One black lady on reception was rood the rest was nice Tim Horton close at 9 pm where no snack available
Comment from Hotel Management
Nov 29, 2016 by Sales & Marketing Director, Hotel Management
We appreciate you taking the time to share your feedback with us. We are happy that you enjoyed your experience with the majority of our staff, but are very sorry that you had a negative interaction with one of them. We are certain that it was not their intent to be rude, but this will serve as a very important reminder that their demeanor has a direct impact on the overall satisfaction of our guests. We do hope you will consider staying with us again, where we can do our utmost to ensure you receive a much better service experience.