Ratings based on 113 Verified Reviews

4.5 out of 5
100% of guests recommend
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel.

Posted Jul 26, 2017
Good location, close to centre, but removed enough to be quiet. Walking distance to the train station and Stodolni St. The street in front of the hotel was completely torn up while we were there with no sign of much progress being made, so this was a bit of an unexpected inconvenience. Rooms were spacious and clean. Breakfast was great. The onsite bar was lovely.
Comment from Hotel Management
Jul 27, 2017 by Radim, Hotel Management
Dear Guest, thank you so much for your positive review. I am so pleased to see that you liked our hotel and enjoyed our services. Unfortunately there are essential road works in front of the hotel which we cannot influence. However I can assure you that this will not affect the level and quality of service delivered to all our guests. We hope to welcome you back in our hotel soon again. Many thanks and kind regards Radim, Sales and Marketing manager
5 out of 5
by A verified traveler

Posted Jun 20, 2017 on Hotels
Comment from Hotel Management
Jul 27, 2017 by Kristina, Hotel Management
Dear Guest, thank you so much for your feedback, we are delighted you have enjoyed stay with us. Hope to welcome you back soon. Have a nice day, Radim Sliva - Sales & Marketing Manager
5 out of 5
by richard

A really lovely hotel at a good price

Posted Jun 15, 2017 on Hotels
Ostrava may not be your first choice for a holiday destination (we were visiting friends locally) but if you're in town, I can't recommend this place too highly. There were road works and a building being renovated opposite, but the actual hotel exceeded expectations. High points - a very wide breakfast selection that included free sparkling white wine, very comfortable bed, excellent soundproofing (they weren't responsible for the roofers opposite starting at 6.45am!) and good blackout blinds. I know that enthusiastice reviews tend to suggest bribery by management, but this is one of those very few reviews where I find it difficult to fault anything. It should be said that we only had breakfasts in the hotel, and that if full there would probably not be enough tables in the restaurant area itself (overspill into bar possible). The lobby would be enhanced by having some material about the local area, maps etc, but these are minor quibbles and the local tourist info centre is only 5 minutes away (bizarrely on an upper floor of the brass tower that is the local landmark). Parking was very good, with easy access and exit, but limited numbers of parking spaces, so organise in advance!
Comment from Hotel Management
Aug 2, 2017 by Kristina, Hotel Management
Dear Richard, I hope you are well! Thank you for the great review! I am glad that you enjoyed your stay at Mercure Ostrava Center! We always strive to do our best for every guest! :-) On your next visit I'd like to recommend you to try out also our Privilege lounge where you can relax and enjoy nice refreshments through out the day. I am sorry for road and building works going on around the hotel however unfortunately we have no influence on it. It will be finished soon. I hope that we will have another opportunity to show you the level of service that we deliver with passion to all our guests very soon again! :-) Feel free to contact me if I may be of any assistnace. Kind regards, Radim - Sales manager Radim
5 out of 5
by mjm from uk

all good. very good vfm

Posted May 22, 2017 on Hotels
nice clean modern hotel great price . stayed one night . would definitely stay again
5 out of 5
by A verified traveler

Comfortable and modern hotel

Posted Nov 13, 2016 on Hotels
Everyone was very friendly, room was nice, clean. It was very modern and cozy. Breakfast had many choices and all was nice and fresh. Definitely coming back if we get the chance.
Comment from Hotel Management
Dec 27, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your feedback. I'm so glad that you enjoyed staying with us and we look forward to seeing early. Wishing you a pleasant day, Kristina Ležáková - Sales & Marketing Manager
5 out of 5
by A verified traveler

Posted Sep 27, 2016 on Hotels
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Guest, thank you very much for your time and feedback, which we really appreciate. We are delighted you have enjoyed your stay with are and we are looking forward welcome you back soon again. Have a nice weekend, Kristina Ležáková Sales & Marketing Manager
3 out of 5
by A verified traveler

Posted Sep 16, 2016 on Hotels
There's a rude staff at the reception able to raise a voice at customers and send you to park your car in the evening somewhere else in the city "5 minutes away only" :-/
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Guest, Thank you very much for your time and feedback on your stay. I am very sorry we did´t meet your expectations. I would like to ensure you that this is not our standard level of services and all our receptionist are welcoming and friendly at all the times. I would like to ensure you, that we will investigate this case with our Front office manager and we will make all necessary steps to make sure this won´t ever happen. Once again please accept my apology and we hope to welcome you back again to prove our 100% level of services. Have a nice day, Kristina Ležáková Sales & Marketing Manager
4 out of 5
by A verified traveler

nice hotel

Posted Sep 3, 2016 on Hotels
Good experience
Comment from Hotel Management
Oct 14, 2016 by General Manager, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Ostrava Center Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a nice day, Kristina Ležáková Sales & Marketing Manager
4 out of 5
by Hsin Miao

Posted Jun 5, 2016 on Hotels
Comment from Hotel Management
Jul 22, 2016 by Kristina, Hotel Management
Dear guest, thank you very much for your time and rating the hotel. We are happy you have enjoyed stay with us and we are looking forward to welcome you back again! Kristina Ležáková, Sales & Marketing Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Olathe, KS

Nice hotel

Posted May 28, 2016
Pros: Comfortable and quiet with air conditioning
Cons: Consistency. Our room was very small; whereas, the other couple's room traveling with us was twice the size for the same price.
Location: In walking distance of bars and restaurants. Not too much else to do.
Check in and parking were easy once we found out where the parking lot was located.
Comment from Hotel Management
Jul 21, 2016 by Kristina, Hotel Management
Dear Cathy, thank you very much for taking your time and your feedback to the hotel Mercure Ostrava Center. We are delighted you have enjoyed your stay with us. The size of the room is determinate by the type of booking, as we have a few categories of the rooms. For you next stay, we would highly recommend to book Privilege Superior room, which is large room, with sofa bed, coffee making facilities and access to our Privilege Lounge room. I am very sorry about the smell in your room. I would like to ensure you, this is not a standard service in our hotel and I will investigate the reason of this and will make necessary steps to prevent this for next time. I hope we will be able to welcome you back at the hotel during your next visit. Have a nice day, Kristina Ležáková - Sales&Marketing manager