Annette,We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our parking and comments about our room. I hope that we will impress you with exemplary service during future visits.

2/10 Terrible

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we checked into our room and pulled back the sheets there were live bed bugs. I took one in a folded piece of paper to the front desk and all the attendant could do was move me to another room since I booked through an online site. Beware if you stay at this hotel, it has an active population of bed bugs. I can’t speak to the infestation level but you can research the distance they are able to travel in a single night. The room was 201.
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Michael,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Manager on Sep 24, 2023
Hello Peter,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

8/10 Good

Jeff

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Manager on Sep 23, 2023
Hello Jeff,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Manager on Sep 20, 2023
Hello Jerry,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

6/10 Okay

Maggie

Traveled with partner, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
no coffee
Stayed 1 night in Aug 2023
Response from Manager on Sep 7, 2023
Hello Maggie, Thank you for bringing to our attention your experience and comments regarding your stay. We apologize our provided services did not meet your needs. We appreciate your feedback about the breakfast services, we will pass this on to managment

2/10 Terrible

Maggie

Disliked: Property conditions & facilities
Response from Manager on Sep 2, 2023
Hello Maggie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

10/10 Excellent

Edward

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, Friendly employees
Stayed 1 night in Aug 2023
Response from Manager on Aug 29, 2023
Hi Edward,It's great to hear that you enjoyed our friendly service and clean accommodation. Thank you for your time in reviewing our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Manager on Aug 25, 2023
Hello Michael,It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Janice, Maple Grove

Stayed 1 night in Aug 2023
Response from Manager on Sep 8, 2023
Hello Janice,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

8/10 Good

Cody

Traveled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was nice
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello Cody,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

RONALD

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Manager on Aug 2, 2023
Hello RONALD,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pick another hotel with no bedbugs
False advertising and full of bedbugs! Stay elsewhere. They advertise a gym and pool which they DO NOT have. Staff was rude. Hotel smelled awful. TV in rooms did not work (booked 3 rooms)
Stayed 1 night in Jul 2023
Response from Manager on Jul 28, 2023
Dear Guest,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Manager on Aug 15, 2023
Hello James,Thank you for sharing this rating, and we welcome you to visit us again anytime.

8/10 Good

Björn

Stayed 1 night in Jul 2023
Response from Manager on Jul 11, 2023
Hello Bjᅢᄊrn,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

4/10 Poor

Cody

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Called and asked if we could check in an hour early, front desk said that was no problem. When we showed up and checked in, our room was dirty and in the process of being cleaned. Cleaning staff cleaned the bathroom and sink area but did not take trash out or vacuum. We stayed 2 nights, our trash was never taken out and the key cards to our room kept having problems. Under the window, there was a good 2 inches where the carpet was away from the wall and floor, revealing the concrete under neath.
Stayed 2 nights in Jun 2023
Response from Manager on Jul 9, 2023
Hello Cody, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

10/10 Excellent

BEVERLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms. Great mexican restaurant across the street
Stayed 1 night in Jul 2023
Response from Manager on Jul 5, 2023
Hello BEVERLY,Thank you for your valuable opinion regarding our hotel. Please consider staying with us again so that we can have the opportunity to provide you with a better experience.

10/10 Excellent

Amy

Stayed 2 nights in Jun 2023
Response from Manager on Jul 5, 2023
Hello Amy,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

4/10 Poor

Faye

Traveled with partner
The TV in our room did not work, & staff could not get it to work. Made for a boring evening & morning.
Stayed 1 night in Jun 2023
Response from Manager on Jul 2, 2023
Hello Faye,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our staff and your comments about our room. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

10/10 Excellent

McKinsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 21, 2023
Hello McKinsey,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

LAURA, osceola

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 18, 2023
Hello LAURA,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

8/10 Good

Dominic

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2023
Response from Manager on Jun 15, 2023
Hello Dominic,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

James

Stayed 1 night in Jun 2023
Response from Manager on Jun 15, 2023
Hello James,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Manager on Jun 12, 2023
Hello Roger,Thank you for taking the time to share your rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Dennis C

Stayed 4 nights in Jun 2023
Response from Manager on Jun 8, 2023
Hello Dennis C,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

4/10 Poor

Wendi

Traveled with family
Disliked: Cleanliness, property conditions & facilities
It was filthy, we were moved 3 times due to “maintenance issues”. Broken light cover, towel bar fell off wall, noisy, smelly, stained linens, unclean bathroom, less than desirable breakfast, staff had to be called to front desk as typically no one was standing behind desk. Do not want to stay at any super 8 ever again. Yuck.
Response from Manager on Jun 6, 2023
Hello Wendi, We are sorry to hear about those cleanliness issues, if it was reported to us during your stay, we would make sure to resolve it. We pride ourselves in make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it greatly if these things can be reported to us as we do not want this to happen again. We apologize that our service did not satisfy your expectations.

6/10 Okay

Janet, Merriam

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
I was charged for our 2 night stay by Suoer 8 when checking in despite having booked through Expedia, and a week later, it still hasn't been refunded. I was charged the 2 nights under the guise of a "deposit" that would be refunded. While the staff were all very nice, and the hotel has been semi-remodeled, the carpets all need cleaned (do NOT go barefoot!), the shower head in Room 107 needs replaced, the a/c unit smelled like mildew, and they need more staff. The first day, the breakfast area was maintained, but the second day, they had to have a gentleman from the hotel next door come replenish supplies. Honestly, had it not been for the staff, we would've found another hotel.
Response from Manager on Jun 5, 2023
Hello Janet, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
While the location was a bit rough, the actual inside was absolutely spotless, and staff were all quite pleasant and friendly. I had a last minute booking while on a long trip and found it online. The room was perfect and immaculate, breakfast was nice and it was a great choice. Would definitely stay there again while in transit.
Stayed 1 night in May 2023
Response from Manager on Jun 6, 2023
Hi Gary,Your five-star review is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

10/10 Excellent

Karen

Stayed 1 night in Jun 2023
Response from Manager on Jun 6, 2023
Hello Karen,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

James

Stayed 1 night in May 2023
Response from Manager on May 30, 2023
Hello James,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.