Ratings based on 781 Verified Reviews

4.2 out of 5
80% of guests recommend
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
4 out of 5
by tuen kit

Posted Sep 8, 2017 on Hotels
nice stay
Comment from Hotel Management
Sep 9, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by LIU

Posted Aug 13, 2017 on Hotels
Comment from Hotel Management
Aug 16, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
5 out of 5
by A verified traveler

Posted Aug 2, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Jul 30, 2017 on Orbitz
We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan. We had a relaxing stay at the Grand Park Hotel. All of the staff were polite and the hotel room was very clean. The hotel is directly connected to a shopping mall where we could shop for tax free goods at low prices. Additionally, the hotel is connected to a JR station which made travel to tourist destinations very simple. In summary, we are very satisfied with our stay at the Grand Park Hotel in Otaru, Japan.
Comment from Hotel Management
Aug 5, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. We are glad to hear that you had an enjoyable stay with us, and we thank you very much for your compliments. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by A verified traveler

Posted Jul 29, 2017 on Hotels
Comment from Hotel Management
Aug 5, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by A verified traveler

Spacious & comfortable rooms

Posted Jul 21, 2017 on Hotels
Hotel is a bit off from the main activity area in Otaru but the rooms are spacious and comfortable. Generally, a comfortable stay and it's ok to stay here if you drive. Hotel is next to 2 shopping malls which proved convenient. Access to the JR Chikko station helped ease the inconvenience of its location.
Comment from Hotel Management
Jul 23, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. As you pointed out, our hotel is located about 5 minutes drive away from the center of Otaru tourist area, however we offer a great view of Otaru marina and Ishikari harbor from the main dining area and guest rooms, which could not be enjoyed from other hotels in the center of the city. We look forward to welcoming you again soon in the near future.
5 out of 5
by mymy from hk

warm staffs with good services

Posted Jul 21, 2017 on Hotels
very comfy Japanese style room, but abit small, very nice of separate bath room and toilet, staffs all very friendly, a big shopping mall just next to the hotel, good for family with kids!
Comment from Hotel Management
Jul 23, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments. We are glad to hear that you had an enjoyable stay with us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 11, 2017
Nice view and spatial room but traffic a bit not that convenient
Comment from Hotel Management
Jul 15, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We look forward to welcoming you again soon in the near future.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 6, 2017 on Orbitz
Good hotel staff. Good Air conditioning. Large room
Comment from Hotel Management
Jul 8, 2017 by Front Office, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.
4 out of 5
by Wai Yee Kitty

Posted Jun 27, 2017 on Hotels
Comment from Hotel Management
Jul 2, 2017 by Suzuki, Hotel Management
Thank you very much for staying at Grand Park Otaru and thank you very much for your comments, all the feedback from guests is very important to us. We truly look forward to welcoming you again when you come back to Otaru next time.