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Reviews of Best Western Plus Ottawa/Kanata Hotel & Conference Centre

2.5 out of 5
Best Western Plus Ottawa/Kanata Hotel & Conference Centre
1876 Robertson Rd., Ottawa, ON

Reviews

7.6

Good

Rating 10 - Excellent. 276 out of 1000 reviews" "
Rating 8 - Good. 406 out of 1000 reviews" "
Rating 6 - Okay. 181 out of 1000 reviews" "
Rating 4 - Poor. 83 out of 1000 reviews" "
Rating 2 - Terrible. 54 out of 1000 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Krzysztof, Ballston Spa

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Great restaurant on the premises, helpful and polite staff.
Stayed 2 nights in Dec 2023
Response from SI on Dec 26, 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards

8/10 Good

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good with the experience
Stayed 2 nights in Nov 2023
Response from SI on Dec 13, 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards

2/10 Terrible

Steve

Stayed 1 night in Nov 2023
Response from SI on Dec 13, 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would, please reach out our management team directly as we would like to hear your concerns in detail. We hope that you will visit us again so that next time we can show you a better experience.Kind regards

6/10 Okay

Pushpa

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from SI on Nov 17, 2023
Dear Guest, We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience. Team Best Western

6/10 Okay

Domenico

Heater very noisy
Stayed 1 night in Oct 2023
Response from SI on Nov 17, 2023
Dear Guest, We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience. Team Best Western

2/10 Terrible

Stephane, Limoges

Disliked: Staff & service
Booked the jetted tub room on Expedia. Checked in, was given a room, get to it, and no jetted tub. Simple mistake? Nope! The hotel just decided to give the room I booked to someone else! And the front desk seemed like this was normal. I had to get Expedia to call the hotel and cancel the reservation, since the room I had booked "already had people in it" (per the front desk clerk). DO NOT book this hotel if you have any room preferences, since they clearly don't care.
Stayed 1 night in Oct 2023
Response from Team Best Western on Nov 1, 2023
Apologies for the inconvenience. We are sorry to ruin your experience with us.

4/10 Poor

George

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Iryna on Oct 24, 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience.Team Best Western

8/10 Good

Jonathan

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Iryna on Sep 27, 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,Team Best Western

10/10 Excellent

Krzysztof, Revere

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly personel, excellent restaurant accessible from inside the hotel.
Stayed 2 nights in Sep 2023
Response from Team Best Western on Sep 26, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.

4/10 Poor

Gwen

Traveled with family
The first thing you come upon at the check in is cigarette butts snd garbage. The planters were full of dead flowers. Our room was dark and dingy. The furniture was in rough shape The bathroom door had dings in it. The wall paper was peeling up. And there was no fan. For 608.06 for two nights there’s no way this a r was up to that price. We use Best Western Plus a lot but we will not recommend or te visit this one.
Stayed 2 nights in Sep 2023
Response from Team Best Western on Sep 24, 2023
Apologies for the inconvenience caused. We will pass your feedback to our management.

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic service. Pool was great. Lots of things walking distance
Stayed 1 night in Sep 2023
Response from Team Best Western on Sep 24, 2023
Thank you for staying with us. Hope to see you soon.

10/10 Excellent

Prakash, Fremont

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good
Stayed 1 night in Sep 2023
Response from Team Best Western on Sep 22, 2023
Thank you for staying with us. Hope to see you soon.

8/10 Good

Govindaraja

Traveled with family
Liked: Cleanliness, staff & service
It was convenient to the venue I was attending.. I can take a look at my car from my room for safety. Nearer to Bells corner for dinning.
Stayed 2 nights in Sep 2023
Response from Team Best Western on Sep 19, 2023
Thank you for staying with us and we hope to see you soon.

4/10 Poor

Sarah

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Service was good however it was rundown.
Stayed 2 nights in Sep 2023
Response from Team Best Western on Sep 18, 2023
Thank you for staying with us and apologies for the inconvenience.

10/10 Excellent

Philip

Stayed 1 night in Sep 2023
Response from Team Best Western on Oct 10, 2023
Thank you for staying with us - Hope to see you soon.

6/10 Okay

Wayne

Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Team Best Western on Sep 14, 2023
Thank you for staying with us, Hope to see you soon.

10/10 Excellent

Emil

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was quick and good!
Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 29, 2023
Thank you for staying with us, Hope to see you soon.

2/10 Terrible

Francisco

Stayed 1 night in Aug 2023
Response from Team Best Western on Sep 14, 2023
Thank you for staying with us.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk was amazing! I’d come back just because of her! Checked us in late night and there early again, hard worker!
Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 24, 2023
We are glad you enjoyed your stay. We will relay your feedback to the team member.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our suite was nice with fairly updated bathroom and a sitting room. Staff were friendly. Pool was too cold to enjoy and only used it for a few minutes of our four day stay.
Stayed 4 nights in Aug 2023
Response from Team Best Western on Aug 23, 2023
Apologies for the Pool temperature. Hope to see you soon.

8/10 Good

Lucas

Stayed 1 night in Aug 2023
Response from Team Best Western Plus on Sep 9, 2023
Thank you for staying with us. Hope to see you soon.

6/10 Okay

Dave

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
When my wife and I arrived we were pleasantly surprised to find that we had been upgraded to a suite at no additional cost. However, when we went to the suite we found that the room reeked of chlorine as it overlooked the pool. We both immediately turned and fled the room. Fortunately, they were able to find us another room which was okay. One thing that we asked the cleaning lady prior to us checking out was "Do you put tea in the room?" "No." "What about decaf coffee?" "No."
Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 17, 2023
While this is not the experience that we endeavor for our guests, we will ensure to provide a delightful service in future.

10/10 Excellent

Sylvane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 13, 2023
Thank you for staying with us, hope to see you soon.

6/10 Okay

Sharon

Traveled with group
Liked: Staff & service, room comfort
Bathroom under equipped. No light over vanity (a must) Poor coffee set up on top of fridge too high Aging equipment and decor. Beds were newer and comfortable. No breakfast buffet. Front desk attendant very helpful about Uber rides
Stayed 2 nights in Aug 2023
Response from Team Best Western on Aug 13, 2023
We are incredibly sorry because we did not match to your expectation and thank you for notifying us about these issues as we can address them immediately.

10/10 Excellent

Patrick

Stayed 1 night in Aug 2023
Response from Team Best Western on Sep 1, 2023
Thank you for staying with us, Hope to see you soon.

8/10 Good

Giuseppina

Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 9, 2023
Thank you for staying with us. Hope to see you soon.

6/10 Okay

Lucsonne

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Team Best Western on Aug 6, 2023
Thank you for staying with us. Hope to see you soon.

10/10 Excellent

Gaston

Stayed 1 night in Jul 2023
Response from Team Best Western on Aug 20, 2023
Thankyou for staying with us. Hope to see you soon.

10/10 Excellent

Dale

Stayed 1 night in Jul 2023
Response from Team Best Western on Jul 13, 2023
Thank you for staying with us, hope to see you soon.

10/10 Excellent

Hassan

Stayed 1 night in Jul 2023
Response from rr on Jul 9, 2023
Dear Guest,We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,

10/10 Excellent

John f

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2023
Response from Team Best Western on Jul 3, 2023
Thank you for staying with us, hope to see you soon.

8/10 Good

Rebecca

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property was clean, rooms were clean and spacious, staff was friendly. However, more supervision or overlooking should be required put in place in pool area to make sure guests are following safety rules (while we were there with our kids several others were there as well but not following basic safety rules) Also, we asked for extra pillows at around 3pm. At 9pm when all of us were about to fall asleep and my young son was already asleep we recieved a call about the extra pillows waking up certain guests in our room
Stayed 1 night in Jul 2023
Response from Team Best Western on Jul 3, 2023
Thank you for staying with us, and we will look into this issue. Hope to see you soon.

10/10 Excellent

sameh, Montreal

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very friendly. The helped several clients on getting what they need.
Stayed 1 night in Jun 2023
Response from RR on Jul 2, 2023
Dear Guest,We’re happy to hear your stay at BWP Ottawa/Kanata Hotel & Conference Center was a good one. Know that we take your feedback very seriously, and we hope that you will visit us again so that next time we can show you an even better experience.Kind regards

4/10 Poor

Mandy

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This property was bad … I should have been paid to stay here. Pull out couch was horrible sleeping on bars. Anytime you walked outside all you smelt was pot and saw many cracked out people. I would not stay here again nor would I recommend this hotel
Response from RR on Jul 2, 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would, please reach out our management team directly, as we would like to hear your concerns in detail. We hope that you will visit us again so that next time we can show you a better experience.Kind regards

2/10 Terrible

Sara

Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from Team Best Western on Jun 27, 2023
Thank you for staying with us, Apologies for the inconvenience caused.

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Team Best Western on Jun 14, 2023
Thank yo for staying with us.

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
The desk staff were friendly, the room very clean, and the pool warm and clean. Seemed a bit of a party place upon first impression but wasn’t terribly noisy. Found the mattress a bit too soft for a great night’s sleep. 3/5 overall
Stayed 2 nights in Jun 2023
Response from Team Best Western on Jun 14, 2023
Thank you for staying with us and hope to see you soon.

2/10 Terrible

Mary Ellen

Disliked: Cleanliness, property conditions & facilities
Would never stay here again
Stayed 1 night in Jun 2023
Response from Team Best Western on Jun 5, 2023
Dear Guest,We are deeply troubled by your being unable to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre, and we want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out our management team directly as we take all concerns very seriously. We hope that you will visit us again so that next time we can show you a better experience.Team Best Western

8/10 Good

Yazid Adel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in May 2023
Response from Best Western Plus Ottawa Kanata on Jun 1, 2023
Thank You for staying with us! Looking forward to see You again!

8/10 Good

Neil

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Team Best Western on May 29, 2023
Thank You for staying with us! Hope to see You soon!

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Team Best Western on May 23, 2023
Thank you for staying with us. Hope to see you soon.

6/10 Okay

John E

Traveled with family
Liked: Cleanliness
Not up to BestWestern standards
Stayed 1 night in May 2023
Response from SI on May 21, 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards.If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously.We hope you will visit us again so we can show you a better experience next time.

10/10 Excellent

Tammy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was clean the room cleaners were in and gave towels when requested. The pool was nice and cool on a hot day. The food in the restaurant was all good. Would stay here again
Stayed 3 nights in May 2023
Response from SI on May 16, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit. Kind regards.

4/10 Poor

Ali

Traveled with family
Disliked: Cleanliness, property conditions & facilities
We could not sleep all night because of noisy mini fridge and AC. There was just 3 towels because we were 4 people.
Stayed 1 night in May 2023
Response from SI on May 11, 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously. We hope you will visit us again so we can show you a better experience next time.

8/10 Good

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities
No Usb in room. Baseboard heater/AC noisy when came on.
Stayed 1 night in Apr 2023
Response from Team Best Western on Apr 4, 2023
Thank you for staying with us, apologies for the inconvenience. We will inform our maintenance to look into this.

6/10 Okay

Micheal

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pictures on Expedia look nothing like it does in person. The sofa was stained and very very dirty. The building was not in good shape like the pictures show. The furniture is also in rough shape. Again, nothing like the pictures.
Stayed 1 night in Mar 2023
Response from Sarman on Mar 30, 2023
We are deeply troubled by your inability to enjoy your stay at BWP Ottawa-Kanata Hotel & Conference Centre. We want to apologize for the accommodations not measuring up to the high standards we continue to strive towards. If you would like to express your concerns in detail, we invite you to please reach out to our management team directly as we take all concerns very seriously. We hope you will visit us again so we can show you a better experience next time.

8/10 Good

Shawna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was amazing the room was a decent size
Stayed 3 nights in Mar 2023
Response from Team Best Western on Mar 25, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,

8/10 Good

Jocelyne

Traveled with partner
Liked: Staff & service
Hotel staff was helpful and friendly. Hotel could use updating. No microwave in room only one in the hall beside the pop machine.
Stayed 1 night in Mar 2023
Response from Team Best Western on Mar 25, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,

10/10 Excellent

richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place at a great price!
Stayed 1 night in Mar 2023
Response from Team Best Western on Mar 25, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards,Team Best Western

6/10 Okay

Lindsay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Team Best Western on Mar 25, 2023
We are very happy to hear you enjoyed your stay with us and thank you for choosing BWP Ottawa/Kanata Hotel & Conference Center. We look forward to your next visit.Kind regards