Great apartment; construction debris, fire safety issues & inconsistent service major drawbacks
Posted Jun 16, 2010
The apartment we rented had a great layout with very nice views, sleek furniture and appealing design accents. It was quiet in the evenings and at night. The location was great, a 15 min walk or three bus stops away from Oslo S train station.
However, on the downside, the apartment was in a building that was still under construction, with dust and construction debris in the elevator, stairwell and building entry.
Communication on arrival was so-so, while people were responsive and friendly in answering questions about where to pick up keys etc., at the appointed time there was nobody there to help, so the key pickup was delayed by an hour. The apartment had no towels (and it took a day and two reminders to get them), no trash can (we never got one) nor a coat rack. With all the dirt in the building and no room service the lack of even a broom or a dust pan made it difficult to keep the place clean during the week of our stay.
An early-morning fire alarm in the building during our stay revealed that there were no instructions on what to do in the case of a fire, nor was there any follow-up afterwards, even though alarms kept going off in the entry area.
The bottom line: Great design and nice views, friendly janitor & office personnel, but only worth it if you can get a room in one of the buildings that have no further construction going on and are willing to put up with occasional lack of professionalism that would be unacceptable for any hotel three stars or up.