Ratings based on 3,238 Verified Reviews

3.4 out of 5
70% of guests recommend
3.7 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Business Travelers
by A verified traveler from Saint Lambert

Great for business trips to Ottawa of 1 to 3 days

Posted Mar 23, 2017
Pros: The thing mentioned above
Cons: Towel rails in bathroom ( in additional to existing hook on door ).
Location: See above
This economical hotel provided all I wanted, that is, a large clean room with a comfortable bed, writing desk, and lounging chairs for a business trip that required early morning departure and evening return. Its central location right on the bus-way that connects to the railway station could not be better.
4 out of 5
Recommended
for Everyone
by A verified traveler from Aupaluk, Quebec

Great stay... downtown center

Posted Mar 19, 2017
Over all a great affordable experience. Close to everything, if you like to walk you can see it all.
Comment from Hotel Management
Mar 20, 2017 by Sales & Marketing Director, Hotel Management
We are so happy you were able to enjoy everything our location has to offer, and we look forward to hosting you again during your next visit to Ottawa.
3 out of 5
Recommended
for Everyone
by A verified traveler from S

Close to everything

Posted Mar 19, 2017
Hotel close walk to almost all major attractions. Great location. Room was clean (bathroom not as clean as rest of room) and most furnishings were brand new. Bus station across street was very loud late into the night. Hotel itself was very quiet. Desk staff were mostly friendly but not overly interested in us (didn't ask where we were travelling from on check in or how our stay was on check out). Room was very large and great for travelling with two kids. Overall I would recommend hotel for the price and may stay again but will look around first at other hotels next time we're in Ottawa.
Comment from Hotel Management
Mar 20, 2017 by Sales & Marketing Director , Hotel Management
Thank you for taking the time to share your experience of your recent stay, so that we can see the areas that we can improve upon. We hope for the opportunity to host you again...
4 out of 5
Recommended
for Everyone
by A verified traveler

Central location for tourists.

Posted Mar 18, 2017
Not the newest hotel. Could use some upgrading. For the price and location it was spacious and sufficient.
Comment from Hotel Management
Mar 20, 2017 by Sales & Marketing Director , Hotel Management
Thanks so much for choosing to stay with us during your recent visit. We are in the midst of making some lovely updates to our guests rooms, and hope that you will have the opportunity stay in one during your next visit!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, great location

Posted Mar 9, 2017
The location is amazing, very close to Parliament and the mall. For the price the hotel is great! Would stay again
Comment from Hotel Management
Mar 13, 2017 by Sales & Marketing Director , Hotel Management
Thank you for your very positive review. We are so happy that you enjoyed your stay, and look forward to welcoming you back again soon!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Mar 8, 2017
Cons: Carpets in room could be cleaned, there were some interesting, crusty stains on the floor.
Nice, little hotel located just steps from Parliament and popular sites.
Comment from Hotel Management
Mar 9, 2017 by Sales & Marketing Director , Hotel Management
Thank you for choosing to stay with us during your recent visit. We are very happy to hear that you enjoyed your visit and all that our location has to offer. We are in the midst of making some exciting changes to our guests room, which includes new carpeting, mattresses, drapes, bedscarves, wallpaper, lighting, artwork and refinished bathroom floors. We had a great start this winter, and a fair amount of rooms will be completed by April of this year, with the expected completion date to be spring 2018. We hope that you'll enjoy the changes!
4 out of 5
Recommended
for Everyone
by A verified traveler

Business Travel

Posted Mar 4, 2017
Pros: Location.
Cons: Freshen up decor.
Location: close to everything in downtown Ottawa.
Good overall, fantastic location. The room had a strong air freshener fragrance, not bad but a tad bit overwhelming.
Comment from Hotel Management
Mar 6, 2017 by Sales & Marketing Director, Hotel Management
Thank you for choosing to stay with us. We appreciate your feedback. Please note that we are in the midst of making over our guest rooms and we are close to completing a fair amount of them by April of this year, with the balance being completed by spring 2018. We are quite confident that our guests will enjoy the changes we are making and look forward to hosting you again so that you can see them first hand.
4 out of 5
Recommended
for Everyone
by A verified traveler from cambridge ontario

great location

Posted Mar 2, 2017
Great location to museums and restaurants for a great price. Very clean and hotel staff very helpful. Would stay again
Comment from Hotel Management
Mar 2, 2017 by Sales & Marketing Director , Hotel Management
We are so happy to hear you enjoyed your stay! There is so much to see and do in Ottawa - we look forward to your next visit.... Thank you for your recommendation!
5 out of 5
Recommended
for Everyone
by A verified traveler from Paris, Ontario

Great location.

Posted Feb 22, 2017
Cons: Would prefer parking not be so expensive.
Very clean and comfortable bed. Would highly recommend.
Comment from Hotel Management
Mar 14, 2017 by Sales & Marketing Director , Hotel Management
Thank you for your five star rating! We are so happy to hear that you enjoyed your stay, and look forward to hosting you again during your next trip...
4 out of 5
Recommended
for Everyone
by A verified traveler

Great location

Posted Feb 22, 2017
Clean quiet room, comfy beds, friendly helpful staff. Brought my dog and had no problems.
Comment from Hotel Management
Feb 22, 2017 by Sales & Marketing Director, Hotel Management
We are so happy that you enjoyed your stay with us, and that you were able to bring your pet with you on your trip. We just switched all of our mattresses this December 2016, and are very glad to hear that you had a great sleep. We look forward to your next visit!