Ratings based on 4,211 Verified Reviews

3.9 out of 5
82% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Canada

Wonderful Stay

Posted Jul 18, 2017
I have stayed at this hotel multiple times. The service and quality is consistently good. Stayed in a business room and the view from the 18th floor was so nice. The room was very quiet and great for sleeping. Nespresso coffee maker, movies and complimentary breakfast room service are additional perks that can be utilized with the business room option. The front desk staff were very welcoming and helpful. Thank you for a great stay.
Comment from Hotel Management
Jul 19, 2017 by Front Office Manager, Hotel Management
Dear Ann, Thank you for sharing your wonderful feedback of your recent stay with us. We are delighted to read about your experience with your room, and to know that you have been taken well cared for by our employees. I hope we have the pleasure to welcome you back next time you visit Oslo. Best Regards André Finstad Front Office Manager
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 17, 2017
Small room and bathroom. Very basic. Good location and breakfast.
Comment from Hotel Management
Jul 19, 2017 by Front Office Manager, Hotel Management
Dear Guest, Thanks for your honest feedback. It’s disappointing to hear that the room didn’t meet with your expectations. I’ll share your feedback with the team here and rest assured, we’ll take your comments on board and where possible, look to make improvements. I hope we have the pleasure to see you again next time you visit Oslo. Warm Regards
2 out of 5
by A verified traveler

Great location - but that's all

Posted Jul 11, 2017
Having traveled through 11 European cities in the last month including most of Northern Europe/ Scandinavia I think I have a fair view of the hotel scene. This was, by some margin, the most disappointing place in the lot. I was shocked that a major chain would put their name on this property. No air! None. Nada. Zero. Not just no air conditioning but no circulating air. Opening the window did little more than let in the humidity and street noise. Despite numerous requests, two in person, I had no attention to this matter. On a bright note, the breakfast buffet was quite nice and the fresh orange juice delicious - but not worth the ultimate price.
Comment from Hotel Management
Jul 18, 2017 by Customer Care, Hotel Management
Dear Hoff, Thank you for taking the time to write us a review. We are delighted that you enjoyed the breakfast buffet, especially the orange juice. We are sorry to hear you were not satisfied with the standard of the hotel, especially your room conditioning unit and staff service experience. Your feedback is important to us and will be shared with the hotel management team
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 8, 2017
Pros: This was close to the level of "American" we were looking for.
We were looking for a more "American" hotel for our last couple of days in the country.
Comment from Hotel Management
Jul 19, 2017 by Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your comments of your recent stay with us. It is a true pleasure to read that you enjoyed our hotel. Welcome back! Kind Regards André Finstad Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from West Des Moines, Iowa

Nice modern hotel near city center and sights.

Posted Jul 7, 2017
Pros: Location, cleanliness, friendly staff, good buffet breakfast.
Cons: Add Washclothes in rooms. Finish renovation of restaurant and lobby.
Location: Central location within walking distance of most of Oslo tourist sights.
Hotel provided a good base for exploring Oslo sights. A lot of tour groups apparently use this hotel. Great rooftop bar provides panoramic view of Oslo.
Comment from Hotel Management
Jul 19, 2017 by Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback of your recent stay with us. It is a true pleasure to read that you enjoyed our friendly service and breakfast. I hope we have the pleasure to welcome you back with us soon. Kind Regards André Finstad Front Office Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Aberdeenshire, Scotland

Location ideal close to tourist area, royal palace

Posted Jul 1, 2017
Pros: The location, the cleanliness and hotel efficiency
Very convenient and well organised hotel, close to a lot of tourist areas, including the royal palace and grounds. Walking distance to town centre shops and harbour promenades. All in all, ideal place to stay for our week's holiday in Oslo. Got all the facilities , friendly staff and excellent choices for breakfast. No noise at night either, another big plus. This was my first time in Oslo, my next trip to this wonderful city I'll be back at this hotel.
Comment from Hotel Management
Jul 19, 2017 by Front Office Manager, Hotel Management
Dear John, Thank you for sharing your great comments of your recent stay with us. It is truly wonderful to read how much you enjoyed our hotel and our city. I hope to see you again soon. Kind Regards André Finstad Front Office Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Bishops Stortford

Veg & Vegan options

Posted Jun 5, 2017
Could provide more veggie and vegan items for breakfast
Comment from Hotel Management
Jun 6, 2017 by Front Office Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback of your recent stay with us. I will share your comments internal with our kitchen team, to see what improvements we can do with our breakfast. Kind Regards André Finstad Front Office Manager
2 out of 5
by A verified traveler

Very expensive with a very modest room

Posted Jun 2, 2017
Pros: Location
Room is small with poor furnishings, Breakfast somewhat ordinary. Main problem is an excessive price. I would expect this property to be worth less than half of what was charged even for Oslo.
Comment from Hotel Management
Jun 5, 2017 by Danielle Dalvang, Service Manager, Hotel Management
Dear guest, Thank you for the feedback. It's unfortunate that the room did not meet your expectations - I will share the feedback with the team, and we will look to make improvements where possible. Best regards, Danielle Dalvang, Service Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Dhaka Bangladesh

very convenient and quait hotel

Posted May 12, 2017
Pros: Evrything and in future if I go to Oslo I shall stay in the same hotel
Cons: The Gym needs a few more equipments.
Location: I had my friends and they took me around and visited all major attractions
Very friendly and helpful..A young lady who checked me out while leaving helped me with my luggage upto the car which is rare in an European hotel.
Comment from Hotel Management
May 14, 2017 by Danielle Dalvang, Service Manager, Hotel Management
Dear Ludwig Hause, Thank you so much for the wonderful feedback! We're very glad you enjoyed your stay, and hope we get the opportunity to welcome you back in the future. Best regards,
4 out of 5
by A verified traveler

Posted May 8, 2017
Air conditioning wasnt very cold and the toilet paper was very rough!
Comment from Hotel Management
May 8, 2017 by Front Office Manager, Hotel Management
Dear Guest, Thank you for your feedback of your recent stay with us. I am sorry to read about your experience with your warm room. I will make sure your comments are shared internal to avoid this in the future. I hope we have the pleasure to welcome you back with us next time you visit Oslo. Kind Regards Andrè Finstad Front Office Manager