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Opiniones de Motel 6 Whitby, ON - Toronto East

2 out of 5
Motel 6 Whitby, ON - Toronto East
165 Consumers Dr, Whitby, ON

Opiniones

6.2
Puntuación de 10, es decir, Excelente. Basada en 168 de 1001 opiniones" "
Puntuación de 8, es decir, Bueno. Basada en 268 de 1001 opiniones" "
Puntuación de 6, es decir, Aceptable. Basada en 188 de 1001 opiniones" "
Puntuación de 4, es decir, Malo. Basada en 186 de 1001 opiniones" "
Puntuación de 2, es decir, Terrible. Basada en 191 de 1001 opiniones" "

6.6/10

Limpieza

7.0/10

Servicio y personal

5.8/10

Servicios

6.2/10

Condiciones de la propiedad

5.8/10

Cuidado del medio ambiente

Opiniones

4/10 Malo

Kristen

Viaje familiar
Le gustó: Limpieza
No le gustó: Servicios y condiciones de la propiedad
Seemed to be an issue with the thermostat and room became 26C/80F overnight. Rooms are what you pay for, very basic beds and sheets. $200 deposit seems high
Se hospedó 1 noche en marzo de 2024
Respuesta de Saad, el 20 mar. 2024
Hi Kristen,Thank you for bringing it to our attention. We look forward for your net comfortable stay with us.

2/10 Terrible

Angee

No le gustó: Limpieza, servicios, condiciones de la propiedad
I was in room 117 Constantly doors in the hall were opening and slamming shut all night. It was noisey. Really tiny room. Old looking, smelled musty. Needs to be renovated. Carpet looked old, used stained. Mattress could feel the springs. For $153.00 a night was not worth it.
Se hospedó 1 noche en marzo de 2024
Respuesta de saad, el 20 mar. 2024
Hi Ange,We are sorry to hear that. we look forward for your comfortable stay with us.

8/10 Bueno

Jessica

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Stayed there for a night price was fair The only thing i didn't like was the bed.......bed was "Shakie ",looks like was an old frame and box spring other than that, for a few hours of sleep not bad Oh. And the pillows to stiff
Se hospedó 1 noche en marzo de 2024
Respuesta de saad, el 16 mar. 2024
Hi Jessica,We are sorry to hear about that. We look forward for the betterment of your stay.

8/10 Bueno

Jade

Viaje en grupo, Viaje de negocios, Viaje con mascota
Le gustó: Limpieza, servicio y personal, servicios
Dog friendly! No extra fees for dog, will accept any size of dogs.
Se hospedó 2 noches en marzo de 2024
Respuesta de saad, el 16 mar. 2024
Hi Jade,Thank you for staying with us. We would like to serve you again.Regards,Motel6, Whitby

4/10 Malo

Timothy, Gatineau

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Good location in Whitby. Close to restaurants and GO station. Reasonable rates...HOWEVER disappointed this time: i) very poor mattress sagging and needs desperately to be replaced. ii) needed to reactivate card for the room for 2nd night and waited almost 15 minutes for clerk to appear at Front desk. Was astounded that Reception area was left unattended and unsupervised for such a long time. Anyone can enter and could cause trouble with no supervision of access. Did not feel safe or secure with such lax control at front desk. Having no one at Front desk (and entrance) exposes Hotel (and guests) to risk and creates vulnerabilties. On a positive note: 2nd time I have registered when Amanda was on (day shift) Reception. She is a REAL ASSET to the company: super courteous, efficient, helpful and great rapport with sense of humour with guests in those instances I witnessed. She needs to be commended. A bright light in this otherwise disappointing experience. I do not enjoy feeling 'vulnerable' when I am a guest in a hotel/motel. I hope management increases resources....
Se hospedó 2 noches en febrero de 2024
Respuesta de Brand Experience Team, el 28 feb. 2024
Hi Timothy,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excelente

Ramdial

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Se hospedó 1 noche en febrero de 2024
Respuesta de Saad Ahmad, el 3 feb. 2024
Thank you for staying with us.

4/10 Malo

Robert

No le gustó: Condiciones de la propiedad
Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad, el 16 ene. 2024
Thank you for staying at Motel6 Whitby

8/10 Bueno

John

Viaje en pareja
Le gustó: Limpieza, servicio y personal, servicios
It was good value for a one night stay, it is a bit dated , some small visual defects around just from being old but you get what you pay for. Nothing that was terrible just a old clean room.
Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad, el 16 ene. 2024
Hi, Thank you for staying with us.

8/10 Bueno

Robert

Se hospedó 1 noche en enero de 2024
Respuesta de Saad Ahmad, el 16 ene. 2024
Thank you for staying with us.

6/10 Aceptable

Rob

Viaje con mascota
The room had a bad tv
Se hospedó 4 noches en enero de 2024
Respuesta de Saad Ahmad, el 16 ene. 2024
We apologies for the inconvenience. We will make sure to serve you better next time.Thank you

4/10 Malo

Cliente verificado

Viaje familiar
No le gustó: Comodidad de las habitaciones
Staff were friendly. Dirty water mop bucket in hall all night. The hallways smelled unpleasant. The walls are paper thin, and we could hear everything happening in every adjoining room, including loud altercations, swearing, and a television all night long. The room was clean, the only saving grace. The price was affordable, but you get what you pay for. I won’t stay again. If you have to stay, and you don’t have a pet, I recommend requesting an upper floor room when you make your reservation. I did not feel safe on the main floor.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Saad Ahmad, el 2 ene. 2024
Hi,We are sorry to hear your experience, we will be taking the facts to make it up to the mark. Thank you for your time.

6/10 Aceptable

Hernani

Viaje de negocios
No le gustó: Limpieza
Se hospedó 3 noches en diciembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

4/10 Malo

jeanna

Le gustó: Servicio y personal
No le gustó: Limpieza y condiciones de la propiedad
Se hospedó 1 noche en diciembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

8/10 Bueno

Joe

Le gustó: Limpieza y servicio y personal
Did not like that there was no fridge or microwave in the room. When I booked it showed that there was these items in the room
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 27 dic. 2023
Hi Joe,We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Lilith #Team6

4/10 Malo

Lino

Se hospedó 1 noche en diciembre de 2023
Respuesta de Saad Ahmad, el 16 ene. 2024
Thank you for staying with us.

10/10 Excelente

Thomas

Le gustó: Servicio y personal y condiciones de la propiedad
Always find this Motel 6 comfortable, relaxing stay. Staff is courteous and helpful. Has some good eating establishments around it and very to find on my drive.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 27 dic. 2023
Hi Thomas,Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excelente

Denise

Le gustó: Servicio y personal y condiciones de la propiedad
The parking lot is covered in garbage
Se hospedó 1 noche en diciembre de 2023
Respuesta de Brand Experience Team, el 27 dic. 2023
Hi Denise,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6

2/10 Terrible

Ashleigh

Viaje familiar con niños
No le gustó: Limpieza, servicios, condiciones de la propiedad
I stayed at this motel just last night and I am absolutely covered in bed big bites.( 15-20). Had an allergic reaction so have to go to the hospital this morning. I will never be staying at this motel ever again!!! Clean your rooms!! Deal with your problems!! charging $200 for a room that’s infested with bugs, smells and isn’t clean is a big problem. Don’t stay here!! It’s not worth the little less you’ll pay for the other hotels in the area.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y., el 21 dic. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

2/10 Terrible

Michael

Viaje familiar
No le gustó: Limpieza, servicios, condiciones de la propiedad
Dated, smelled
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y., el 21 dic. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

10/10 Excelente

Connie

Viaje familiar
No le gustó: Servicios
Convenient
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y., el 21 dic. 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Bueno

Tara

Se hospedó 1 noche en noviembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

4/10 Malo

Sandi

Se hospedó 1 noche en diciembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

2/10 Terrible

Terra

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The stay was awful. Not able to adjust temperature, it didnt work. The room was so hot, not able to sleep. I would not recommend this hotel again.

2/10 Terrible

Sophie

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Smells like cigarette everywhere, in the hallways, in the rooms. AC did not work, it was so hot in the room, had to keep the window openned all night and it was super noisy outside. Seems like people smoke in the hotel and it travels in the vents because the cigarette smoke smell was terrible especially in the bathroom. Worst night ever.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y., el 12 dic. 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

2/10 Terrible

Sarah

Viaje familiar con niños
No le gustó: Limpieza y condiciones de la propiedad
The guy at the front desk was nice. He’s the only good thing about this location. I’ve stayed at Motel 6’s before, and this is by far the most disgusting experience I have EVER had! Within the first 5 minutes of being in the room, we found 2 bugs crawling around. After their demise, we were happy to not have spotted another one. The comforter had cigarette burns in them. One mattress was caved in the middle. My daughter and I slept fully clothed over the blankets. Absolutely disgusting. The mini fridge was covered in the last persons greesy finger prints, and the table and chairs were both unclean. I used soap and our face towels to clean everything in the room. There was some weird white gunk mixed with hair stuck to the wall in the bathroom, as well as writing on the wall. Floors were sticky. The walls are paper thin. We heard people walking above us, and the TV next door. Needless to say…will never go back to this location, and may never go to a Motel 6 again in my life.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Nancy Y., el 12 dic. 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

6/10 Aceptable

Olivia

Se hospedó 1 noche en diciembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

2/10 Terrible

Lilibeth

Viaje familiar
No le gustó: Limpieza y condiciones de la propiedad
I like that it close to the shops . I do not like that you enter the lobby is dirty I enter the room it’s smell terrible It’s not pleasant smell the hallway.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Nancy Y., el 12 dic. 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excelente

Simplyselenarose

Viaje familiar con niños
Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Great
Se hospedó 1 noche en noviembre de 2023
Respuesta de S. Ahmad, el 2 dic. 2023
Thank you for staying with us.

2/10 Terrible

Gregory

Se hospedó 1 noche en noviembre de 2023
Respuesta de saad, el 2 ene. 2024
Thank you for staying with us.

10/10 Excelente

Deoraj

Viaje en pareja
No le gustó: Limpieza, servicios, condiciones de la propiedad
Didn't get back my deposit
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 26 nov. 2023
Hi Deroj,Usually it takes 2-3 business days to get back your deposit. Please kindly let us know if it has been more than 3 days.Thank you

6/10 Aceptable

connie

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
It was not that much cheaper than other options but the place was pretty basic, clean , but double beds and no services. It was more like a university dorm room and it was very hot. If i was a single woman i would find it a bit sketchy late at night.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 26 nov. 2023
Hi Connie,Thank you for staying with us. We will consider your words and make it best before your next stay with us.Thank you,

4/10 Malo

Mathieu

No le gustó: Limpieza, servicio y personal, condiciones de la propiedad y comodidad de las habitaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 26 nov. 2023
Thank you for staying with us

2/10 Terrible

darrin

Viaje con mascota
Le gustó: Servicio y personal y servicios
No le gustó: Limpieza y condiciones de la propiedad
Refugee hotel. Lots of people hanging out in lobby
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 16 nov. 2023
Hi Darren,Thank you for staying with us. Apologies for the Convenience. we believe due to high occupancy it would have been busy at lobby.Thank you,

10/10 Excelente

Robert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 30 nov. 2023
Thank you for staying Motel 6, Whitby

2/10 Terrible

Michelle

Viaje en pareja
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Took 15 minutes for employee to show up behind the desk. There are people living there like this is an apartment building. Towels in the room were stained and the furniture is very dated. T.V. was very grainy to watch. Hallways smelled like smoke, like you were in a smoky bar.
Se hospedó 1 noche en noviembre de 2023
Respuesta de saad, el 10 nov. 2023
Hi Michelle,We apologies for the inconvenience that was caused during your stay. We look forward for improving the mentioned concerns and hope to see you soon.Thank you,

8/10 Bueno

Kimberly

Viaje familiar
Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
The staff was awesome. Prompt when we needed a hair dryer that worked. The staff was excellent and friendly.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Saad Ahmad, el 10 nov. 2023
Thank you staying at Motel6, whitby. We look forward to serve you soon.

4/10 Malo

April

Le gustó: Servicio y personal
No le gustó: Condiciones de la propiedad
Se hospedó 3 noches en noviembre de 2023
Respuesta de Saad Ahmad, el 10 nov. 2023
Thank you staying at Motel6, Whitby

4/10 Malo

Derek

No le gustó: Limpieza, servicios, condiciones de la propiedad
Nobody at front desk on check out. Security too lazy to move out of way of door. No control over heat. Window open whole time. Overpriced for such bad conditions. Bugs kept getting in through the non working bathroom fan. You need better syaff here
Se hospedó 2 noches en noviembre de 2023
Respuesta de Saad Ahmad, el 5 nov. 2023
Hi Derek,We apologize for the inconvenience. We look into the matter and will make it better at your next stay with us.Thank you,

8/10 Bueno

Ryan

Le gustó: Limpieza, servicio y personal, condiciones de la propiedad
Nice hotel and inexpensive.
Se hospedó 1 noche en octubre de 2023
Respuesta de Saad, el 6 nov. 2023
Hi Ryan,Thank you for your stay.

6/10 Aceptable

Brenda

Viaje de negocios, Viaje familiar
Le gustó: Servicio y personal
We had no lock mechanism on bathroom door. The beds were fresh & clean but the room switchplates, phone & remote & tabletop were unclean. Staff was pleasant.
Se hospedó 1 noche en octubre de 2023
Respuesta de Saad Ahmad, el 5 nov. 2023
Hi Brenda,Thank you for letting us know about the following concerns. We will try our best to improve our services.Thank you,

8/10 Bueno

Amarpreet Singh

Le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Good
Se hospedó 1 noche en octubre de 2023
Respuesta de Nancy Y., el 7 nov. 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

2/10 Terrible

Joanne

Se hospedó 1 noche en octubre de 2023
Respuesta de Saad Ahmad, el 18 nov. 2023
Hi Joanne,Thank you for staying with us,

6/10 Aceptable

Seanna

Le gustó: Limpieza y servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de Saad Ahmad, el 5 nov. 2023
Thank you for staying with us.

4/10 Malo

Nadine

No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Se hospedó 2 noches en octubre de 2023
Respuesta de Saad Ahmad, el 10 nov. 2023
Thank you for staying at Motel6, Whitby

2/10 Terrible

Edmond

Se hospedó 3 noches en octubre de 2023
Respuesta de Saad Ahmad, el 11 nov. 2023
Thank you for staying at Motel6, Whtby

4/10 Malo

Thomas

Se hospedó 1 noche en octubre de 2023
Respuesta de saad ahmad, el 10 nov. 2023
Thank you for staying at Motel6, whitby

6/10 Aceptable

Carl

Le gustó: Servicio y personal
No le gustó: Servicios y condiciones de la propiedad
Was very disappointed. No microwave in the room, no iron, no tea port, no fridge, the toilet seat had no cover. No proper blinds for the curtain which means you must pull the curtain all the way through because there’s no second curtain to pull across because someone outside will definitely see you from the parking lot.
Se hospedó 7 noches en octubre de 2023
Respuesta de Saad Ahmad, el 29 oct. 2023
Hi Carl,Sorry for the inconvenience, All the amenities are mentioned on our booking website. We will surely look into the matter to make it far better at your next stay with us,Thank you,

2/10 Terrible

Andrew

Viaje familiar
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Room was covered in spiders and bugs. We left this hotel.
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team, el 26 oct. 2023
Hi Andrew,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Cameron

Viaje en grupo
No le gustó: Limpieza, condiciones de la propiedad, comodidad de las habitaciones
Bugs bugs bugs
We walked in the room and in 10 seconds I saw a bug scurry behind the head board. As soon as I started looking around there were bugs everywhere on every wall. So gross. Lobby was messy and dirty, garbages over flowing in the back. Service was okay, they didn’t believe me until I showed him pictures. Got a refund and left.
Se hospedó 1 noche en octubre de 2023
Respuesta de Brand Experience Team, el 26 oct. 2023
Hi Cameron,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

8/10 Bueno

Kevin

Le gustó: Servicio y personal
Se hospedó 1 noche en octubre de 2023
Respuesta de saad, el 29 oct. 2023
Hi Kevin,Thank you for staying with us.Regards,