Posted Jul 10, 2016 on Hotels
I got a room here for my 3 daughters and myself. My daughters are 15,10, and 7. We went to the pool area and everyone was out of the pool. We were informed that the pool had to shut for a small amount of time due to weather and we should return to our room. We return to our room to find that we had no television due to rain. I called at the desk and was told the pool would open within the hour. Called back down about 45 minutes later and was informed the pool was closed for the remainder of the evening. I asked for my money back and was told no. I had three young children and myself in $130 hotel room. The only reason I chose the hotel was for the waterpark which they advertise. Was told that due to thunderstorms the indoor waterpark had to remain closed and no refund would be given. Based on this experience would never stay again nor recommend to any friends.