Ratings based on 4,984 Verified Reviews

4.2 out of 5
87% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Great location, a short walk from the station

Posted Mar 17, 2017
Pros: The staff, friendly and helpful
Cons: Shorter queues at check-in
Great location, a short walk from the station and the FlytoGet airport train. Super restaurants within a few hundred meters
Comment from Hotel Management
Mar 19, 2017 by Gu, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay. I hope we will have the pleasure of welcoming you back in the future! Kind regards, Catharina
4 out of 5
Recommended
for Everyone
by A verified traveler from Alberta

Great location near the train and super breakfast

Posted Mar 11, 2017
Pros: Location and the delicious breakfast with very good layout and service from staff.
Cons: The need for better service in the 34th floor bar and a restaurant that was more reasonably priced.
Location: Great location to walk and see attractions. Also close to shopping and restaurants. Really liked that we could walk over from the train station.
This is a business hotel which is very close to the train station. It was a good location. The service in the lobby bar was great but not the same for the bar on the 34th floor. We went for a drink just after it opened one night and there were dirty coffee cups still on the window counter. The service was not welcoming and little things were annoying: no napkins or coasters and my glass was wet at the bottom, the bill folder had a sticky substance on it, and the cost of drinks was very pricey for less than average bar service. Made us afraid to try the fancy restaurant for fear of more of the same. Otherwise, the room and hotel were as expected.
Comment from Hotel Management
Mar 15, 2017 by Guest Relations Manager, Hotel Management
Dear Linda, Thank you for your feedback regarding your stay with us. I appreciate your comments regarding the Skybar, and I have forward this to their management team. Furthermore, I hope we will have the pleasure of welcoming you back in the future. Kind regards, Catharina
2 out of 5
by A verified traveler

Phone in reception not answered

Posted Feb 23, 2017
Pros: Good Gym
Cons: Service overall . When I arrived I was in the Queue, the reception staff served someone else and did not point the person to the queue
Location: good location
The hotel does not take visa debit card , which means I had to find cash point and give them cash on account , in this age of modern technology Why?
Comment from Hotel Management
Feb 27, 2017 by Customer Care, Hotel Management
Thank you for your review. We are glad you liked the gym and the location of the hotel. We apologize for the disappointing service you received when checking into the hotel and calling down to reception. We appreciate you sharing your experience and hope for another opportunity to exceed your expectations.
2 out of 5
by A verified traveler from berkshire uk

Good location but that was all that was good

Posted Feb 22, 2017
Cons: Needs a refurb, I understand one is underway
Helpful friendly staff but unable to resolve issues Safe wouldn't work and staff unable to fix No hairdrier though one was delivered later Bathroom door handle kept falling off, staff just shoved it on again sauna and pool area very poor, especially access Breakfast food good but very cramped tables Good location
Comment from Hotel Management
Feb 25, 2017 by Guest Relations Manager, Hotel Management
Dear A and M, Thank you for your feedback regarding your stay with us. I am sorry to learn we did not manage to solve all of your problems during your stay. I will forward this to my tam in order for us to improve. I hope we will have the pleasure of welcoming you back in the future and that we will manage to give you a new impression of the hotel. Kind regards, Catharina
5 out of 5
Recommended
for Everyone
by A verified traveler from Yorkshire

Good hotel great location

Posted Feb 3, 2017
Pros: Location is great and friendlyknowledgeable staff
Cons: Breakfast - hot food was mildly warm at best. Some of the decor could be updated but not a major issue
Location: Central for everything. 5-10 minute walk into city centre.Adjacent to Oslo Central railway station and close to tram and bus stops.
Hotel staff were very helpful particularly reception and porter desk. Gave us very informative and helpful local information. Arrived early and allocated a room which was very welcome. Stayed on 17 th floor very speedy lift and great view. Hotel is centrally located for everything especially the airport express train shuttle. Only disappointment was the hot breakfast was not actually hot, however a good selection and variety of cold food. Would recommend this hotel and hope to return when next in Oslo
Comment from Hotel Management
Feb 5, 2017 by Guest Relations Manager, Hotel Management
Dear Phil, Thank you for your kind feedback regarding your stay with us. I am happy to hear you enjoyed the convenient location and we are looking forward to welcome you back the next time you are in Oslo! Kind regards, Catharina
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to shops restaurants &station

Posted Feb 2, 2017
Enjoyed our stay here pleasant safe welcoming staff nice food Only comment would be roof top bar small and not open on sundays
Comment from Hotel Management
Feb 5, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your feedback regarding your stay. I hope we will have the pleasure of welcoming you back in the future! Kind regards, Catharina
5 out of 5
Recommended
for Everyone
by A verified traveler from London

Excellent city hotel

Posted Jan 7, 2017
Pros: Loved the views over the city and the beautiful sunsets. Breakfast was fantastic. Staff and customer service excellent.
Cons: Nothing
Location: Brilliant location close to central station, city centre and opera house. Everything walkable though good transport too.
Great hotel, great location, fantastic breakfast, lovely friendly and helpful staff, fantastic views from the upper floors. Loved it and would definitely stay again.
Comment from Hotel Management
Jan 25, 2017 by Guest Relations Manager, Hotel Management
Dear Amandak, Thank you for your very kind review regarding you recent stay with us. It warms my heart to read your feedback, and I am already looking forward to welcome you back in the future! Kind regards, Catharina
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 5, 2017
Pros: Breakfast
Cons: Renovate corridors and rooms
Location: Next to central train station, convenient to and from airport by train.
Location is good, rooms are quite small, a bit old, breakfast is very good.
Comment from Hotel Management
Jan 25, 2017 by Guest Relations Manager, Hotel Management
Dear Guest, Thank you for your feedback. We have actually just started a refurbishment of our guest rooms. Moreover, I am glad to learn you were satisfied with the rest of your stay. Kind regards, Catharina
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Dec 27, 2016 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from colchester

Good location

Posted Dec 19, 2016
Good central location. Just yards from teains, bus and tram inter-connections