Ratings based on 4,223 Verified Reviews

3.8 out of 5
87% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Posted Mar 13, 2018
This hotel has an elegant foyer and my room was comfortable and relatively spacious. The breakfast was excellent. Reception staff were delightful and extremely helpful.
Comment from Hotel Management
Mar 16, 2018 by Robert Nyman, Hotel Management
Thank you Richard for your feedback, we appreciate it a lot and hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 19, 2018
The hotel is amazing. It is within walking distance to the city centre. They refurbished some of the rooms, and I got to stay in one of them. The experience was pleasant. The room was always clean and warm. I liked breakfast as well.
Comment from Hotel Management
Jan 19, 2018 by Wictor, Service Quality Manager, Hotel Management
Thank you so much for your feedback, it means a lot to us. We are very happy that you enjoyed your stay at Crystal Plaza Hotel! We hope to get the chance to welcome you back in the near future!
4 out of 5
by A verified traveler

good hotel

Posted Jan 3, 2018 on Hotels
The staff was very friendly and helpful. The building is beautiful and "historic" but with the original windows. The windows were drafty and let in a lot of street noise (we were on the second floor, so that likely made it worse). Particularly, there was a theater directly under our room playing music into the street that came into our room every night. Pay extra for the upgraded room. We had plenty of space - not cramped at all. The bathroom was updated and modern, bed was comfortable. Room had a small TV and a variety of English, Swedish, and Chinese language channels. I would definitely stay again but request a room on the back or on a higher floor.
Comment from Hotel Management
Jan 9, 2018 by Robert Nyman, Hotel Management
Thank you for your kind feedback and welcome back to us.
4 out of 5
by A verified traveler

Posted Dec 12, 2017 on Hotels
Comment from Hotel Management
Jan 11, 2018 by Robert Nyman, Hotel Management
Thank you very much for your feedback and welcome back next time.
3 out of 5
Recommended
for Everyone
by A verified traveler from sweden

Nice hotel nice location close to everything

Posted Dec 5, 2017
I booked through expedia a single room but was very small was barely moving and the shower trail was bery small and u cant even stand to have a shower so i exchange with the biggest suit and i paid the difference to feel comfortable and was with a very amazing bathroom
Comment from Hotel Management
Jan 11, 2018 by Robert Nyman, Hotel Management
Thank you Fadi for your feedback and welcome back next time.
3 out of 5
by Henrik

Convinient hotel

Posted Dec 4, 2017 on Hotels
God located hotel but a but run down. The towel drying rack was really repaired with ductape..
Comment from Hotel Management
Jan 11, 2018 by Robert Nyman, Hotel Management
Tack för Din feedback, vi har noterat Dina synpunkter och kommer åtgärda felet omedelbart.
4 out of 5
by Dmitri

Great for a night, maybe not best for many nights

Posted Nov 28, 2017 on Hotels
Good hotel! Sauna was broken unfortunately
Comment from Hotel Management
Jan 10, 2018 by Robert Nyman, Hotel Management
Thank you Dmitri for giving us feedback, we appreciate it.
2 out of 5
by A verified traveler from florida

Mold in the bathroom, old facility

Posted Nov 24, 2017
Hotel is in downtown, good location. Old style, and needs modernization. Bathroom had a bad smell and there was mold. The beds are too soft, not comfortable.
Comment from Hotel Management
Nov 25, 2017 by Robert Nyman, Front Desk Manager, Hotel Management
Thank you for your feedback, we will look into this right away.
4 out of 5
by Valtteri

Posted Nov 22, 2017 on Hotels
Comment from Hotel Management
Jan 10, 2018 by Robert Nyman, Hotel Management
Thank you for your feedback, we appreciate it.
5 out of 5
by Michael

Great hotel, super clean

Posted Nov 22, 2017 on Hotels
The service here was absolutely great. We arrived too early, but the front desk went above and beyond to accommodate us. The room was clean and comfortable. Overall, I am really happy we stayed here.
Comment from Hotel Management
Nov 25, 2017
Thank you Michael for your kind feedback, we appreciate it a lot. Kind regards, Robert Nyman, Front Desk Manager