Ratings based on 1,386 Verified Reviews

4.4 out of 5
95% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by E. D.

Posted Aug 26, 2017 on Hotels
Great hotel...lovely room...terrific view...service excellent...max fantastic.
Comment from Hotel Management
Aug 28, 2017
Dear E.D. Thank you for your feedback, we are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back again soon! Kind regards, Jessica Sturén
5 out of 5
Recommended
for Everyone
by A verified traveler from Adelaide Australia

Absolutely beautiful hotel

Posted Aug 23, 2017 on Wotif
Pros: Staff were amazing, very helpful, and Maxwell on the door was always very helpful with great advice. Our room on the first floor in the corner was
Fantastic location, just across the road from Hop On Hop Off bus stop and boat tours. Could walk everywhere. Staff were amazing, very helpful, and Maxwell on the door was always very helpful with great advice. Our room on the first floor in the corner was amazing, and the food in the restaurant was delicious.
Comment from Hotel Management
Aug 28, 2017 by Jessica Sturén, Hotel Management
Dear Kathy, Thank you very much for your feedback. We are so happy to hear that you had an excellent stay with us and that you enjoyed your room, our location and the service provided by our fantastic staff. We hope to have the pleasure of welcoming you back again soon! Kind regards, Jessica Sturén
5 out of 5
by Nicholas

Posted Aug 22, 2017 on Hotels
Overall, the hotel was excellent
Comment from Hotel Management
Aug 28, 2017
Dear Nicholas, Thank you for your feedback. We are delighted to hear that you had an excellent stay with us and we look forward to welcoming you back again in the future! Kind regards, Jessica Sturén
4 out of 5
by Anne

This traveler left a rating score only Posted Aug 21, 2017 on Hotels
4 out of 5
Recommended
for Everyone
by A verified traveler from Sydney

Great location, luxury hotel

Posted Aug 20, 2017
We had a wonderful stay at the hotel, staff were great especially Isaak who gave fantastic tips and top service- he took great care of us! My only (small) complaint was that the bathroom amenities were not replaced enough over our 4 day stay, and a couple more water bottles would have been better. Overall we had the BEST honeymoon stay anyone could wish for and we hope to return!
Comment from Hotel Management
Aug 28, 2017 by Jessica Sturén, Hotel Management
Dear Christina, Thank you for your feedback. We are happy to hear that you chose to stay with us during your honeymoon and that you enjoyed your experience! Thank you for recognizing our staff. We appreciate your comments regarding the bathroom amenities, I will forward your feedback for future improvements. We hope to have the pleasure of welcoming you back again soon! Kind regards, Jessica Sturén
5 out of 5
by Nancy

Pampered in Stockholm

Posted Aug 12, 2017 on Hotels
We loved the Diplomat. Wonderful location, service, the most comfortable beds, and fantastic fitness room!
Comment from Hotel Management
Aug 28, 2017
Dear Nancy, Thank you for your feedback. We are delighted to hear that you enjoyed our location, the service, our beds and our fitness room, We hope to have the pleasure of welcoming you back again soon! Kind regards, Jessica Sturén
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Centrally located

Posted Aug 8, 2017
Professional & helpful staff to name a few Sara, Mahalin, Ewen, Isaac, Maxwell.....
Comment from Hotel Management
Aug 28, 2017 by Jessica Sturén, Hotel Management
Dear Mahen, Thank you for your feedback, and for recognizing our fantastic staff. We hope to have the pleasure of welcoming you back again soon! Kind regards, Jessica Sturén
4 out of 5
Recommended
for Everyone
by A verified traveler from Washington, DC

Great location, friendly and helpful staff

Posted Aug 6, 2017
Pros: location, comfortable room (with air conditioning), excellent shower
Cons: noise issues, better organization of breakfast buffet
Location: Djurgården, shopping, great restaurants
Wonderful two night stay at the Hotel Diplomat. Great location - easy walk to sights (especially Djurgården), hot new restaurants (Speceriet was fantastic!), and shopping. Beautiful old historic building. Great bathroom in our room with both a shower (excellent water pressure) and bath. Wonderful bath products. Butiken on the first floor is a great little food shop and wine bar - staff can help you create a fabulous gourmet picnic meal. There were a few less pleasant aspects of our stay: 1) the breakfast in the morning was always incredibly busy and noisy, and just not a relaxing experience, and 2) the noise from both within the hotel and from the street was quite loud and kept us up at night - dance music as late as 3 AM! We had a room on the first floor, and I think the noise issue (especially from inside the hotel) may be less on higher floors.
Comment from Hotel Management
Aug 28, 2017 by Jessica Sturén, Hotel Management
Dear Krobien, Thank you for your feedback. We are delighted to hear that you enjoye our location, your room and our food hall and wine bar; Butiken. However, we regret to hear that you found our breakfast to be noisy and busy and that you experienced some issues with noise in your room. Our breakfast tend to be busy during the weekend, as we are also welcoming external guests to have breakfast at our Hotel. Regarding your room, we do have rooms that are facing the courtyard and the street/waterfront outside, and as you mentioned, the rooms higher up facing the inner courtyard is generally more quiet. We do apologize if there were noices from other guests, keeping you awake. We hope to have the pleasure of welcoming you back again soon, and that you get to experience a more quiet room then! Kind regards, Jessica Sturén
5 out of 5
by ian

This traveler left a rating score only Posted Jul 28, 2017 on Hotels
4 out of 5
by Alison

Posted Jul 25, 2017 on Hotels
Very lovely. Close to everything and a beautiful hotel. Good value for the money. reception staff was excellent. Bar staff was good although maybe not as attentive as they could be.
Comment from Hotel Management
Aug 28, 2017
Dear Alison, Thank you for your feedback. We are delighted to hear that you had a lovley stay with us. We appreciate your comment regarding the bar staff, I will definitely forward your feedback for future improvements. We hope to have the pleasure of welcoming you back again soon! Kind regards, Jessica Sturén