Ratings based on 307 Verified Reviews

3.9 out of 5
79% of guests recommend
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
Recommended
for Everyone
by A verified traveler from Ottawa

Posted Feb 21, 2017
The place in need of some refreshing. Particularly the entrance, lobby, hallways.
Comment from Hotel Management
Feb 23, 2017 by Candace Smaggus - GM, Hotel Management
Dear Peter, Thank you very much for your feedback, reviews likes yours let us know where we need to focus our efforts. hope to see you again soon! Sincerely, Candace Smaggus General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Burlington

Posted Jan 22, 2017
Pros: Courteous staff. No hidden fees. No charge for parking.
Location: Shopping and restaurants nearby
My stay was very comfortable. Check in and check out were fast with no hidden costs.
Comment from Hotel Management
Jan 23, 2017 by Candace - GM, Hotel Management
Dear Anna, We are delighted you enjoyed your stay with us! Thank you for sharing your feedback and we hope to see you again soon! Sincerely, Candace Smaggus General Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent price, pet friendly + staff awesome!

Posted Jan 20, 2017
Perfect for our weekend trips to visit family! I was thrilled to find a pet friendly hotel and the entire staff was fantastic. Breakfast rocked, coffee was grand. Thank you for a delightful stay. 😀
Comment from Hotel Management
Jan 23, 2017 by Candace - GM, Hotel Management
Dear Valued Guest, I am so happy we were able to meet your expectations while traveling with your furry companion! Thank you for the great feedback on our complimentary hot breakfast and mentioning our friendly staff! See you soon! Sincerely, Candace Smaggus General Manager
3 out of 5
by A verified traveler

Posted Jan 1, 2017
Cons: a pool would be awesome and maybe have more variety with the hot breakfast
for the money one would expect to have a pool/hot tub
Comment from Hotel Management
Jan 3, 2017 by Candace GM, Hotel Management
Dear Guest, Thank you very much for your review! Hope to see you again soon! Sincerely, Candace Smaggus
3 out of 5
Recommended
for Everyone
by A verified traveler

Dec 11/12 Review

Posted Dec 13, 2016
Pros: The price for the roomand the fact they served a breakfast in the morning.
Cons: The shower head was ~ 75% plugged with calcium so I had a shower using a jet of water that was 1" wide.
Location: It's close to the 401 so access is good.
The room was clean and well supplied with towels. The TV worked with a multitude of channels. The heating was fine. Unfortunately my room faced the hgy 401 so there was road noise. And they I was on the ground floor and it snowed over night so they were up bright and early plowing the parking lot. The free coffee in the lobby was luke warm. The staff were very professional and helpful..
Comment from Hotel Management
Dec 15, 2016 by Candace - GM, Hotel Management
Dear Valued Guest, Thank you for your feedback and positive comments. We will work to improve the areas you mentioned to better serve our guests in the future. We hope to see you again, thank you for your business! Sincerely, Candace Smaggus General Manager
3 out of 5
by A verified traveler from Belleville, Ontario

it was just okay

Posted Dec 2, 2016
Pros: location
Cons: more comfortable bed
requested a taxi to be called to pick us up .... taxi took a long time and asked the front desk to call again .... She was very impatient.
Comment from Hotel Management
Dec 5, 2016 by Candace - GM, Hotel Management
Dear carole_emma, I sincerely apologize if you felt if our front desk agent was impatient while assisting with your taxi request. I will be sure to follow up her but I assure you we are always at your service! Thank you for your feedback and we hope to see you again soon! Sincerely, Candace Smaggus General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Basic clean hotel. Nothing special but comfortable

Posted Nov 17, 2016
Convenient and clean but pretty basic with a small fitness room.
Comment from Hotel Management
Nov 21, 2016 by Candace GM, Hotel Management
Dear Russ, Thank you for mentioning our convenient location and clean rooms! We appreciate your feedback and hope to see you again soon! Sincerely, Candace Smaggus General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from new york

Conv. location. ..clean. a little older but nice

Posted Nov 14, 2016
Seniors from NY... very nice stay. A little older but great value and a clean room. Would stay here again, for sure.
Comment from Hotel Management
Nov 16, 2016 by Candace - GM, Hotel Management
Dear Doris, Thank you for a very kind review! We would be happy to host you again anytime! We appreciate your business. Sincerely, Candace Smaggus General Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

I enjoyed my stay at the Quality Suites Whitby

Posted Nov 10, 2016
Location: I like this location because it was close to the GO. Used a taxi on day, and drove myself the other days - however the GO parking is limited
The room was clean, the bed slept well, the washroom was well equipped. I liked the nightlight in the bathroom No internet on the first night - due to construction work Breakfast was okay...
Comment from Hotel Management
Nov 11, 2016 by Candace - GM, Hotel Management
Dear Valued Guest, I am so pleased you enjoyed your suite! I do apologize if the WIFI outage cause you any convenience. Thank you very much for sharing your review. We hope to see you again! Sincerely, Candace Smaggus General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Room

Posted Oct 31, 2016
We got the King suite and very much enjoyed it. Liked the sitting area that was separate from the bedroom and that it had a table in the room for us to eat at if we wanted to. The price for the suite was only 10.00 more and so worth the extra money.
Comment from Hotel Management
Nov 9, 2016 by Candace GM, Hotel Management
Dear Valued Guest, Thank you very much for taking the time to share your feedback! We are happy you enjoyed your stay! See you soon! Sincerely, Candace Smaggus General Manager