Ratings based on 1,301 Verified Reviews

3.6 out of 5
77% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel

Posted Apr 17, 2017
Newly renovated. Close to major attractions in Ottawa and casino. Approximately 15 min walk to parliament hill. Parking is extra however ($15)
Comment from Hotel Management
Apr 18, 2017 by Annie-Claude, Hotel Management
Thank you for taking the time to write a review about your recent stay with us. We are glad to hear you enjoyed your stay with us. We are very lucky to be so conveniently located near major regional attractions. Thank you again for staying with us and we hope to see you again soon. Sincerely, Annie-Claude
4 out of 5
Recommended
for Everyone
by A verified traveler from Ontario

Friendly, clean and comfortable

Posted Apr 14, 2017
Cons: Perhaps include breakfast with the room rates.
Location: 5 mins walk from the Museum of Nature.
The receptionist was very friendly and pleasant. The room was very clean. The beds were very comfortable. There was hardly any noise and that made my sleep pleasant. It is also conveniently located across (5 mins walk) the Museum of History. The wifi signal was also VERY STRONG :)
Comment from Hotel Management
Apr 18, 2017 by Annie-Claude, Hotel Management
Hello, Thank you for taking the time to write a review about your recent stay with us. By telling us what you liked and disliked during your stay you help us ensure we provide the best possible service to you and to future guest. My colleagues and I take personal pride, in delivering superior customer care, and we are glad to hear that it has not gone unnoticed. We are also glad to hear that our location met both your needs and your expectations. We are very fortunate to be so close to many Ottawa attractions. Thank you again for staying with us and we hope to see you again soon. Sincerely, Annie-Claude
4 out of 5
Recommended
for Everyone
by A verified traveler

Very friendly staff.

Posted Apr 4, 2017
Very comfortable at a reasonable price . Close to downtown Ottawa and Gatineau.
Comment from Hotel Management
Apr 5, 2017 by Annie-Claude, Hotel Management
Hello, Thank you for taking the time to comment on your recent stay at our property. We are delighted to hear you enjoyed your stay and took full advantage of our amenities and location. We are very fortunate to be so conveniently located within walking distance of so many attractions. We are glad to hear that our staff exceeded your expectations. My team and I take personal pride, in delivering superior customer care, and we are glad to hear it has not gone unnoticed. Thank you again for staying with us and we hope to see you soon! Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 30, 2017
One of the two employee was not very agreable at the front desk, check in not my greatest experience.
Comment from Hotel Management
Apr 5, 2017 by Annie-Claude, Hotel Management
Hello, We apologize for this disappointing check-in you experienced. We take your comments and suggestions seriously and we will look into the matter. Again, we apologize for the inconvenience and we hope the remainder of your stay was to your satisfaction. Hopefully we will have a second chance at a first impression and next time you are staying in the area. Sincerely,
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntsville, ON.

Close to museums.

Posted Mar 21, 2017
Pros: It's newer facility.
Great spot. Quick car ride or walk to museums and parliament buildings. Good view of river.
Comment from Hotel Management
Mar 21, 2017 by Annie-Claude, Hotel Management
Thank you Bill for taking the time to your experiences at our hotel, with the Trip Advisor community. Our hotel is extremely privileged to be able to offer our clients such a great view from our Riverview guest rooms. Our location is quite advantageous considering our proximity to many local attractions. On behalf our entire team, thank you for choosing our hotel and we hope to see you soon.
4 out of 5
Recommended
for Everyone
by A verified traveler from windsor, ontario

Close to everything

Posted Mar 19, 2017
Excellent staff. Ample secure parking nice clean pool
Comment from Hotel Management
Mar 21, 2017 by Martin Fogarty, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Family visit

Posted Feb 28, 2017
Simple and clean. Good place for a family of four over a weekend. Staff was responsive to assist me when parking for our car was difficult to find. The only thing that was somewhat inconveniencing was that there were only two small elevators and we often had to wait a long time when we had our luggage.
Comment from Hotel Management
Mar 3, 2017 by Martin Fogarty, General Manager, Hotel Management
Lisa, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Martin Fogarty General Manager
3 out of 5
by A verified traveler

chose for location close to museum and casino

Posted Feb 26, 2017
Pros: location
Cons: A door card to request for housekeeping.
Did not receive housekeeping service ans had to ask for fresh towels. Stayed during hockey family weekend, management tried to warn us of the noise level and asked if we wanted to relocate our room. Hockey families gather in hallways outside their doors to socialize but seem to settle about 11 pm as they hit the rinks early am.
Comment from Hotel Management
Feb 28, 2017 by Martin Fogarty, General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Martin Fogarty General Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto ON. Canada

Nice hotel close to river view

Posted Feb 23, 2017
All the attractions and site seeing in ottawa is within the reach. I like it and will definitely come back again to stay in this hotel. Thums up!
Comment from Hotel Management
Mar 5, 2017 by Annie-Claude, Hotel Management
Thank you Gabe for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely,
3 out of 5
Recommended
for Everyone
by A verified traveler

Nice service

Posted Feb 21, 2017
Nice room service. Good location. A little bit old facilities ..but room is clean and safe ..
Comment from Hotel Management
Mar 3, 2017 by Martin Fogarty, General Manager, Hotel Management
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Martin Fogarty General Manager